Title Page
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Proeprty ID
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Apartment /Villa No:
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Conducted on
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Check in Date
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Check out date
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Prepared by
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Location
Pre Arrival
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Pre-check - in link offering self check in 72 hours prior received
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Property address and GPS PIN receved and it was accurate
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Pre-check approval/rejection email received by e-mail instructing to take actions accordingly
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Pre-arrival communication e-mail was clear, easy to perform the steps and informative
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E-mail to sign Registration card received, easily signed and submitted
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Entire Self-check in experience was smooth and seemless
Arrival-Check IN
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Receptionist was present, uniformed and wearing name tag
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Eye contact established and greeting was provided
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Passport ID was obtained by Receptionist to verify the booking details
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Booking details were confirmed, passport scanned and returned back to me
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I could easily connect Public Wi-Fi using the password available at the Reception
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Assistance was provided with self-check in by Receptionist
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Receptionist provided the tagged Unit key with Unit number on it
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Receptionist offered luggage storage until my Unit is ready for check in
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I was offered to scan QR code at the Reception for Welcome Letter & House Rules
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I was briefed on how to submit my service related request during my stay
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Receptionist looked professional and organized during the check in
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Receptionist had good product knowledge on property and surrounding
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Clear direction was provided by the Receptionist on how to go to my Unit
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Check in process was smooth and seemless
Bell Desk/Luggage
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Bellman was present, uniformed and wearing name tag
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Bellman assisted in storing my luggage and provided me with luggage tag
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Luggage store was organized and clean
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Bellman asked for the luggage tag to identify my luggage for retrieval
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Entire luggage storage and retrieval experience was smooth and seemless
Guest Unit
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Door bell is available & functioning
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Unit keys are functioning easily without any issues
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Property evacuation plan/emergency phone number is available behind the unit entrance door
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Unit has neutral smell
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Lights at the unit entrance functioning
Living Room
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Lights in the living room, including the lamps are functioning
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Furniture is good condition and soft furniture is clean and has fresh look
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Airconditioner is functioning, set on +24 C, & romote control/wall thermostat is available to make adjustment
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TV is working , remote contols are set on coffee table and TV channels are available via IPTV
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Curtains of the Living room are clean, have crispy look and without any damage
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Internet speed was very good and worked without any issues
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Landline phone is available with its number displayed either on the phone or on the phone plug mounted in the wall
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I had enough electrical sockets in Living room for my gadgets
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Cleaning of the living room done well and furniture organized accordingly
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Iron and ironing board is available to use
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Hairdryer is availabe and set on the TV cabinet/cabinet
Kitchen
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Kitchen lights functioning well
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All the kitchen appliances ( fridge, microwave, kettle, cooking stove, washing machine, dishwasher) are functioning well
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Fire blanket,fire extinguisher available and has last checked date on it available
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Kitchen is cleaned well and kitchen cabinets are comfortably organized
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I had 2 sets of cutlery and crockery per person in the unit was set accordingly
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I had all kitchen utentils for cooking ( 2 pots, 1 pan, 1 strainer, 1 mixing bowI, 1 oven baking tray) available
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I had, 1 chopping board, 1 Knife set, 1 bottle opener, 1 laddle, 1 spatula and 1 mixing spoon available to use
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I had 2 kitchen cloth and baking gloves are available to use
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Kitchen ventilation/AC is available and functioning
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Kitchen sink had hot and cold water available
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I had plate rack and one dishwashing sponge set next to the sink
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Tea/Coffee set up organized neatly and enough (6 sachet/item/guest/3 day) for each guest staying in the Unit for 3 nights
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Garbage bin is available and clean inside & outside
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Extra garbage bin bag is availabe under the sink to use
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Cloth drying rack is available (not applicable if washing machine has drying option)
Guest Bathroom
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Toilet door is functioning well and lockable inside
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Toilet lights are functioning well
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Toilet has neutral smell
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Ventilation is functioning well without noise
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available
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Garbage bin is available and clean inside & outside
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All the surfaces in the Toilet are spotlessly clean
B&B Bathroom B1
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Bedrom door is functioning well and lockable
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Lights are functoning well
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Bedroom is cleaned well and has neutral smell
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Furniture is clean and in good condition
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Dustbin is available, clean inside & outside
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Bed is made with fresh linen and looks clean and crispy
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Two pillows per guest is available on the bed
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Wardrobe is clean and set up with 10 hangers inside
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Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Ineternet speed was very good and worked without any issues
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Bedroom curtains and blackouts are available and can easily be operated
Bathroom N1
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Bathroom door is functioning well and lockable inside
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Bathroom lights are functioning well
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Ventilation is functioning well
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available in the sink
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Hand soap is available
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Two glasses on the vanity is available to use for tooth brush
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Two hand towles and two bath towels were set on the rack/on the bed per bedroom
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Garbage bin is available and clean inside & outside
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Shower curtain/screen is clean and spotless
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Shower gel and Shampoo is available
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Hot and cold water available with acceptable pressure
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Bathmat set comfortably to use
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All the surfaces in the bathroom are spotlessly clean
B&B Bathroom B2
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Bedrom door is functioning well and lockable
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Lights are functoning well
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Bedroom is cleaned well and has neutral smell
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Furniture is clean and in good condition
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Dustbin is available, clean inside & outside
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Bed is made with fresh linen and looks clean and crispy
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Two pillows per guest is available on the bed
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Wardrobe is clean and set up with 10 hangers inside
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Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Ineternet speed was very good and worked without any issues
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Bedroom curtains and blackouts are available and can easily be operated
Bathroom N2
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Bathroom door is functioning well and lockable inside
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Bathroom lights are functioning well
