Region 9 Event Observation Checklist- BRUNCHfast 9/28/16 ( Brunch Burger, Bacon & Egg Chicken Sandwich, Southwest Scrambler Plate, Homestyle Potatoes, Orange Cranberry Muffins, Blood Orange Fruit Cooler, (LTO) BLT Cheeseburger Combo

Title Page

Restaurant #
Conducted on
Prepared by
Location
Manager or PIC on duty

People

Friendly:
Team Member is smiling
Team member connected with me
Neat & Well-Groomed:
Jack approved uniform & name tag are clean
Hair neat & pulled back in net or visor
Shirt neat & tucked in with a belt (if there are belt loops)
Well-Trained:
Team member can describe the Brunchfast menu
Team member can explain what " Side" and " Drink" choices are offered in a Brunchfast combo Notes: default Brunchfast combo(s) include Homestyle potatoes, Mini Pancakes or New Orange Cranberry Muffins and a small fountain beverage or small coffee. Guests can substitute any side or beverage that they would like as they do now- with an additional charge if applicable.
Guest Service team member can describe the ( LTO) BLT Cheeseburger combo

Place

Parking Lot:
Lot is clean and free of debris. If exterior trash cans are present , they are not overflowing
All outside lighting fully functioning ( Validate during night visits or early morning visits)
Dining Room:
Floors, windows, entry doors, tables and chairs are clean or are in the process of being cleaned
Drink station ( Freestyle) , plus cabinets are clean & well stocked
Bathrooms:
Men's restroom is clean, stocked, free of debris and free of odors
Women's restroom is clean, stocked, free of debris and free of odors

Menu Boards, POP, Operational Signs

Menu boards ( interior & exterior) are correct and in good condition with proper menu panels in place
Menu Board layout
Menu board
No interior/exterior signage referencing previous promotions
New POP that goes "UP" & Old Promotional POP that comes "Down" -Pg 1
New POP that goes "UP" & Old Promotional POP that comes "Down" Pg 2
All POP up and visible, following restaurant matrix
POP Matrix ( Exterior, Interior, Mandatory Operational Signage & OCS Daypart Messages)
Exterior:
Exterior : Optional Brunchfast POP
Interior:
Mandatory Operational Signage:
Current OCS Messages- By Day Part

