Manager Observation Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Manager name

Operations checklist

• Restaurant is rush ready- safety first ready

  Yes

  No

  N/A

• Closing checklist/evaluation

  Yes

  No

  N/A

• Management plan in place

  Yes

  No

  N/A

Pocket planner

• In use/ plans shift in advance

  Yes

  No

  N/A

Workstation chart

• Completed before rush

  Yes

  No

  N/A

• Aces in places / in priority order

  Yes

  No

  N/A

• Contest set and communicated

  Yes

  No

  N/A

Management path / follow up

• Interacts with customers - role models Arby's red hat service

  Yes

  No

  N/A

• Coaches team - Arby's red hat service behaviors

  Yes

  No

  N/A

• Safety first behaviors enforced

  Yes

  No

  N/A

• Customer view areas clean

  Yes

  No

  N/A

• Path conducted at every opportunity

  Yes

  No

  N/A

• Follow up completed and done effectively

  Yes

  No

  N/A

Sales, cooking, and labor activity

• Completed hourly

  Yes

  No

  N/A

• Beef quantity and quality maintained according to schedule / sales

  Yes

  No

  N/A

• Labor monitored and controlled

  Yes

  No

  N/A

Manager in charge - quarterback

• Employee appearance meets standards

  Yes

  No

  N/A

• Talks team members in and out of position

  Yes

  No

  N/A

• Team members stay focused on customer service

  Yes

  No

  N/A

• Addresses any bottlenecks in product or service

  Yes

  No

  N/A

• Demonstrates leadership throughout shift

  Yes

  No

  N/A

• Makes eye contact when serving customers

  Yes

  No

  N/A

• Manages sandwich and fry par levels and hold times

  Yes

  No

  N/A

• Sets and uphold Arby's red hat service standards

  Yes

  No

  N/A

• Doesn't get tied down to a position where they are unable to lead the team

  Yes

  No

  N/A

Product quality

• Hot curly fries

  Yes

  No

  N/A

• Chicken tenders

  Yes

  No

  N/A

• Side kickers

  Yes

  No

  N/A

• Chicken fillets

  Yes

  No

  N/A

• Sandwiches

  Yes

  No

  N/A

• Beverages

  Yes

  No

  N/A

• Produce

  Yes

  No

  N/A

Service times

• Frontline - 5 service times average

• Is average under 90 seconds

  Yes

  No

  N/A

• Driver thru - 5 service times average

• Is average under 150

  Yes

  No

  N/A

Maintenance

• Maintenance / zone duties assigned

  Yes

  No

  N/A

• Follows up to ensure completion

  Yes

  No

  N/A

Waste

• Waste bucket system in use

  Yes

  No

  N/A