Observation Checklist Summer 1 - May 26, 2016 - CALIFORNIA

• Restaurant Number

• Restaurant Manager

• PIC

• Dinning or DT?

  Dinning Room

  DT

  Both

• Conducted on

  Date

• Prepared by

• Portobello Mushroom Buttery Jack<br>Taste - Flavors of beef, garlic, herbs, peppercorn, grilled onions, melty Swiss cheese and mushroom

  Yes

  No

  N/A

• Portobello Mushroom Buttery Jack<br>Appearance - toasted bun sauced edge-to-edge; melted butter and cheese; visible beef, onions and mushrooms

  Yes

  No

  N/A

• Portobello Mushroom Buttery Jack<br>Temperature - patty nouns and mushrooms are hot. Signature bun should be warm

  Yes

  No

  N/A

• Portobello Mushroom Buttery Jack<br>Quality - mushrooms properly held wit a shelf days of 5 days (24 hour defrost with strainer), then portioned in micro bowls (1 orange ladle).

  Yes

  No

  N/A

• 2 for $4 Croissants <br>Taste - properly toasted croissant, melted cheese, hickory smoked bacon and ham or savory sausage, and perfectly fried egg

  Yes

  No

  N/A

• 2 for $4 Croissants <br>Appearance - craveably assembled and presented and Ingredients up to standard.

  Yes

  No

  N/A

• 2 for $4 Croissants <br>Temperature - ingredients are hot, cheese melted and bacon room temperature.

  Yes

  No

  N/A

• 2 for $4 Croissants <br>Quality - batch paddle/tray clean and in well kept conditions as well as toast time set to 3 seconds

  Yes

  No

  N/A

• New Salt Dispensers<br>Correct salt dispenser is being used

  Yes

  No

  N/A

• New Salt Dispensers<br>Team member can explain proper salt portioning

  Yes

  No

  N/A

• Order Accuracy<br>I got what I ordered

  Yes

  No

  N/A

• Order Accuracy<br>I received condiments and napkins

  Yes

  No

  N/A

People

• Friendly<br>Team is smiling

  Yes

  No

  N/A

• Friendly<br>Team connected with me

  Yes

  No

  N/A

• Neat & Well-Groomed<br>Clean uniforms and name tags

  Yes

  No

  N/A

• Neat & Well-Groomed<br>Hair neat and pulled back in hat or visor

  Yes

  No

  N/A

• Neat & Well-Groomed<br>Shirts need and tucked in

  Yes

  No

  N/A

• Well-Trained <br>Team can explain Portobello Mushroom BJ

  Yes

  No

  N/A

• Well-Trained <br>Team can demonstrate using salt dispenser

  Yes

  No

  N/A

• Well-Trained <br>Team can describe Croissant built

  Yes

  No

  N/A

• Well-Trained <br>Team is smart selling

  Yes

  No

  N/A

Place

• Menu Board<br>Correct and in good condition with proper menu panels and pricing in place

  Yes

  No

  N/A

• Parking Lot<br>Clean and free of debris

  Yes

  No

  N/A

• Parking Lot<br>All outside lighting fully functioning (night visit)

  Yes

  No

  N/A

• POP<br>All POP up and visible following restaurant matrix

  Yes

  No

  N/A

• POP<br>No interior/exterior signage referencing sesame seed buns

  Yes

  No

  N/A

• Dinning Room<br>Tables and chairs are clean or are in the process of being cleaned

  Yes

  No

  N/A

• Dinning Room<br>Drink station clean and stocked

  Yes

  No

  N/A

• Bathrooms<br>Clean, stocked, free of debris, and free of odors

  Yes

  No

  N/A

Observations

• Key Observables

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

  Sign