Model Operations Checklist

• Cluster

• Site

• Property ID

• Unit Number

• Location
  Address

• Conducted on

  Date

• Pre-check-in link offering self check in 72 hours prior received

  Yes

  No

  N/A

• Property address and GPS PIN received and it was accurate

  Yes

  No

  N/A

• Pre-check approval/rejection email received by e-mail instructing to take actions accordingly

  Yes

  No

  N/A

• Pre-arrival communication e-mail was clear, easy to perform the steps and informative

  Yes

  No

  N/A

• E-mail to sign Registration card received, easily signed and submitted

  Yes

  No

  N/A

• Entire Self-check in experience was smooth and seemless

  Yes

  No

  N/A

• Receptionist was present, uniformed and wearing name tag

  Yes

  No

  N/A

• Eye contact established and greeting was provided

  Yes

  No

  N/A

• Passport ID was obtained by Receptionist to verify the booking details

  Yes

  No

  N/A

• Hayya Card was obtained by Receptionist to verify the booking details

  Yes

  No

  N/A

• Booking details were confirmed, passport scanned and returned back to me

  Yes

  No

  N/A

• I could easily connect Public Wi-Fi using the password available at the Reception

  Yes

  No

  N/A

• Assistance was provided with self-check in by Receptionist

  Yes

  No

  N/A

• Receptionist provided the tagged Unit key with Unit number on it

  Yes

  No

  N/A

• Receptionist offered luggage storage until my Unit is ready for check in

  Yes

  No

  N/A

• I was offered to scan QR code at the Reception for Welcome Letter & House Rules

  Yes

  No

  N/A

• I was briefed on how to submit my service related request during my stay

  Yes

  No

  N/A

• Receptionist looked professional and organized during the check in

  Yes

  No

  N/A

• Receptionist had good product knowledge on property and surrounding

  Yes

  No

  N/A

• Clear direction was provided by the Receptionist on how to go to my Unit

  Yes

  No

  N/A

• Check in process was smooth and seemless

  Yes

  No

  N/A

• Bellman was present, uniformed and wearing name tag

  Yes

  No

  N/A

• Bellman assisted in storing my luggage and provided me with luggage tag

  Yes

  No

  N/A

• Luggage store was organized and clean

  Yes

  No

  N/A

• Bellman asked for the luggage tag to identify my luggage for retrieval

  Yes

  No

  N/A

• Entire luggage storage and retrieval experience was smooth and seemless

  Yes

  No

  N/A

• Door bell is available & functioning

  Yes

  No

  N/A

• Unit keys are functioning easily without any issues

  Yes

  No

  N/A

• Property evacuation plan/emergency phone number is available behind the unit entrance door

  Yes

  No

  N/A

• Unit has neutral smell

  Yes

  No

  N/A

• Lights at the unit entrance functioning

  Yes

  No

  N/A

• Lights in the living room, including the lamps are functioning

  Yes

  No

  N/A

• Furniture is in good condition and soft furniture is clean and has fresh look

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees, & remote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• TV is working , remote controls are set on coffee table and TV channels are available via IPTV

  Yes

  No

  N/A

• Curtains of the living room are clean, have crispy look and without any damage

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Internet speed was very good and worked without any issues

  Yes

  No

  N/A

• Landline phone is available with its number displayed either on the phone or on the phone plug mounted in the wall

  Yes

  No

  N/A

• I had enough electrical sockets in living room for my gadgets

  Yes

  No

  N/A

• Cleaning of the living room done well and furniture organized accordingly

  Yes

  No

  N/A

• Iron and ironing board is available to use

  Yes

  No

  N/A

• Hairdryer is availabe and set on the TV cabinet/cabinet

  Yes

  No

  N/A

• Kitchen lights functioning well

  Yes

  No

  N/A

• All the kitchen appliances (fridge, microwave, kettle, cooking stove, washing machine, dishwasher) are functioning well

  Yes

  No

  N/A

• Fire blanket, fire extinguisher available and has last checked date on it available

  Yes

  No

  N/A

• Kitchen is cleaned well and kitchen cabinets are comfortably organized

  Yes

  No

  N/A

• I had 2 sets of cutlery and crockery per person in the unit was set accordingly

