H1 2017 - Operations Best Practice Review

• Store:

• Conducted on

  Date

• Store Manager

• Assistant Store Manager

• Merchandise Department Manager

• Customer Service Manager

• Babies Department Manager

• Seasonal / Additional Department Manager

• Prepared by

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Is the Catalogue Stand maintained with all current promotions displayed? (1)

  Yes

  No

  N/A

• Trolley Bay is maintained and clean, with adequate trolleys available for the day's trade? (2)<br> - no rubbish in or under trolleys & all in working order

  Yes

  No

  N/A

• Is the Refunds Counter clean and housekeeping standards are maintained at the Register Area? (1)<br> - underneath bins, behind signs, low height gondola's etc.<br> - No Backlog of RGD / Reshop

  Yes

  No

  N/A

• Is there evidence the Visitor sign-in log is being used correctly at all time, and inductions are up to date. (1)<br> - check recent sign in activity for compliance<br> - check induction log from 01 Jan (visitor inductions only valid until the end of each year)

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks at the Front End? (5)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (3)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

Loyalty Program

• Did the store achieve 60% conversion to sales or above on the last 'full week' VIP report? (3)

  Yes

  No

  N/A

• Are the Operators talking to every customer about the VIP Club (1) <br> - observe at least three transactions.<br> - are pamphlets given with new cards?

  Yes

  No

  N/A

Front End Associate

• Enter Associate's Name

• Associate can explain as to when or why they would report an incident? (1)<br>* Any sort of Staff Member injury (no matter how small or big)<br>* Any sort of Customer injury (no matter how small or big)<br>* Potential Hazard<br>* Near Miss

  Yes

  No

  N/A

• Associate can explain 3 current items on White Board? (1)

  Yes

  No

  N/A

• Associate can explain three add on opportunities at the register? (1)

  Yes

  No

  N/A

• Associate can explain when they would need to request a pull on their register (1).

  Yes

  No

  N/A

• Associate uniform complies with company policy? (3)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Merchandising For Sales

• Does the front of store show a clear representation of the current ROTO? (4)<br> - Bins<br> - Stacks<br>

  Yes

  No

  N/A

• Insert photo of FOS

  Media

• Feature Wall and Feature Areas are currently setup to plan and full? (3)

  Yes

  No

  N/A

• Insert photo of Feature Wall

  Media

• Is the Race Track clean, clear and clutter free? (2)

  Yes

  No

  N/A

Aisle 1

• Enter aisle location / range

• Check Aisle 1 for Not On Shows (4)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Overstocks stacked correctly and not posing any safety hazards? (1)<br> - Oddments are minimal.

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (4) 1 points deducted for each up to 4 - including clearance tie up.

  Select Zero - All are 100% One Two Three Four or More NA

  • Zero - All are 100%
  • One
  • Two
  • Three
  • Four or More
  • NA

• Is the fullness level adequate in the aisle? (3)

  Yes

  No

  N/A

• Is the Lead in range to the aisle representing current trend / hottest product? (2)

  Yes

  No

  N/A

• Insert photo of audited aisle

  Media

• Aisle 1 Front End Cap is full, priced, relevant and showing value? (2)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Aisle 2

• Enter aisle location / range

• Check Aisle 2 for Not On Shows (4)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Overstocks stacked correctly and not posing any safety hazards? (1)<br> - Oddments are minimal.

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (4) 1 points deducted for each up to 4 - including clearance tie up.

  Select Zero - All are 100% One Two Three Four or More NA

  • Zero - All are 100%
  • One
  • Two
  • Three
  • Four or More
  • NA

• Is the fullness level adequate in the aisle? (3)

  Yes

  No

  N/A

• Is the Lead in range to the aisle representing current trend / hottest product? (2)

  Yes

  No

  N/A

• Insert photo of audited aisle

  Media

• Aisle 2 Front End Cap is full, priced, relevant and showing value? (2)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Aisle 3

• Enter aisle location / range

• Check Aisle 3 for Not On Shows (4)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Overstocks stacked correctly and not posing any safety hazards? (1)<br> - Oddments are minimal.

