Guest Experience Survey

Pre-check - in link offering self check in 72 hours prior received

Property address and GPS PIN receved and it was accurate

Pre-check approval/rejection email received by e-mail instructing to take actions accordingly

Pre-arrival communication e-mail was clear, easy to perform the steps and informative

E-mail to sign Registration card received, easily signed and submitted

Entire Self-check in experience was smooth and seemless

Receptionist was present, uniformed and wearing name tag

Eye contact established and greeting was provided

Passport ID was obtained by Receptionist to verify the booking details

Booking details were confirmed, passport scanned and returned back to me

I could easily connect Public Wi-Fi using the password available at the Reception

Assistance was provided with self-check in by Receptionist

Receptionist provided the tagged Unit key with Unit number on it

Receptionist offered luggage storage until my Unit is ready for check in

I was offered to scan QR code at the Reception for Welcome Letter & House Rules

I was briefed on how to submit my service related request during my stay

Receptionist looked professional and organized during the check in

Receptionist had good product knowledge on property and surrounding

Clear direction was provided by the Receptionist on how to go to my Unit

Check in process was smooth and seemless

Bellman was present, uniformed and wearing name tag

Bellman assisted in storing my luggage and provided me with luggage tag

Luggage store was organized and clean

Bellman asked for the luggage tag to identify my luggage for retrieval

Entire luggage storage and retrieval experience was smooth and seemless

Door bell is available & functioning

Unit keys are functioning easily without any issues

Property evacuation plan/emergency phone number is available behind the unit entrance door

Unit has neutral smell

Lights at the unit entrance functioning

Lights in the living room, including the lamps are functioning

Furniture is good condition and soft furniture is clean and has fresh look

Airconditioner is functioning, set on +24 C, & romote control/wall thermostat is available to make adjustment

TV is working , remote contols are set on coffee table and TV channels are available via IPTV

Curtains of the Living room are clean, have crispy look and without any damage

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Internet speed was very good and worked without any issues

Landline phone is available with its number displayed either on the phone or on the phone plug mounted in the wall

I had enough electrical sockets in Living room for my gadgets

Cleaning of the living room done well and furniture organized accordingly

Iron and ironing board is available to use

Hairdryer is availabe and set on the TV cabinet/cabinet

Kitchen lights functioning well

All the kitchen appliances ( fridge, microwave, kettle, cooking stove, washing machine, dishwasher) are functioning well

Fire blanket,fire extinguisher available and has last checked date on it available

Kitchen is cleaned well and kitchen cabinets are comfortably organized

I had 2 sets of cutlery and crockery per person in the unit was set accordingly

I had all kitchen utentils for cooking ( 2 pots, 1 pan, 1 strainer, 1 mixing bowI, 1 oven baking tray) available

I had, 1 chopping board, 1 Knife set, 1 bottle opener, 1 laddle, 1 spatula and 1 mixing spoon available to use

I had 2 kitchen cloth and baking gloves are available to use

Kitchen ventilation/AC is available and functioning

Kitchen sink had hot and cold water available

I had plate rack and one dishwashing sponge set next to the sink

Tea/Coffee set up organized neatly and enough (6 sachet/item/guest/3 day) for each guest staying in the Unit for 3 nights

Garbage bin is available and clean inside & outside

Extra garbage bin bag is availabe under the sink to use

Cloth drying rack is available (not applicable if washing machine has drying option)

Toilet door is functioning well and lockable inside

Toilet lights are functioning well

Toilet has neutral smell

Ventilation is functioning well without noise

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available

Garbage bin is available and clean inside & outside

All the surfaces in the Toilet are spotlessly clean

Bedrom door is functioning well and lockable

Lights are functoning well

Bedroom is cleaned well and has neutral smell

Furniture is clean and in good condition

Dustbin is available, clean inside & outside

Bed is made with fresh linen and looks clean and crispy

Two pillows per guest is available on the bed

Wardrobe is clean and set up with 10 hangers inside

Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Ineternet speed was very good and worked without any issues

Bedroom curtains and blackouts are available and can easily be operated

Bathroom door is functioning well and lockable inside

Bathroom lights are functioning well

Ventilation is functioning well

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available in the sink

Hand soap is available

Two glasses on the vanity is available to use for tooth brush

Two hand towles and two bath towels were set on the rack/on the bed per bedroom

Garbage bin is available and clean inside & outside

Shower curtain/screen is clean and spotless

Shower gel and Shampoo is available

Hot and cold water available with acceptable pressure

Bathmat set comfortably to use

All the surfaces in the bathroom are spotlessly clean

Bedrom door is functioning well and lockable

Lights are functoning well

Bedroom is cleaned well and has neutral smell

Furniture is clean and in good condition

Dustbin is available, clean inside & outside

Bed is made with fresh linen and looks clean and crispy

Two pillows per guest is available on the bed

Wardrobe is clean and set up with 10 hangers inside

Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Ineternet speed was very good and worked without any issues

