Region 9 Event Observation Checklist- 7/18:Jack's Brewhouse Bacon Burger & 7/28: Garlic Herb Fries, Happy Hour 1/2 off Freestyle Drinks, $2.99 Jumbo Breakfast Platter

• Restaurant #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager or PIC on duty

People

• Friendly:

• Team Member is smiling

  Yes

  No

  N/A

• Team member connected with me

  Yes

  No

  N/A

• Neat & Well-Groomed:

• Jack approved uniform & name tag are clean

  Yes

  No

  N/A

• Hair neat & pulled back in net or visor

  Yes

  No

  N/A

• Shirt neat & tucked in

  Yes

  No

  N/A

• Well-Trained:

• Team member can explain The Jack's Brewhouse Bacon Burger

  Yes

  No

  N/A

• Team member can demonstrate using the " New" salt dispenser

  Yes

  No

  N/A

• Team Member can explain the Freestyle 1/2 Off Happy Hour

  Yes

  No

  N/A

• Team Member can describe the Garlic Herb Fries

  Yes

  No

  N/A

• Team member can describe the Jumbo Breakfast Platter

  Yes

  No

  N/A

• Team member is smart selling Iced Coffee

  Yes

  No

  N/A

Place

• Parking Lot:

• Lot is clean and free of debris. If exterior trash cans are present , they are not overflowing

  Yes

  No

  N/A

• All outside lighting fully functioning ( Validate during night visits or early morning visits)

  Yes

  No

  N/A

• Dining Room:

• Floors, windows, entry doors, tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Drink station ( Freestyle) , plus cabinets are clean & well stocked

  Yes

  No

  N/A

• Bathrooms:

• Men's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

• Women's restroom is clean, stocked, free of debris and free of odors

  Yes

  No

  N/A

Consistent and Quick Service

• Did you receive your order in a reasonable amount of time <br>**If no, please note total time and window time.

  Yes

  No

  N/A

Menu Boards, POP, Operational Signs & Freestyle POP

• Menu boards ( interior & exterior) are correct and in good condition with proper menu panels in place

  Yes

  No

  N/A

• Menu Board layout

  Off

  On

• Menu board

  

• All POP up and visible, following restaurant matrix

  Yes

  No

  N/A

• No interior/exterior signage referencing sesame seed buns, smoothies or sirloin burgers

  Yes

  No

  N/A

• POP Matrix ( Exterior, Interior, Mandatory Operational Signage & Freestyle Menu Board Lug-ON

  Off

  On

• Exterior:

  

• Interior:

  

• Mandatory Operational Signage:

  

Products

• Jack's Brewhouse Bacon Burger

  Off

  On

• Guest Service:

• Correct Product description:<br>Our signature Quarter Pound beef patty<br>Topped with Hickory Smoked Bacon<br>Porter Ale Cheese Sauce<br>Grilled onions<br>Creamy Pub Sauce<br>Tomatoes (2)<br>Green leaf lettuce<br>On a Toasted Artisan Potato bun

  Yes

  No

  N/A

• Correct Build, served in the " You Better BEEFLIEVE It " box ( LTO tab punched) and in a half wrap (DT) & the burger is smiling at the guest. If dine-in, were correct basket procedures followed. Note: Once you have received the New clamshell box, then it will go in the Buttery Jack Box L#0944. Please use the Yellow side with the Yellow Jack Hat with the ( LTO tab punched).

  Yes

  No

  N/A

• Build:

  

• Microwave : Properly programmed and has cook times posted ( TDC Job aid or labels)<br>Notes: <br>Sharp 1200w : TDC 1072 via RRD website<br>OnCue: TDC1297 can be printed from the portal<br>Sharp 2200w: TDC1298 can be printed from the portal

  Yes

  No

  N/A

• Correct Program Times for Microwaves: Garlic Butter Setup

  

• Taste:

• Juicy beef with garlic and mustard flavors from the pub sauce, creamy porter ale sauce, on a soft toasted bun.

  Yes

  No

  N/A

• Appearance:

• Sesame seed topped toasted bun, colorful produce, creamy cheese, visible beef.

  Yes

  No

  N/A

• Temperature:

• Hot Patty & onions ( properly grilled), warm bun, room temp cheese sauce, room temp to cool produce.

  Yes

  No

  N/A

• Order Accuracy:

• I got what I ordered

  Yes

  No

  N/A

• I received condiments, napkins and straw(s)

  Yes

  No

  N/A

• Jumbo Breakfast Platter

  Off

  On

• Guest Service:

• Scrambled eggs<br>A hash brown<br>Mini pancakes -8<br>Choice of bacon -3<br>Or Savory Sausage-1<br>Served with our delicious pancake syrup

  Yes

  No

  N/A

• Correct build

  Yes

  No

  N/A

• Build:

  

• Taste:

• Scrambled eggs are fluffy and are dime to quarter size pieces, pancakes and hash browns are hot, bacon is crisp

  Yes

  No

  N/A

• Appearance:

• Assembled properly and matches job aid,pancakes have the pretty side facing the guest.

  Yes

  No

  N/A

• Temperature:

• Eggs, pancakes and hash browns are hot

  Yes

  No

  N/A

• Order Accuracy:

• I got what I ordered

  Yes

  No

  N/A

• I received syrup, fork & knife , napkins

  Yes

  No

  N/A

• Garlic Herb Fries

  Off

  On

• Correct Product description

  Yes

  No

  N/A

• Product Description

  

• Taste: <br>Crispy salty fries with buttery garlic and herb flavor

  Yes

  No

  N/A

• Appearance:<br>Golden brown French Fries coated evenly with melted butter and herbs.<br><br>Quality Tip : once box is closed, shake from side to side , to evenly coat the melted butter onto the fries.

  Yes

  No

  N/A

• Temperature:<br>Fries are served Hot

  Yes

  No

  N/A

• Did you receive a fork with your garlic fry order

  Yes

  No

  N/A

Taste, Appearance & Temperature ( Fries & Drinks) plus Butter Wheel Toaster maintenance

• New Salt Dispenser ( AccuSalt or InSeason)

  Off

  On

• Proper Operating Instructions: AccuSalt

  

• Proper Operating Instructions: InSeason

  

• Correct Salt dispenser is being used

  Yes

  No

  N/A

• Team Member can explain proper salt portioning

  Yes

  No

  N/A

• Fries:

• Crispy

  Yes

  No

  N/A

• Hot

  Yes

  No

  N/A

• Properly Salted

  Yes

  No

  N/A

• Freestyle (Drinks):

• All Flavors available

  Yes

  No

  N/A

• Drinks filled 1/3rd with ice

  Yes

  No

  N/A

• Butter Wheel Toaster:

• Butter Wheel & Trough cleaned every 24 hrs

  Yes

  No

  N/A

• Butter Trough kept at 1/4th Full

  Yes

  No

  N/A