  Yes

  No

  N/A

• I had all kitchen utensils for cooking (2 pots, 1 pan, 1 strainer, 1 mixing bowI, 1 oven baking tray) available

  Yes

  No

  N/A

• I had 1 chopping board, 1 Knife set, 1 bottle opener, 1 ladle, 1 spatula and 1 mixing spoon available to use

  Yes

  No

  N/A

• I had 2 kitchen cloth and baking gloves are available to use

  Yes

  No

  N/A

• Kitchen ventilation/AC is available and functioning

  Yes

  No

  N/A

• Kitchen sink had hot and cold water available

  Yes

  No

  N/A

• I had plate rack and one dishwashing sponge set next to the sink

  Yes

  No

  N/A

• Tea/Coffee set up organized neatly and enough (6 sachet/item/guest/3 day) for each guest staying in the Unit for 3 nights

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Extra garbage bin bag is availabe under the sink to use

  Yes

  No

  N/A

• Cloth drying rack is available (not applicable if washing machine has drying option)

  Yes

  No

  N/A

• Toilet door is functioning well and lockable inside

  Yes

  No

  N/A

• Toilet lights are functioning well

  Yes

  No

  N/A

• Toilet has neutral smell

  Yes

  No

  N/A

• Ventilation is functioning well without noise

  Yes

  No

  N/A

• Toilet flush is functioning well<br>

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordinly

  Yes

  No

  N/A

• Hot and cold water is available

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• All the surfaces in the Toilet are spotlessly clean

  Yes

  No

  N/A

Bedroom 1

• Bedroom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clean

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees and romote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

Bedroom 2

• Bedroom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clea and crispy

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees and remote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

Bedroom 3

• Bedroom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clean

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees and remote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

Bedroom 4

• Bedroom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clean

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees and remote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

Bedroom 5

• Bedroom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clean

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Air conditioner is functioning, set on 24 degrees and remote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

Washroom 1

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo are available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

Washroom 2

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo are available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

Washroom 3

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo are available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

Washroom 4

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo are available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

Washroom 5

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo are available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

• I could easily access and submit my service related requests using Guest Console

  Yes

  No

  N/A

• Receptionist took my service related request professionally asking questions to determine my needs

  Yes

  No

  N/A

• My service requests were accomplished respecting the time frame I was given

  Yes

  No

  N/A

• My unit cleaning was done between 9-18:00 without any further disturbance

  Yes

  No

  N/A

• All the Tea & Coffee amenities were replenished as per standards

  Yes

  No

  N/A

• Living room cleaned well respecting my personal items in the room

  Yes

  No

  N/A

• My bedroom and bathroom were cleaned well and set with fresh linen and towles as per standard

  Yes

  No

  N/A

• My personal items were organized without causing any disturbance

  Yes

  No

  N/A

• All my requests in within the operator's scope were accomplished during my stay without any further complication

  Yes

  No

  N/A

• Security Officer was available in the building 24/7 and ready to help

  Yes

  No

  N/A

• Public areas cleaning was maintained well

  Yes

  No

  N/A

• I have received departure e-mail notification 24 hours prior to my departure

  Yes

  No

  N/A

• The depature communication e-mail was clear and instructions were easy to follow

  Yes

  No

  N/A

• I could perform self-check out easily following the instructions I received

  Yes

  No

  N/A

• Unit key drop box was available to drop my unit keys in

  Yes

  No

  N/A

• Receptionist was present, uniformed and wearing name tag

  Yes

  No

  N/A

• Eye contact established and greeting was provided

  Yes

  No

  N/A

• Receptionist/Bellman assisted me with luggage storage/retrieval

  Yes

  No

  N/A

• Receptionist looked professional and organized during the check out

  Yes

  No

  N/A

• Receptionist assisted with check out and bid a warm farewell

  Yes

  No

  N/A

• I have received check out confirmation e-mail after submitting my unit key

  Yes

  No

  N/A

• I have received guest feedback survey to fill in

  Yes

  No

  N/A

• Overall experience rating from 0 to 5

• Additional notes (If any)