Observation check list

  • Site conducted

  • Conducted on

  • Prepared by

  • Location
  • cashier name

First Impression

  • Approach grounds and entrance area clean and litter free

  • Signage posters and advertising material well presented and up to date

  • Display cabinet well presented and adequately stocked for the time of day

Customer Service

  • names of team member

  • received a friendly greeting /welcome

  • Final order read back

  • Thanked and served in a friendly manner

  • Once order is completed inform customer how long it will take , what happens next and tell customers “Really appreciate if you could leave a review on Google , love to hear about your experience “.

Selling skills

  • Offered anything extra then your original meal I.E. Bigger size

product knowledge

  • Correctly answered your product knowledge questions

Delivery time

  • Time taken from placing order to receiving all ordered items , informing of delays

Food and drink Qualities

  • all food and drink is availiable

  • Cup free from spillage and food well presented ie effort had gone into presentation. Not putting double meals all on one tray

  • food and drink served at the correct temperature

Team member

  • all wearing clean and pressed branded uniforms . hats the right way or hair nets.

  • Engaged in work related tasks and behaving appropriately ie refrain from eating drinking chewing gun and using earbuds or mobile phones

Shop Floor

  • Floor clean and litter free

  • Tables and seats clean and cleared within 3 minutes of customers leaving

toilets

  • Clean and stocked up

Overall

  • positive impression

  • negative impression

Guest Experience observations

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.