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (4) 1 points deducted for each up to 4 - including clearance tie up.

  Select Zero - All are 100% One Two Three Four or More NA

  • Zero - All are 100%
  • One
  • Two
  • Three
  • Four or More
  • NA

• Is the fullness level adequate in the aisle? (3)

  Yes

  No

  N/A

• Is the Lead in range to the aisle representing current trend / hottest product? (2)

  Yes

  No

  N/A

• Insert photo of audited aisle

  Media

• Aisle 3 Front End Cap is full, priced, relevant and showing value? (2)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Process

• Is there evidence of a specialist in place to maintain Books / Plush / Costumes? (3)<br> - check condition of aisles for consistent maintenance

  Yes

  No

  N/A

• Is there evidence the Side Cap specialist has been trained correctly? (3)<br> - Check Quality of side caps including pricing and adjacencies.<br> - Check fullness of side caps

  Yes

  No

  N/A

• Is there evidence of the 5 metre rule being actioned consistently on the Salesfloor by both Management and Associate's? (5)

  Yes

  No

  N/A

• No Salesfloor Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (1)

  Yes

  No

  N/A

• No trip hazards or safety risks on the sales shop floor at any stage during audit? (1)<br> - All trip hazards should be removed from shop floor<br> - Identified safety risks removed from harm to customers and staff

  Yes

  No

  N/A

Salesfloor Associate

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (1)

  Yes

  No

  N/A

• Associate can explain the features and benefits of becoming a VIP member? (1)

  Yes

  No

  N/A

• Associate can explain the correct procedure when using their box cutter? (1)<br> - cut away from self<br> - do not have attached to lanyard<br> - modify for left hand use

  Yes

  No

  N/A

• Associate can explain as to when or why they would report an incident? (1)<br>* Any sort of Staff Member injury (no matter how small or big)<br>* Any sort of Customer injury (no matter how small or big)<br>* Potential Hazard<br>* Near Miss

  Yes

  No

  N/A

• Associate can explain the terms and conditions for a lay by setup? (1)<br>

  Yes

  No

  N/A

• Associate can explain the TRU Price Match Policy? (1)

  Yes

  No

  N/A

• Associate uniform complies with company policy? (3)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

BRU Aisle 1

• Enter aisle location / range

• Check Aisle 1 for Not On Shows (4)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (4) 1 points deducted for each up to 4 - including clearance tie up.

  Select Zero - All are 100% One Two Three Four or More NA

  • Zero - All are 100%
  • One
  • Two
  • Three
  • Four or More
  • NA

• Is the fullness level adequate in the aisle? (3)

  Yes

  No

  N/A

• Insert photo of audited aisle

  Media

• BRU Aisle 1 Front End Cap is full, priced, relevant and showing value? (2)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

BRU Aisle 2

• Enter aisle location / range

• Check Aisle 2 for Not On Shows (4)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (4) 1 points deducted for each up to 4 - including clearance tie up.

  Select Zero - All are 100% One Two Three Four or More NA

  • Zero - All are 100%
  • One
  • Two
  • Three
  • Four or More
  • NA

• Is the fullness level adequate in the aisle? (3)

  Yes

  No

  N/A

• Insert photo of audited aisle

  Media

• BRU Aisle 2 Front End Cap is full, priced, relevant and showing value? (2)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Room Settings

• All Samples are Dusted and Polished? (2)

  Yes

  No

  N/A

• All Samples are in "New Build" Condition? (3)<br> - No Major Scratches / Blemishes / Damage.<br> - No Missing Pieces

  Yes

  No

  N/A

• Does each room setting have accessories displayed within it? (2) <br> - Mobile<br> - Manchester Set<br> - Plush<br> - HBA / Caddy

  Yes

  No

  N/A

• No product has special order tickets in pack if pieces are available in store? (2)

  Yes

  No

  N/A

• Evidence of a clear maintenance schedule for overall housekeeping and presentation? (1) <br> - No Excess dust / rubbish under furniture<br> - Walls maintained and clean<br> - Cot presentation

  Yes

  No

  N/A

Process

• Is the Apparel area presented to standard (2)<br> - sized<br> - level 1 and 2 recovery done as minimum<br> - level 3 desirable

