Observation Checklist - 12/04/17

• Restaurant Number

• Restaurant Manager

• PIC

• DT or Dinning Room?

  DT

  Dinning Room

  Both

• Conducted on

  Date

• Prepared by

Country Scrambler Plate Scrambled eggs with ham and bacon cooked right in, topped with cheddar cheese, served with grilled homestyle potatoes and Jimmy Dean maple sausage links

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

PEPPERMINT SWEET TREATS Our Peppermint Sweet Treats line-up includes a sweet Peppermint White Chocolate Iced Coffee, a flavorful Peppermint Brownie topped with cream cheese frosting and a cool Peppermint White Chocolate shake

Iced Coffee

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

Brownie

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

Shake

• Product build is correct

  Yes

  No

  N/A

• Product is neatly<br>assembled<br>

  Yes

  No

  N/A

• Product temperature is correct (hot food hot,cold food cold)<br>

  Yes

  No

  N/A

Well-Trained

• Guest Service Team Member can quickly answer basic menu questions.

  Yes

  No

  N/A

Friendly

• Team Member greets guests upon arrival

  Yes

  No

  N/A

• Team Member smiles and makes friendly conversation

  Yes

  No

  N/A

• Team Member thanks guests for visiting

  Yes

  No

  N/A

Neat & Well-Groomed

• Clean and neat approved uniform with nametag

  Yes

  No

  N/A

• Hair neat & pulled back with a hat/visor

  Yes

  No

  N/A

• Shirt neat & tucked into pants

  Yes

  No

  N/A

CONSISTENT AND QUICK SERVICE

• Did you receive your order in a “reasonable” amount of time?

  Yes

  No

  N/A

• Was the correct packaging used?

  Yes

  No

  N/A

• Did you get what you ordered?

  Yes

  No

  N/A

• Did you receive condiment(s), napkins, fork and knife, straw and receipt (if applicable)?

  Yes

  No

  N/A

Place

• All menu boards, OCS, and speakers work and are in good repair with no missing numerals

  Yes

  No

  N/A

• Landscaping, garbage receptacles, drive-thru lane, and parking lot are free of debris and in good repair

  Yes

  No

  N/A

• All outside lighting fully functioning (night visit)

  Yes

  No

  N/A

• All POP up and visible following restaurant matrix

  Yes

  No

  N/A

• Is magnetic sign the $1 promotion?

  Yes

  No

  N/A

• $1 promotion single panel decal posted?

  Yes

  No

  N/A

• Tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Beverage station and sauce bar is clean and stocked

  Yes

  No

  N/A

• Restroom sinks, changing tables, toilets, and floors are clean

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels, and toilet tissue

  Yes

  No

  N/A

Execution/Operations

Country Scrambler Plate

• Following Best Practices:<br>• When cooking the scrambler, always put the setup on the grill first, before adding the eggs.<br>• Always shake the liquid egg carton first before pouring-this makes eggs fluffier.<br>• Make sure bacon pieces and ham are mixed well with the eggs.<br>• Make sure to add one green ladle of shred cheddar on top of the eggs after placing it on the plate. <br>

  Yes

  No

  N/A

• • Country Scrambler eggs can be held for 30 minutes in a PHC/UHC.

  Yes

  No

  N/A

• • Maple Sausage links can be held for 30 minutes in a PHC/UHC.

  Yes

  No

  N/A

• • Maple links shelf life 5 days freezer-to-destroy. Defrost 24 hours refrigerated.

  Yes

  No

  N/A

• • Sausage links must be thawed and cannot be fried frozen. Single stack 1 sleeve when thawing in pan. 1 high stack level.

  Yes

  No

  N/A

• Use fry button Sausage link and program for a 1:50 cook time; with a shake time at :55

  Yes

  No

  N/A

• • Fry in basket with a cover (4 portions max in a basket= 12 links

  Yes

  No

  N/A

• • Square-cut potato shelf life is opened 4 day freezer- to- destroy. Defrost 24 hours refrigerated.

  Yes

  No

  N/A

• • These new potatoes require a longer cook time= on flat grill cook time 3:15 flip at 1:37, with press 2mins flip at 1 min.

  Yes

  No

  N/A

• New potatoes can be held for 20 minutes in a PHC/UHC with a metal lid

  Yes

  No

  N/A

Peppermint Sweet Treats

• • Peppermint ice coffee add 4 pumps of the new peppermint syrup to a pitcher of refrigerated iced coffee, then add the shake mix up to the 4th line and thoroughly stir.<br>• NOTE: only add syrup to pitcher and not to an individual serving.

  Yes

  No

  N/A

• • White chocolate syrup shelf life 30 days opened.

  Yes

  No

  N/A

• • Peppermint Brownie to defrost place frozen pre- packaged brownies on a clean and sanitized serving tray.

  Yes

  No

  N/A

• • Brownie shelf life 30days thawed, refrigerated. 3 hours in refrigerated prior to serving.<br>• Label each brownie on the bottom.<br>• Never hold at room temperature.<br>

  Yes

  No

  N/A

• • Peppermint Bark shelf Life 14 days opened, refrigerated.

  Yes

  No

  N/A

• • White chocolate Peppermint syrup label 30 days shelf life.

  Yes

  No

  N/A

Contest

• Was a dollar dessert offered?

  Yes

  No

  N/A

• Team is aware of $1 contest

  Yes

  No

  N/A

• Flyers are available for the team and/or read by all crew member

  Yes

  No

  N/A

• Evidently, team is working towards being #1 on the contest

  Yes

  No

  N/A

Key Observables

• Comments/Observations

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

  Sign

• Yes

  No

  N/A