Information

  • Restaurant Number

  • Restaurant Manager

  • PIC

  • DT or Dinning Room?

  • Conducted on

  • Prepared by

FISH SANDWICH - Crispy, flaky fish fillet made with 100% wild caught Alaskan pollock, breaded with panko bread crumbs and topped with tartar sauce and shredded lettuce on a lightly toasted bun.

  • Product build is correct

  • Product is neatly<br>assembled<br>

  • Product temperature is correct (hot food hot,cold food cold)<br>

VALUE JACK’S WAY 2.0 - Value Jack’s Way features a variety of our most popular products for a great price. Guests can choose from a Monster Taco, Nugget Sliders, Sausage Biscuit Combo, or the Fish Sandwich.

  • Product build is correct

  • Product is neatly<br>assembled<br>

  • Product temperature is correct (hot food hot,cold food cold)<br>

ASIAN FRIED CHICKEN - Enjoy two crispy fried chicken strips, crunchy Asian slaw, and fresh cucumbers all topped with a bold, gochujang mayo and served on our new, toasted baguette.

  • Product build is correct

  • Product is neatly<br>assembled<br>

  • Product temperature is correct (hot food hot,cold food cold)<br>

PRIME RIB CHEESESTEAK - Enjoy strips of prime rib steak grilled with peppers and onions, smothered in a cheesy garlic sauced and served on our new, toasted baguette.

  • Product build is correct

  • Product is neatly<br>assembled<br>

  • Product temperature is correct (hot food hot,cold food cold)<br>

PORK BELLY BLT - Enjoy two slabs of seared, thick-cut pork belly with green leaf lettuce, juicy tomatoes, and Tangy Honey Aioli served on our new, toasted baguette.

  • Product build is correct

  • Product is neatly<br>assembled<br>

  • Product temperature is correct (hot food hot,cold food cold)<br>

  • *** Prep - pork belly strips are prepped on pita tray. 2 strips per tray (one large and one small OR two medium and no fatty strips are being used)

WELL-TRAINED

  • Guest Service Team Member can quickly answer basic menu questions.

FRIENDLY

  • Team Member greets guests upon arrival

  • Team Member smiles and makes friendly conversation

  • Team Member thanks guests for visiting

Neat & Well-Groomed

  • Clean and neat approved uniform with nametag

  • Hair neat & pulled back with a hat/visor

  • Shirt neat & tucked into pants

CONSISTENT AND QUICK SERVICE

  • Did you receive your order in a “reasonable” amount of time?

  • Was the correct packaging used?

  • Did you get what you ordered?

  • Did you receive condiment(s), napkins, fork and knife, straw and receipt (if applicable)?

Place

  • All menu boards, OCS, and speakers work and are in good repair with no missing numerals

  • Landscaping, garbage receptacles, drive-thru lane, and parking lot are free of debris and in good repair

  • All outside lighting fully functioning (night visit)

  • All POP up and visible following restaurant matrix

  • Tables and chairs are clean or are in the process of being cleaned

  • Beverage station and sauce bar is clean and stocked

  • Restroom sinks, changing tables, toilets, and floors are clean

  • Restrooms are stocked with soap, paper towels, and toilet tissue

Key Observables

  • Is the managers timer in use and showing all the correct times?

  • Do all items at room temp have a 4 hour hold time?

  • Comments/Observations

  • Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

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