Products

Brunch Burger
Guest Service:
Correct Product Description : A buttery croissant topped with mayonnaise Freshly cracked fried egg Hickory smoked bacon 1 slice of Cheddar cheese 100% juicy beef patty
Correct Build & served in the Croissant box ( Special tab punched). Only half wrap when served in a dine-in basket.
Build:
Crew following The Brunch Burger Quality Tips
Quality Tips for ; Natural Cheddar Cheese Shelf Life, Cooking Eggs & Mayo
Taste:
Buttery croissant, egg, cheddar cheese and crispy hickory smoked bacon in every bite, a juicy patty
Appearance:
Fluffy and toasted croissant , visible bacon strips, egg, cheddar cheese and patty
Temperature:
Hot egg and patty, melted cheddar cheese and warm croissant, room temp bacon
Order Accuracy:
I got what I ordered
I received condiments, napkins and straw(s)
Bacon & Egg Chicken Sandwich
Guest Service:
A Buttery toasted English muffin
Served with Jack's all white meat crispy chicken ( Homestyle) fillet
Topped with Hickory smoked bacon , cheddar cheese, bacon mayo
And a Freshly cracked fried egg
Correct Product Description :
Correct Build & served in the brown chicken box " Flavorrific" side & ( Special tab punched). Half wrap as well when served in a dine-in basket
Build:
Crew following The Brunch Burger Quality Tips
Quality Tips:
* Never pre-butter English Muffins as it will make the muffin soggy and could burn
Taste:
Toasted English muffin, crispy and juicy chicken ( Homestyle) fillet, bacon flavor from the mayo and bacon strips, and egg and cheese in every bite
Appearance:
Toasted English Muffin , golden fried chicken ( Homestyle) fillet, melty cheese, and visible egg and bacon
Temperature:
Hot chicken ( Homestyle) fillet and egg, warm bread and cheese, room temperature bacon
Order Accuracy:
I got what I ordered
I received condiments, napkins and straw(s)
Southwest Scrambler Plate
Guest Service:
Correct Product Description : Our new brunch Scrambler includes scrambled eggs with roasted red and green peppers, diced green chiles, cooked right in with pepper Jack cheese, grilled homestyle potatoes and Hickory smoked bacon ( or sausage)
Correct Build:
Build:
Notes: For locations without POU or Cold Rail at the Assembly station , you may portion the pepper jack cheese in pita trays and store in walk in or any other nearby Refrigerated POU.
Crew following The Southwest Scrambler Plate -Quality Tips: Stage and Hold Times, Shelf Life
Quality Tips:
* Deliver Plate carefully so ingredients stay in place
* You can batch cook the scrambled eggs by using a full carton of liquid eggs combined with 9 Scrambler setups
Scrambler Shelf Life
Taste:
Fire roasted red and green peppers in the seasoned potatoes. Fire roasted red and green peppers and diced chiles cooked into the scrambled eggs topped with shredded pepper jack cheese. Crispy hickory smoked bacon or savory sausage.
Appearance:
Quarter sized fluffy eggs with peppers and chiles mixed throughout and topped with pepper Jack cheese. Ingredients assembled neatly.
Temperature:
Hot eggs , potatoes , room temperature bacon and or hot sausage
Order Accuracy:
I got what I ordered
I received Fork, additional condiments, napkins and straw(s)
Homestyle Potatoes ( a la carte)
Guest Service:
Correct Product Description : Fire roasted red and green peppers are grilled with delicious seasoned diced Homestyle Potatoes
Correct Build:
Build:
Served in a finger food box with the " Other" tab punched
Crew following The Homestyle Potatoes ( a la carte) Quality tips & Key points
Quality Tips:
* Potatoes and Peppers both have a 24 hour defrost time before prep
* Potatoes Must be fully defrosted to maintain the proper heat when cooked
* Once a press is used it has a 2 min reheat time before it can be used again
Notes:
When using a press, cook time is 90 seconds
When using a cool cover, cook time is 2 min
Taste:
Seasoned grilled potatoes, roasted red and green peppers in every bite
Appearance:
Golden brown , grilled potatoes, visible red and green peppers throughout
Temperature:
Hot potatoes and peppers
Order Accuracy:
I got what I ordered
I received Fork, additional condiments, napkins and straw(s)
Orange Cranberry Muffins
Guest Service:
Correct Product Description : Our New fruity flavored muffins are the perfect blend of orange and cranberry flavors that will make your brunch a whole lot sweeter.
Correct Build:
Build:
Served in a Fajita Pita bag, Muffins are served at room temperature.
Crew following The Orange Cranberry Muffins -Quality tips & Key points
Quality : Defrost, Shelf life, proper placement for carry out and Dine in guests
*Heating up the new muffins will degrade the product.
Taste:
Soft and fruity with zestiness from the orange, sweetness from the Cranberry
Appearance:
Fluffy and Whole , unbroken muffins
Temperature:
Room Temperature
Order Accuracy:
I got what I ordered
I received napkins and straws ( as applicable)
Blood Orange Fruit Cooler
Guest Service:
Sweet and refreshing beverage that combines Blood Orange flavors and Seagram's Orange Ginger Ale
Correct Build:
Build:
Note: Non - Freestyle restaurants substitute with Sprite
Crew following The Blood Orange Fruit Cooler -Quality tips & Key points
Quality & Key Points
Taste:
Flavors of blood orange and Seagram's Orange Ginger Ale * Non- freestyle restaurants substitute with Sprite
Appearance:
Light orange color at the top and darker orange coloring at the bottom with ice throughout
Temperature:
Ice Cold
Order Accuracy:
I got what I ordered
I received straw(s) & napkins (as applicable)
BLT Cheeseburger Combo ( LTO)
Guest Service:
100 % beef patty with layers of grilled hickory smoked bacon
Two slices of American cheese, hand leaf lettuce (2) (iceberg)
Fresh sliced tomatoes (2) and mayonnaise
All on a bakery style bun
* Served with small fries and a drink
Correct Product Description :
Correct Build & served in the white burger box "Juicy" side & ( LTO tab punched). Half wrap when served in a dine-in basket
Build:
Crew following The BLT Cheeseburger Combo - Quality Tips & Key Points
Quality Tips:
* Bacon is a key ingredient- Ensure proper cooking procedures are being followed to get crisp bacon.
Grill- Cook Time :
Open grill : Heat time = 2min with a 1 min flip
Clamshell Grill ( Taylor) = 90 seconds

Hold Time :
8 hours @ room temp
4 in pan = 10 layers of 10 slices per layer
6 in pan= 15 layers of 10 slices per layer
Taste:
100 % all beef patty with melty American cheese, hickory smoked bacon, crispy iceberg lettuce (2 for coverage and height) and juicy tomatoes (2)
Appearance:
Colorful produce , layers of bacon, melting cheese, and a golden split top bun ( Half wrap)
Temperature:
Hot Patty , warm bun, cool to room temperature produce and bacon
Order Accuracy:
I got what I ordered
I received condiments, napkins and straw(s)

Taste, Appearance & Temperature ( Fries & Drinks)

Fries:
Crispy
Hot
Properly Salted
Freestyle (Drinks):
All Flavors available
Drinks filled 1/3rd with ice

Other Resources and Job Aids

Defrosting - Homestyle Potatoes & Cooking (ClamShell)
Homestyle Potatoes Setup : * while using a 4 inch cambro pan, you may double stack setups using liners in between setups
Single Portion
Bulk procedure
Defrosting - Roasted Red & Green Peppers & Cooking Southwest Scrambled Eggs
Southwest Scrambler Setup
Defrosting- English Muffins
Defrosting- Orange Cranberry Muffins
Cooking (Flat Grill) - Homestyle Potatoes Notes: Flat grill cook time via small cool cover = 2 min and flip is @ 1 min Flat grill cook time via press = 90 seconds and flip is @ 45 seconds Use white spatula when cooking or handling Homestyle Potatoes * No more than 4 portions in the holding cabinet 1 portion = 1 Setup= 3 green scoops ( for portioning )