Guest Standards Assessment

• Restaurant Number

• Reason for visit

  Select Routine Visit Follow up Visit Quick Shop

  • Routine Visit
  • Follow up Visit
  • Quick Shop

• Restaurant Manager

• Manager on Duty

• Conducted on

  Date

• Prepared by

Food Tastes Great

• Burgers - Neatly assembled, in the correct packaging

  Yes

  No

  N/A

• Burgers - Burger is juicy, produce is crisp and the bread has a buttery toasted flavor

  Yes

  No

  N/A

• ***Burgers - Burgers are at least 125° F when delivered to the guest

  Yes

  No

  N/A

• Fries - Crispy, golden brown and with visible salt

  Yes

  No

  N/A

• ***Fries - Fries are at least 150° F when delivered to the guest

  Yes

  No

  N/A

• Beverages - Proper flavor, ice fill and full

  Yes

  No

  N/A

• Beverages - Coffee is at least 155° F when delivered to the guest

  Yes

  No

  N/A

• Beverages - All advertised beverages are available with no expired product

  Yes

  No

  N/A

Order Accuracy

• ***Guest receives what they ordered including correct product build, condiment(s), napkins, straw and receipt

  Yes

  No

  N/A

Well-Trained

• Team Members can quickly answer basic menu questions

  Yes

  No

  N/A

Consistent & Quick

• All menu boards, OCS and speaker work and are in good repair with no missing numerals

  Yes

  No

  N/A

• Music can be heard playing in the dining room

  Yes

  No

  N/A

• All dine-in orders are served in a basket following current guidelines

  Yes

  No

  N/A

Friendly

• ***Guest is greeted upon arrival

  Yes

  No

  N/A

• ***Team Members make an effort to be friendly through smiling and/or conversation without interrupting the guest

  Yes

  No

  N/A

• ***Guest is thanked for their visit

  Yes

  No

  N/A

Neat & Well Groomed

• Team Members are wearing clean, wrinkle-free Jack approved uniforms with a name tag, and shirts tucked into their pants

  Yes

  No

  N/A

• Hair is neat and pulled back with a hat/ visor

  Yes

  No

  N/A

Cleanliness

• Dumpster area clean, lids and gates are closed, and no visible trash on the ground

  Yes

  No

  N/A

• Landscaping, garbage receptacles, parking lot, and drive-thru lane are free of debris and in good repair

  Yes

  No

  N/A

• ***Restroom sinks, changing tables, toilets and floors are clean or in the process of being cleaned

  Yes

  No

  N/A

• ***Restrooms are stocked with soap, paper towels, and toilet tissue

  Yes

  No

  N/A

• Tables, chairs and highchairs are clean or in the process of being cleaned

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned; wet floor signs are being used properly.

  Yes

  No

  N/A

• Beverage station (and sauce bar If applicable) is cleaned and stocked with supplies or in the process of being cleaned/stocked

  Yes

  No

  N/A

• All kitchen areas in view of the guest are clean, organized and clutter free

  Yes

  No

  N/A

Food Safety

• ***Any Food Safety issues seen?

  Yes

  No

• ***Does the PIC Know the 8 Criticals? (2-Front door , 4-Hand wash/Kitchen door & 2-Grill)

  Yes

  No

  N/A

• ***Is there a Serve Safe certificate ported by the Front Counter and PIC knows where is located?

  Yes

  No

  N/A

• ***Are the sanitizer buckets labeled, are there NON-EXPIRED test strips and solution meets correct strength (150-400 ppm)?

  Yes

  No

  N/A

• ***Is there a FULL set of back up tools in the store?

  Yes

  No

  N/A

• ***Take temps of ALL aquipments

  Yes

  No

  N/A

• ***Are tea liners tied, dated and trimmed (White tube)?

  Yes

  No

  N/A

• ***Check The last 5 days on the FSC; is it free of errors and all days have a signature showing it has been checked?

  Yes

  No

  N/A