Information
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Location/Jack #
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Prepared by
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Certification for
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Management Signature
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Conducted on
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Follows proper procedures for operating the register.
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Follows proper procedures for completing an order.
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Greets the guest and asks for their order.
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Acknowledges the guest with a smile and eye contact within 5 seconds.
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Smart sells
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Repeats the order.
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Collects the payment and hands the receipt and accurate change to the guest.
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Offers condiments or directs guest where they are located.
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Hands out the drink cups and tells the guest their food will be right up.
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Hands or slides the tray of food to the guest.
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If a problem occurred, apologizes to the guest.
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Thanks the guest and invites them back.
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If a problem occurred, apologizes to the guest.
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Invites the guest to return or uses another parting comment if eating in dining room.
