Information

  • Restaurant Number

  • Restaurant Manager

  • PIC

  • Reason for Visit

  • Conducted on

  • Prepared by

Team Leader Certification Pre-Requisites

  • Certified in all stations

  • Background check

  • Mid-term taken and passed

  • Completed TL Videos - Phase 1 & 2

  • Completed 5-10 practice Store Visits

  • Completed 5-10 practice FSCs

  • Has gone to Floor Supervision class

Guest Service Standards

  • Guest received what they ordered including product build, condiments, napkins, straws, and receipts

  • Fries temp 150

  • Jumbo Patty temp 125

  • Restrooms are stocked with soap, paper towels, and toilet tissue

  • Guest is greeted upon arrival

  • Team members make an effort to be friendly through smiling and conversation

  • Restroom sinks, changing tables, toilets, and floors are clean or in the process of being cleaned

  • Guest is thanked for their visit

Misc Items

  • Any food safety issues seen?

  • Does the PIC know the 8 criticals? 2-FRONT DOOR (NO ill employees, NO IMMINENT HAZARDS). 4-FRONT COUNTER ( hand wash at the start of your shift or after returning from break, wash your hands after restroom use, wash hands at hand wash sink with soap, wash hourly and complete with in 15 min. 2-GRILL. Final flip and check and NO bare/gloved hand contact with raw product.<br>

  • Is there a Serve Safe certificate posted?

  • Is the sanitizer buckets labeled and are there strips in the store to test? (Strips not expired, and is the water at the correct level 150-400)

  • Is there a set of back up tools in the store?

  • Take Temps of all equipment. <br>

  • Are tea liners tied and dated?

  • Check the last 5 days of HACCP, and is there signatures showing that it has been check by the managers?

Store Visit

  • Uniforms within standards <br>-refer to Uniforms Job Aid

  • Cleanliness <br>-maintenance checklist completed and in use

  • Quality - Prep list <br>-check quality and quantities (refer to prep list)

  • Quality - bread (refer to Bread Quality Job Aid)<br>

  • Quality - Assembly (refer to Quality Job Aid)

  • Quality - Oil (refer to Quality Job Aid and Calendar)

  • Station Planner - Grill (completed/in progress)

  • Station Planner - Fryer (completed/in progress)

  • Station Planner - Guest Service (completed/in progress)

  • Station Planner - Drive Thru (completed/in progress)

On Going

  • PIC in right position, deploying up and down to delegate tasks and effectively directing team?

  • "2 Minute Drills" conducted at lest every 1/2 hour?<br>-cleanliness <br>-protein cabinet <br>-quality

  • "Build-To's" being communicated to team and verified by PIC?<br>-compared "planned" stage products vs "actual/being used" stage products

Proficient at "On the floor" Cash Management

  • Keys on PIC's possession at all times

  • Only assigned person using register

  • Constant cash drops (to smart safes) are being done

  • No more than $100 worth of $2, $20, $50 nor $100 bills in registers

Supporting Material

  • Daily Placement Chart (completed/in progress)

  • Daily Graphs (completed/in progress are non sales generating hours on the schedule i.e. Prep, maintenance, administration, TC, etc)

  • Task Assignment (completed/in progress)

  • Store Visit (completed/in progress)

  • Destroy (completed/in progress)

  • Hourly Sales Tracking (completed/in progress)

Assistant Manager Certification Pre-Requisites

  • Has met all the pre-requisites for TL

  • Background check (if it has been more than 6 months since last)

  • Has gone to the AM class

Communication Board (current and with actionable notes)

Rewards and Recognitions

  • Able to explain program

VOG

  • Knows goals

  • knows how to analyze it

  • Able to explain Alerts per 10K

Food Cost

  • Knows FC goals

  • Knows how to input waste/destroy

  • Able to enter "invoices"

  • Able to assist on Inventory Counts

  • Able to write an efficient action plan for Food Cost (highest missing items)

  • Able to set up, conduct and explain "Daily Tracking"

  • Able to do a change order<br>

  • Able to explain and calculate "Days On Hand"

SOS

  • Able to explain and print "Every Car" report

  • Able to explain and adjust "outliers"

  • Knows how to program headset

  • Able to explain and print all "Day Part" reports

  • Knows goals

Cashier Performance

  • Knows all the goals

Administration

Labor

  • Able to explain and print "Actual vs Guide"

  • Able to put "Manager Playbook" together

  • Able to explain and print "Employee Variance Report"

  • Knows how many hours are gained/loosed per every $100 (1.2 hours)

  • Able to navigate, understand and make changes in Jack's time keeping (able to do daily timekeeping routines)

Cash and Sales

  • Able to input daily cash and sales including petty cash<br>

  • Able to explain and print "Hourly Sales/Transactions"

Electronic Journal

  • Knows how to navigate it

Schedule

  • Able to Modify schedule

Critical Thinking

  • Visual support

  • New Action Plan - Maintenance -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • New Action Plan - Prep -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • New Action Plan - Station Planners -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • New Action Plan - Guest Service Standards -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • New Action Plan - "On Going" -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • New Action Plan - Food Safety -What happened -why did it happen -how can it be resolved (what tools/approaches can be put in place) -deadline -who is responsible (to execute and to follow up)

  • Additional Comments

  • PIC

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