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Ventilation is functioning well
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available in the sink
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Hand soap is available
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Two glasses on the vanity is available to use for tooth brush
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Two hand towles and two bath towels were set on the rack/on the bed per bedroom
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Garbage bin is available and clean inside & outside
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Shower curtain/screen is clean and spotless
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Shower gel and Shampoo is available
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Hot and cold water available with acceptable pressure
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Bathmat set comfortably to use
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All the surfaces in the bathroom are spotlessly clean
B&B Bathroom B3
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Bedrom door is functioning well and lockable
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Lights are functoning well
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Bedroom is cleaned well and has neutral smell
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Furniture is clean and in good condition
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Dustbin is available, clean inside & outside
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Bed is made with fresh linen and looks clean and crispy
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Two pillows per guest is available on the bed
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Wardrobe is clean and set up with 10 hangers inside
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Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Ineternet speed was very good and worked without any issues
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Bedroom curtains and blackouts are available and can easily be operated
Bathroom N3
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Bathroom door is functioning well and lockable inside
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Bathroom lights are functioning well
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Ventilation is functioning well
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available in the sink
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Hand soap is available
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Two glasses on the vanity is available to use for tooth brush
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Two hand towles and two bath towels were set on the rack/on the bed per bedroom
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Garbage bin is available and clean inside & outside
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Shower curtain/screen is clean and spotless
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Shower gel and Shampoo is available
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Hot and cold water available with acceptable pressure
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Bathmat set comfortably to use
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All the surfaces in the bathroom are spotlessly clean
B&B Bathroom B4
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Bedrom door is functioning well and lockable
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Lights are functoning well
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Bedroom is cleaned well and has neutral smell
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Furniture is clean and in good condition
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Dustbin is available, clean inside & outside
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Bed is made with fresh linen and looks clean and crispy
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Two pillows per guest is available on the bed
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Wardrobe is clean and set up with 10 hangers inside
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Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Ineternet speed was very good and worked without any issues
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Bedroom curtains and blackouts are available and can easily be operated
Bathroom N4
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Bathroom door is functioning well and lockable inside
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Bathroom lights are functioning well
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Ventilation is functioning well
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available in the sink
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Hand soap is available
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Two glasses on the vanity is available to use for tooth brush
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Two hand towles and two bath towels were set on the rack/on the bed per bedroom
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Garbage bin is available and clean inside & outside
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Shower curtain/screen is clean and spotless
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Shower gel and Shampoo is available
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Hot and cold water available with acceptable pressure
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Bathmat set comfortably to use
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All the surfaces in the bathroom are spotlessly clean
B&B Bathroom B5
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Bedrom door is functioning well and lockable
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Lights are functoning well
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Bedroom is cleaned well and has neutral smell
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Furniture is clean and in good condition
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Dustbin is available, clean inside & outside
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Bed is made with fresh linen and looks clean and crispy
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Two pillows per guest is available on the bed
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Wardrobe is clean and set up with 10 hangers inside
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Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
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Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
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Ineternet speed was very good and worked without any issues
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Bedroom curtains and blackouts are available and can easily be operated
Bathroom N5
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Bathroom door is functioning well and lockable inside
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Bathroom lights are functioning well
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Ventilation is functioning well
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Toilet flush is functioning well
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Toilet bidet is functioning well
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Two pieces of toilet roll paper available and set accordingly
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Hot and cold water is available in the sink
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Hand soap is available
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Two glasses on the vanity is available to use for tooth brush
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Two hand towles and two bath towels were set on the rack/on the bed per bedroom
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Garbage bin is available and clean inside & outside
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Shower curtain/screen is clean and spotless
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Shower gel and Shampoo is available
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Hot and cold water available with acceptable pressure
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Bathmat set comfortably to use
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All the surfaces in the bathroom are spotlessly clean
During The Stay
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I could easily access and submit my Service related requests using Guest Console via link privided me
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Receptionist took my Service related request professionally asking questions to determine my needs
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My Service requests were accomplished respecting the timeframe I was given
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My Unit cleaning was done between 9-18:00 without any further disturbance
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All the Tea & Coffee amenities were replenished as per standards
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Living room cleaned well respecting my personal items in the room
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My bedroom and bathroom were cleaned well and set with fresh linen and towles as per standard
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My personal items were organized without causing any disturbance
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All my requests in within the operator's scope were accomplished during my stay without any further complication
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Did you interact with the 2022 Call Center?
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Was the 2022 Call Center responsive to your questions and able to assist you?
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Security Officer was available in the building 24/7 and ready to help
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Public areas cleaning was maintained well
Departure
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I have received departure e-mail notification 24 hours prior to my departure
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The depature communication e-mail was clear and easy to follow the instruction
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I could perform self-check out easily following the instructions I received
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Unit key drop box was available to drop my unit keys in
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Receptionist was present, uniformed and wearing name tag
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Eye contact established and greeting was provided
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Receptionist/Bellman assisted me with luggage storage/retrieval
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Receptionist looked professional and organized during the check out
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Receptionist assisted with check out and bid a warm farewell
Post Departure
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I have received check out confirmation e-mail after submitting my unit key
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I have received Guest feedback survey to fill in
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Rate your Experience from 0-5