  Yes

  No

  N/A

• Is the consumables area free from out of date product and there is evidence that Consumable products nearing expiry date are being marked down for quick sale? (3)<br> - no product on show at full price within 3 weeks of expiry date

  Yes

  No

  N/A

• Are there hand baskets available for customer use in the Consumables aisle? (1)

  Yes

  No

  N/A

• Stock Up Essentials End Cap is full and maintained? (1)

  Yes

  No

  N/A

• Is there evidence of the 5 metre rule being actioned consistently in Babies by both Associate's and Management? (5)

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks in Babies? (5)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (3)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

Evidence of Daily Ticket Maintenance.

• Are you satisfied that ticket tours are occurring each day and as required? <br>If yes, check accuracy of three out of stock / display item ticket packs? (below) <br>5 points lost per incorrect ticket pack - up to 3

  Yes

  No

• Empty Ticket Pack #1

  Media

• Empty Ticket Pack #2

  Media

• Empty Ticket Pack #3

  Media

• Does Empty Ticket Pack #1 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Does Empty Ticket Pack #2 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Does Empty Ticket Pack #3 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Are Stock Comparisons occurring, being actioned and filed? (5)<br> - Check folder last 4 weeks<br> - Check 3 new builds are on show and priced

  Yes

  No

  N/A

Babies Associate

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (1)

  Yes

  No

  N/A

• Associate can explain the three best performing categories in Baby? (2)

  Yes

  No

  N/A

• Associate can explain the special order process? (1)

  Yes

  No

  N/A

• Associate can explain today's sales target for department? (2)

  Yes

  No

  N/A

• Associate can explain the BRU Price Match Policy? (1)

  Yes

  No

  N/A

• Associate uniform complies with company policy? (3)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are the bike racks full, clean and maintained? (2)<br> - if sold, are the bikes pulled ready for assembly

  Yes

  No

  N/A

• Display Powered Vehicles and Ride-On's samples are clean, accessible and POP Ticket Packs are uniform throughout department? (1)<br> - 1 incorrect = 0 points

  Yes

  No

  N/A

• Housekeeping standards in Enviro/Outdoor are at an acceptable level? (1)<br> - no rubbish<br> - no damaged stock<br> - no buildup of mess<br> - evidence of sweeping and dusting occurring

  Yes

  No

  N/A

• Display Enviro/Outdoor samples are clean, accessible and POP Ticket Packs are uniform throughout department? (1)<br> - 1 incorrect = 0 points

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks in Ticket? (5)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (3)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

Evidence of Daily Ticket Maintenance.

• Are you satisfied that ticket tours are occurring each day and as required? <br>If yes, check accuracy of three out of stock / display item ticket packs? (below) <br>5 points lost per incorrect ticket pack - up to 3

  Yes

  No

• Empty Ticket Pack #1

  Media

• Empty Ticket Pack #2

  Media

• Empty Ticket Pack #3

  Media

• Does Empty Ticket Pack #1 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Does Empty Ticket Pack #2 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Does Empty Ticket Pack #3 have stock available to purchase? (ticket pack is incorrect) (5)

  No

  Yes

  N/A

• Is there evidence that Management are following-up checklists daily? (3)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

• No product has special order tickets in pack if pieces are available in store? (2)

  Yes

  No

  N/A

Ticket Associate

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (1)

  Yes

  No

  N/A

• Associate can explain the special order process? (1)

  Yes

  No

  N/A

• Associate can explain today's sales target for department? (2)

  Yes

  No

  N/A

• Associate can explain the TRU Price Match Policy? (1)

  Yes

  No

  N/A

• Associate uniform complies with company policy? (3)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Is the external Loading Dock area free of bales, rubbish and damaged trolleys/fixtures etc.? (1)

  Yes

  No

  N/A

• Is there a splitting area in place with evidence that stock is being split correctly into categories? (3)

  Yes

  No

  N/A

• Is there evidence that manifests are being correctly used and highlighted items have been identified? (2)

  Yes

  No

  N/A

• All Multi box Items have all boxes accounted for? (1)<br> - any boxes missing are supported by email to IC / LP

