Guest experience Square guys

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• cashier name

First Impression

• Approach grounds and entrance area clean and litter free

  Yes

  No

  N/A

• Signage posters and advertising material well presented and up to date

  Yes

  No

  N/A

• Display cabinet well presented and adequately stocked for the time of day

  Yes

  No

  N/A

Customer Service

• names of team member

  Yes

  No

  N/A

• received a friendly greeting /welcome

  Yes

  No

  N/A

• Final order read back

  Yes

  No

  N/A

• Thanked and served in a friendly manner

  Yes

  No

  N/A

• Once order is completed inform customer how long it will take , what happens next and tell customers “Really appreciate if you could leave a review on Google , love to hear about your experience “.

  Yes

  No

  N/A

Selling skills

• Offered anything extra then your original meal I.E. Bigger size

  Yes

  No

  N/A

product knowledge

• Correctly answered your product knowledge questions

  Yes

  No

  N/A

Delivery time

• Yes

  No

  N/A

• Time taken from placing order to receiving all ordered items , informing of delays

  Yes

  No

  N/A

Food and drink Qualities

• all food and drink is availiable

  Yes

  No

  N/A

• Cup free from spillage and food well presented ie effort had gone into presentation. Not putting double meals all on one tray

  Yes

  No

  N/A

• food and drink served at the correct temperature

  Yes

  No

  N/A

Team member

• all wearing clean and pressed branded uniforms . hats the right way or hair nets.

  Yes

  No

  N/A

• Engaged in work related tasks and behaving appropriately ie refrain from eating drinking chewing gun and using earbuds or mobile phones

  Yes

  No

  N/A

Shop Floor

• Floor clean and litter free

  Yes

  No

  N/A

• Tables and seats clean and cleared within 3 minutes of customers leaving

  Yes

  No

  N/A

toilets

• Clean and stocked up

  Yes

  No

  N/A

Overall

• positive impression

• negative impression

• Yes

  No

  N/A