OBSERVATION CHECKLIST WINTER - FEBRUARY 1, 2018

• Restaurant Number

• Restaurant Manager

• PIC

• DT or Dinning Room?

  DT

  Dinning Room

  Both

• Conducted on

  Date

• Prepared by

FISH SANDWICH - Crispy, flaky fish fillet made with 100% wild caught Alaskan pollock, breaded with panko bread crumbs and topped with tartar sauce and shredded lettuce on a lightly toasted bun.

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

VALUE JACK’S WAY 2.0 - Value Jack’s Way features a variety of our most popular products for a great price. Guests can choose from a Monster Taco, Nugget Sliders, Sausage Biscuit Combo, or the Fish Sandwich.

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

ASIAN FRIED CHICKEN - Enjoy two crispy fried chicken strips, crunchy Asian slaw, and fresh cucumbers all topped with a bold, gochujang mayo and served on our new, toasted baguette.

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

PRIME RIB CHEESESTEAK - Enjoy strips of prime rib steak grilled with peppers and onions, smothered in a cheesy garlic sauced and served on our new, toasted baguette.

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

PORK BELLY BLT - Enjoy two slabs of seared, thick-cut pork belly with green leaf lettuce, juicy tomatoes, and Tangy Honey Aioli served on our new, toasted baguette.

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

• *** Prep - pork belly strips are prepped on pita tray. 2 strips per tray (one large and one small OR two medium and no fatty strips are being used)

  Yes

  No

  N/A

WELL-TRAINED

• Guest Service Team Member can quickly answer basic menu questions.

  Yes

  No

  N/A

FRIENDLY

• Team Member greets guests upon arrival

  Yes

  No

  N/A

• Team Member smiles and makes friendly conversation

  Yes

  No

  N/A

• Team Member thanks guests for visiting

  Yes

  No

  N/A

Neat & Well-Groomed

• Clean and neat approved uniform with nametag

  Yes

  No

  N/A

• Hair neat & pulled back with a hat/visor

  Yes

  No

  N/A

• Shirt neat & tucked into pants

  Yes

  No

  N/A

CONSISTENT AND QUICK SERVICE

• Did you receive your order in a “reasonable” amount of time?

  Yes

  No

  N/A

• Was the correct packaging used?

  Yes

  No

  N/A

• Did you get what you ordered?

  Yes

  No

  N/A

• Did you receive condiment(s), napkins, fork and knife, straw and receipt (if applicable)?

  Yes

  No

  N/A

Place

• All menu boards, OCS, and speakers work and are in good repair with no missing numerals

  Yes

  No

  N/A

• Landscaping, garbage receptacles, drive-thru lane, and parking lot are free of debris and in good repair

  Yes

  No

  N/A

• All outside lighting fully functioning (night visit)

  Yes

  No

  N/A

• All POP up and visible following restaurant matrix

  Yes

  No

  N/A

• Tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Beverage station and sauce bar is clean and stocked

  Yes

  No

  N/A

• Restroom sinks, changing tables, toilets, and floors are clean

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels, and toilet tissue

  Yes

  No

  N/A

Key Observables

• Is the managers timer in use and showing all the correct times?

  Yes

  No

  N/A

• Do all items at room temp have a 4 hour hold time?

  Yes

  No

  N/A

• Comments/Observations

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

  Sign