  Yes

  No

  N/A

• Ticket Items with multiple pieces per carton have clearly been labelled with qty using black texta. (1)<br>- Check Car Seats, Umbrella strollers, playpens, Junior trampolines,

  Yes

  No

  N/A

• All Car seat boxes clearly labelled with the skn using black texta? (1) <br> - allowance of up to 2 missing

  Yes

  No

  N/A

• All Stroller boxes clearly labelled with the skn using black texta? (1)<br> - allowance of up to 2 missing

  Yes

  No

  N/A

• Are all relevant items racked away correctly with arrows up? (1 point each)

• Cots / Wooden Furniture?

  Yes

  No

  N/A

• Gym Sets / Outdoor Product?

  Yes

  No

  N/A

• Lay By Racking?

  Yes

  No

  N/A

• Has safety been prioritised when storing product in the racking / storerooms? (1)<br>E.G.<br> - No two person lift items unnecessarily stored on the top level of racking<br> - Items are stacked safely with no risk of falling.

  Yes

  No

  N/A

• Is there evidence that the store is taking appropriate measures to source parts for or sell at a reduced price products that are missing parts? (1)<br> - Check storeroom for boxes open or missing pieces and check follow-up<br>

  Yes

  No

  N/A

• No Storeroom Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (1)

  Yes

  No

  N/A

• No trip hazards or safety risks in the storeroom at any stage during audit? (1)<br> - All trip hazards should be removed from shop floor<br> - Identified safety risks removed from harm to customers and staff<br> - e.g. Strapping from Trampolines, loose sand, etc...

  Yes

  No

  N/A

• Is there evidence Self Service tickets have been printed for all received ticket lines on the same day as receiving? (5)<br> - check ticket manifest log<br> - check ticket qty of received item

  Yes

  No

  N/A

• Are Stock Comparisons occurring, Being actioned and filed? (5)<br> - Check folder last 4 weeks<br> - Check 3 new builds are on show and priced

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Break Room

• All appliances clean and in working order? (1)<br> - Check Microwave<br> - Check Fridge

  Yes

  No

  N/A

• Tea and Coffee making facilities and supplies are available for staff? (1)<br> - including fresh, in-date Milk.

  Yes

  No

  N/A

• Most current Operations, Store Planning and LP Bulletins are made available in the break room? (2)

  Yes

  No

  N/A

• Whiteboard information is current and relevant? (2)

  Yes

  No

  N/A

• Is next week's roster posted in the Breakroom ? (2)<br> - check dates printed

  Yes

  No

  N/A

Amenities

• Is the Cleaner's Room kept locked at all times? (1)

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Female Toilet? (1)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Male Toilet? (1)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Disabled Toilet? (1)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Parent's Room? (1)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Lighting is adequate in all bathrooms and cleaners room? (1)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are Layby's being reconciled monthly as per sent reports? (4)<br>- Check folder for compliance - comments included

  Yes

  No

  N/A

• Are cancelled layby's being pulled and re-shopped as required? (3)<br>- Check 3 lay by's from last cancelled report, One incorrect = No points.

  Yes

  No

  N/A

• Have all Layby's correctly being racked and organised by last digit of lay by number as per instruction manual? (1)<br>- not alphabetical<br>- not pick up date

  Yes

  No

  N/A

• Is the Layby area neat and organised and setup for maximum space and efficiency? (1)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Staging area is controlled and organised? (1)

  Yes

  No

  N/A

• Are there an adequate amount of supplies available? (three week's worth minimum) (1)<br> - including, boxes, satchels, tape, packing slips.

  Yes

  No

  N/A

• Check One order for accuracy of contents versus invoice. (2)

  Yes

  No

  N/A

• Are the SFS audits up to date for the last two weeks? (1)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Has the LP Checklist been completed for the previous week? (1)<br> - No follow-up email from Omar to store

  Yes

  No

  N/A

• Is the most recent pilferage amount displayed in the breakroom? (1)

  Yes

  No

  N/A

• Has there been an LP meeting in the last four weeks? (1)<br> - minutes to be posted on the LP board in break room.

