Region 9 Event Observation Checklist- 1/2 4 for $4 Bundle ( Jr. Jumbo Jack / Two Tacos / Small Fires & Small Soda)

• Restaurant #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager or PIC on duty

People

• Friendly:

• Team Member is smiling

  Yes

  No

  N/A

• Team member connected with me- Did the crew member Smart Sell?<br>Examples:<br>Would you like to make that a Medium or Large combo?<br>Would you like to add - cheese, jalapeño or bacon ?

  Yes

  No

  N/A

• Neat & Well-Groomed:

• Jack approved uniform & name tag are clean

  Yes

  No

  N/A

• Hair neat & pulled back in hat or visor

  Yes

  No

  N/A

• Shirt neat & tucked in with a belt ( if there are belt loops)

  Yes

  No

  N/A

• Well-Trained:

• Guest Service Team member can describe the 4 for $4 Bundle

  Yes

  No

  N/A

Place

• Parking Lot:

• Lot is clean and free of debris. If exterior trash cans are present , they are not overflowing

  Yes

  No

  N/A

• All outside lighting fully functioning ( Validate during night visits or early morning visits)

  Yes

  No

  N/A

• Dining Room:

• Floors, windows, entry doors, tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Drink station ( Freestyle) , plus cabinets are clean & well stocked

  Yes

  No

  N/A

• Freestyle & Crew Serve:<br>Are the alerts via the dashboard being addressed and cleared out once appropriate action has been taken?

  Yes

  No

  N/A

• Freestyle & Crew Serve:<br>No expired cartridges or Bag in the Box ( NNS or HFCS). If expired, quickly remove and replace with new cartridge(s) and or bag in the box(s).

  Yes

  No

  N/A

• Bathrooms:

• Men's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

• Women's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

Menu Boards, POP, Operational Signs & Freestyle POP

• Menu boards ( interior & exterior) are correct and in good condition with proper menu panels in place

  Yes

  No

  N/A

• Menu Board layout

  Off

  On

• Menu board

  

• All POP up and visible, following restaurant matrix

  Yes

  No

  N/A

• No interior/exterior signage referencing sesame seed buns, smoothies or sirloin burgers

  Yes

  No

  N/A

• POP Matrix ( Exterior, Interior, Mandatory Operational Signage & Freestyle Menu Board Lug-ON

  Off

  On

• Exterior:

  

• Interior:

  

• Mandatory Operational Signage:

  

• Current OCS Messages" By Day Part"

  

Products

• 4 for $4 Bundle

  Off

  On

• Guest Service:

• Correct Product description:<br>Our 4 for $4 Bundle includes-<br>Jr. Jumbo Jack <br>Two Tacos<br>Small Fry<br>Small Drink

  Yes

  No

  N/A

• Correct Build, wrapped in the blue wrap with the Jr. Jumbo Jack side facing up. <br>If dine-in, were correct basket procedures followed;<br>Half wrap <br>Tacos not in bag<br>Fries not in the sleeve

  Yes

  No

  N/A

• Build:

  

• Crew following the Key Points & Quality Tips

  

• Taste:

• Juicy burger, with buttery bun, crisp produce served with crispy salted fries, a refreshing beverage and two crunchy tacos.

  Yes

  No

  N/A

• Appearance:

• Jr. Jumbo Jack should be neatly served, fries are golden brown, Drink is filled to the top and Tacos are golden and full with lettuce and Taco sauce is properly portioned from edge to edge.

  Yes

  No

  N/A

• Temperature:

• Burger, Fries, and Tacos are hot, bun is warm and drink is served ice cold.

  Yes

  No

  N/A

• Consistent and Quick Service:

• Did you receive your order in a "reasonable" amount of time?

  Yes

  No

  N/A

• Was the correct packaging used?

  Yes

  No

  N/A

• I got what I ordered?

  Yes

  No

  N/A

• I received condiments, napkins and straw(s)?

  Yes

  No

  N/A

• Are the Tacos Acceptable?<br>Please use the , Respect the Taco Job Aid as a guide.

  Off

  On

• Proper Amount of Taco Sauce and Lettuce ?

  

• New Salt Dispenser ( AccuSalt or InSeason)

  Off

  On

• Proper Operating Instructions: AccuSalt

  

• Proper Operating Instructions: InSeason

  

• Correct Salt dispenser is being used

  Yes

  No

  N/A

• Team Member can explain proper salt portioning

  Yes

  No

  N/A

Taste, Appearance & Temperature ( Fries & Drinks) plus Butter Wheel Toaster maintenance

• Fries:

• Crispy

  Yes

  No

  N/A

• Hot

  Yes

  No

  N/A

• Properly Salted

  Yes

  No

  N/A

• Freestyle (Drinks):

• All Flavors available

  Yes

  No

  N/A

• Drinks filled 1/3rd with ice

  Yes

  No

  N/A

• Butter Wheel Toaster:

• Butter Wheel & Trough cleaned every 24 hrs

  Yes

  No

  N/A

• Butter Trough kept at 1/4th Full

  Yes

  No

  N/A