Harris + Hoole Mystery Shop

At first impression, did this location appear to be clean and tidy?

Were all products labelled correctly?

Did the food and chiller displays look well presented and appealing?

On entering the location, did the team member make you feel welcome?

What was the food related question you asked?

How would you rate the team members response to your food related question?

After placing your order, did the team member offer any additional items?

Were you issued a table number for your hot food at the till?

Did the team member ask if you had the app at the till point?

After ordering your drink, were you directed to and asked to wait at the coffee collection point?

Was latte art applied to your drink in front of you or the brew time explained for your tea at the collection point?

When collecting your drink at the collection point, did the barista greet you and use your name?

How long did it take from joining the queue to receiving your drink at the collection point?

What was the coffee related question you asked?

How would you rate the team members response to your coffee related question?

Were there 2 jugs of water available at the sugar station?

Did the sugar station look clear, clean and stocked?

Did you receive your food order within 5 minutes of paying?

How long did it take for tables that required cleaning to be cleaned and wiped (and swept if appropriate)?

Was the community calendar up to date for the corresponding month with a minimum of 4 local events advertised?

Were the toilets clean, well stocked and well maintained?

Did all team members meet the following standards: well presented, wearing clean and pressed aprons and dressed appropriately?

On a scale of 0-5, where 0 is poor and 5 is brilliant, please rate the service you received today from the team.