  Yes

  No

  N/A

• Is the Loss Prevention Committee up to date on the LP board? (1)

  Yes

  No

  N/A

• Tile Time is being conducted hourly (as a minimum) throughout duration of audit? (1)<br>1 missed Tile Time = 0 points

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are SOP Sign Offs completed for the previous month as per the Safety Activities Schedule? (1)

  Yes

  No

  N/A

• Have SFG meeting and inspections being completed for the previous month? (1)

  Yes

  No

  N/A

• Are there at least two first aid kits full and maintained within the store? (1)<br> - All items are within date<br> - Single use Ice-Packs not reused.<br> - Front of store and back of store.

  Yes

  No

  N/A

• Are SFG Members, Fire Wardens and First Aid Officers up to date on the evacuation plan? (1)

  Yes

  No

  N/A

• Is the Fire evacuation plan clearly within view? (1)

  Yes

  No

  N/A

• No unattended ladders are on the shop floor at any stage during the audit during trade? (2)<br>1 ladder = 0 points

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Manager's Office & Count Room

• Is the Manager's Office clean, tidy and free of clutter? (3)<br> - Including windows being free from hold slips, claim checks, notes etc.

  Yes

  No

  N/A

• Emergency contact numbers and procedures are available in the Office? (1)<br> - IT out of hours contact and procedure on display<br> - Sodexo emergency number and procedure on display<br> - Emergency Services<br> - Centre Security

  Yes

  No

  N/A

• Are there separate 'Opening & Closing' checklists in place with 2 employee signatures for both Opening and closing of store? (3)

  Yes

  No

  N/A

• Is there evidence that Managers are using the diary? (1)<br> - check points are been acknowledged and actioned

  Yes

  No

  N/A

• Is there evidence of the daily morning meeting occurring and a daily 'Allocation Sheet' in place displaying staff lunch breaks? (5)

  Yes

  No

  N/A

• Are full store walks being actioned weekly by the Store Manager / Assistant Manager on a Tuesday? (5)<br> - 1 book for entire store<br> - Book must be produced and evidence that last 4 weeks critiques have been completed<br> - Department Manager's must be included in their department's walk

  Yes

  No

  N/A

• Has the sales target board been filled out for the day? (2)

  Yes

  No

  N/A

• Has the store conducted a roto check on the morning of or night prior to launch and identified issues have been rectified? (5)<br>(tick and flick)

  Yes

  No

  N/A

• Have the weekly Price Changes been actioned for current week? (4)<br> - check 3 skns from each department<br> - check for management audit

  Yes

  No

  N/A

• Is there a specific Side Cap specialist rostered on current week? (2)<br> - Must be highlighted in Scheduling Employees<br> - Shifts must occur outside of trade or peak period hours.

  Yes

  No

  N/A

• Is there an adequate number of Nightfills rostered per week? (5)<br> - minimum 3 hour duration, commencement after trade.<br> - A stores - minimum of 2<br> - B/C stores - minimum of 1<br>

  Yes

  No

  N/A

• Is there evidence that the Management Meeting is being completed weekly? (5)<br> - Meeting Minutes being kept and tasks delegated with completion dates?<br> - Check previous 3 weeks

  Yes

  No

  N/A

• Is there evidence that the store has conducted the most recent 'Best Practice Review' self audit? (5)<br> - action plan must be completed

  Yes

  No

  N/A

• Please select Manager Position

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Enter Manager's Name

• Manager can explain detail about their local competitors? (1)

  Yes

  No

  N/A

• Manager can explain the top Two worst shrink categories for their store? (1)

  Yes

  No

  N/A

• Manager can explain the top 10 Non Negotiable's? (3)

  Yes

  No

  N/A

• Manager can talk to the top Two and bottom Two performing categories for their store? (2)<br> - YTD

  Yes

  No

  N/A

• Manager can explain their involvement in the weekly management meeting? (2)

  Yes

  No

  N/A

• Manager can explain today's' sales budget? (2)

  Yes

  No

  N/A

• Manager can explain Two key items from this year's strategy? (2)

  Yes

  No

  N/A

• Auditors Signature

  Sign

• Manager's Signature

  Sign