Bedroom curtains and blackouts are available and can easily be operated

Bathroom door is functioning well and lockable inside

Bathroom lights are functioning well

Ventilation is functioning well

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available in the sink

Hand soap is available

Two glasses on the vanity is available to use for tooth brush

Two hand towles and two bath towels were set on the rack/on the bed per bedroom

Garbage bin is available and clean inside & outside

Shower curtain/screen is clean and spotless

Shower gel and Shampoo is available

Hot and cold water available with acceptable pressure

Bathmat set comfortably to use

All the surfaces in the bathroom are spotlessly clean

Bedrom door is functioning well and lockable

Lights are functoning well

Bedroom is cleaned well and has neutral smell

Furniture is clean and in good condition

Dustbin is available, clean inside & outside

Bed is made with fresh linen and looks clean and crispy

Two pillows per guest is available on the bed

Wardrobe is clean and set up with 10 hangers inside

Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Ineternet speed was very good and worked without any issues

Bedroom curtains and blackouts are available and can easily be operated

Bathroom door is functioning well and lockable inside

Bathroom lights are functioning well

Ventilation is functioning well

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available in the sink

Hand soap is available

Two glasses on the vanity is available to use for tooth brush

Two hand towles and two bath towels were set on the rack/on the bed per bedroom

Garbage bin is available and clean inside & outside

Shower curtain/screen is clean and spotless

Shower gel and Shampoo is available

Hot and cold water available with acceptable pressure

Bathmat set comfortably to use

All the surfaces in the bathroom are spotlessly clean

Bedrom door is functioning well and lockable

Lights are functoning well

Bedroom is cleaned well and has neutral smell

Furniture is clean and in good condition

Dustbin is available, clean inside & outside

Bed is made with fresh linen and looks clean and crispy

Two pillows per guest is available on the bed

Wardrobe is clean and set up with 10 hangers inside

Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Ineternet speed was very good and worked without any issues

Bedroom curtains and blackouts are available and can easily be operated

Bathroom door is functioning well and lockable inside

Bathroom lights are functioning well

Ventilation is functioning well

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available in the sink

Hand soap is available

Two glasses on the vanity is available to use for tooth brush

Two hand towles and two bath towels were set on the rack/on the bed per bedroom

Garbage bin is available and clean inside & outside

Shower curtain/screen is clean and spotless

Shower gel and Shampoo is available

Hot and cold water available with acceptable pressure

Bathmat set comfortably to use

All the surfaces in the bathroom are spotlessly clean

Bedrom door is functioning well and lockable

Lights are functoning well

Bedroom is cleaned well and has neutral smell

Furniture is clean and in good condition

Dustbin is available, clean inside & outside

Bed is made with fresh linen and looks clean and crispy

Two pillows per guest is available on the bed

Wardrobe is clean and set up with 10 hangers inside

Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

Wi-Fi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

Ineternet speed was very good and worked without any issues

Bedroom curtains and blackouts are available and can easily be operated

Bathroom door is functioning well and lockable inside

Bathroom lights are functioning well

Ventilation is functioning well

Toilet flush is functioning well

Toilet bidet is functioning well

Two pieces of toilet roll paper available and set accordingly

Hot and cold water is available in the sink

Hand soap is available

Two glasses on the vanity is available to use for tooth brush

Two hand towles and two bath towels were set on the rack/on the bed per bedroom

Garbage bin is available and clean inside & outside

Shower curtain/screen is clean and spotless

Shower gel and Shampoo is available

Hot and cold water available with acceptable pressure

Bathmat set comfortably to use

All the surfaces in the bathroom are spotlessly clean

I could easily access and submit my Service related requests using Guest Console via link privided me

Receptionist took my Service related request professionally asking questions to determine my needs

My Service requests were accomplished respecting the timeframe I was given

My Unit cleaning was done between 9-18:00 without any further disturbance

All the Tea & Coffee amenities were replenished as per standards

Living room cleaned well respecting my personal items in the room

My bedroom and bathroom were cleaned well and set with fresh linen and towles as per standard

My personal items were organized without causing any disturbance

All my requests in within the operator's scope were accomplished during my stay without any further complication

Did you interact with the 2022 Call Center?

Was the 2022 Call Center responsive to your questions and able to assist you?

Security Officer was available in the building 24/7 and ready to help

Public areas cleaning was maintained well

I have received departure e-mail notification 24 hours prior to my departure

The depature communication e-mail was clear and easy to follow the instruction

I could perform self-check out easily following the instructions I received

Unit key drop box was available to drop my unit keys in

Receptionist was present, uniformed and wearing name tag

Eye contact established and greeting was provided

Receptionist/Bellman assisted me with luggage storage/retrieval

Receptionist looked professional and organized during the check out

Receptionist assisted with check out and bid a warm farewell

I have received check out confirmation e-mail after submitting my unit key

I have received Guest feedback survey to fill in

Rate your Experience from 0-5