Region 9 Event 1/28/16 Observation Checklist- Brand Evolution

• Restaurant #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager or PIC on duty

People

• Friendly:

• Team Member is smiling

  Yes

  No

  N/A

• Team member connected with me

  Yes

  No

  N/A

• Neat & Well-Groomed:

• Jack approved uniform & name tag are clean

  Yes

  No

  N/A

• Hair neat & pulled back in net or visor

  Yes

  No

  N/A

• Shirt neat & tucked in

  Yes

  No

  N/A

• Well-Trained:

• Team member can explain changes to Jumbo Jack

  Yes

  No

  N/A

• Team member can offer substitution for deletion

  Yes

  No

  N/A

• Team member can explain menu board changes

  Yes

  No

  N/A

• Team member can describe item on promotion

  Yes

  No

  N/A

Place

• Parking Lot:

• Lot is clean and free of debris. If exterior trash cans are present , they are not overflowing

  Yes

  No

  N/A

• All outside lighting fully functioning ( Validate during night visits or early morning visits)

  Yes

  No

  N/A

• Dining Room:

• Floors, windows, entry doors, tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Drink station ( Freestyle) , plus cabinets are clean & well stocked

  Yes

  No

  N/A

• Bathrooms:

• Men's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

• Women's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

Menu Boards, POP, Operational Signs & Freestyle POP

• Menu boards ( interior & exterior) are correct and in good condition with proper menu panels in place

  Yes

  No

  N/A

• Menu Board layout

  Off

  On

• Menu board

  

• All POP up and visible, following restaurant matrix

  Yes

  No

  N/A

• No interior/exterior signage referencing sesame seed buns, smoothies or sirloin burgers

  Yes

  No

  N/A

• POP Matrix ( Exterior, Interior, Mandatory Operational Signage & Freestyle Menu Board Lug-ON

  Off

  On

• Exterior:

  

• Interior:

  

• Mandatory Operational Signage:

  

• Freestyle: Menu Board LUG-ON

  

• Please read: Freestyle LUG-ON * Special Instructions
  * Please be sure to post the Hi- C Cherry beverage sticker over the Minute Maid Cherry Lemonade flavor bubble over the drive thru menu board ( See Attached)

  

Products

• Jumbo Jack ( With or With Out Cheese)

  Off

  On

• Guest Service:

• Correct Product description:<br>A Juicy 100% beef patty<br>Two slices of American cheese<br>Two Pickles<br>Two Fresh sliced tomatoes<br>Crisp & Fresh Iceberg lettuce ( 2 layers)<br>Short sliced onions <br>Ketchup <br>Real mayonnaise <br>All on a Fresh & Buttery, split top bakery bun

  Yes

  No

  N/A

• Correct Build, served in the correct box ( proper tab punched) and in a half wrap (DT). If dine-in, were correct basket procedures followed.

  Yes

  No

  N/A

• Build:

  

• Taste:

• Patty is juicy, ingredients are fresh, bun is buttered and toasted

  Yes

  No

  N/A

• Appearance:

• Toasted split top bun, even distribution of all ingredients, 2 layers of iceberg lettuce, 2 ripe tomatoes

  Yes

  No

  N/A

• Temperature:

• Burger patty is Hot and the bun is Warm

  Yes

  No

  N/A

• Order Accuracy:

• I got what I ordered

  Yes

  No

  N/A

• I received condiments, napkins and straw(s)

  Yes

  No

  N/A

• Double Jack

  Off

  On

• Guest Service:

• Correct Product description:<br>Two Juicy 100% beef patties<br>Two slices of American Cheese<br>Two Fresh sliced tomatoes<br>Crisp & Fresh Iceberg lettuce ( 2 layers) <br>Two pickles<br>Short sliced onions<br>Ketchup<br>Mustard<br>Real Mayonnaise<br>All on a Fresh & Buttery, split top bakery bun

  Yes

  No

  N/A

• Correct build, served in the correct box ( proper tab punched) and in a half wrap (DT). If dine-in, were correct basket procedures followed.

  Yes

  No

  N/A

• Build:

  

• Taste:

• Patties are juicy, ingredients are fresh, bun is buttered and toasted

  Yes

  No

  N/A

• Appearance:

• Toasted split top bun, even distribution of all ingredients, 2 layers of Iceberg lettuce, 2 ripe tomatoes & 2 patties

  Yes

  No

  N/A

• Temperature:

• Burger patties are HOT and the bun is Warm

  Yes

  No

  N/A

• Order Accuracy:

• I got what I ordered

  Yes

  No

  N/A

• I received condiments, napkins and straw(s)

  Yes

  No

  N/A

• Fish Sandwich

  Off

  On

• Guest Service :

• Correct Product description:<br>A Crispy Alaskan Pollock, breaded fish fillet<br>Topped with Fresh shredded lettuce and Tangy tartar sauce<br>All on a lightly toasted buttery bun

  Yes

  No

  N/A

• Correct Build, served in an Aqua wrap with side displaying " We Don't Make It , Till You Order It" (DT). If dine-in, were correct basket procedures followed

  Yes

  No

  N/A

• Build:

  

• Taste:

• Crispy & Tangy

  Yes

  No

  N/A

• Appearance:

• Bun properly toasted, Fish Fillet is Golden Brown & shredded lettuce is Fresh

  Yes

  No

  N/A

• Temp:

• Fish fillet is HOT and the bun is warm

  Yes

  No

  N/A

Taste, Appearance & Temperature ( Fries & Drinks) plus Butter Wheel Toaster maintenance

• Fries:

• Crispy

  Yes

  No

  N/A

• Hot

  Yes

  No

  N/A

• Properly Salted

  Yes

  No

  N/A

• Freestyle (Drinks):

• All Flavors available

  Yes

  No

  N/A

• Drinks filled 1/3rd with ice

  Yes

  No

  N/A

• Butter Wheel Toaster:

• Butter Wheel & Trough cleaned every 24 hrs

  Yes

  No

  N/A

• Butter Trough kept at 1/4th Full

  Yes

  No

  N/A