Harvest Service Audit 2016

• Harvest Service Audit

• Conducted on

  Date

• Prepared by

Greeter

• Enter Host Name

• If busy, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Warm, Welcome/Greeting Provided

  Yes

  No

  N/A

• Good Posture, Smile, Eye Contact, and Attentive Listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and Professional, wearing the proper uniform and name tag

  Yes

  No

  N/A

• The Host escorted the guest to a table and followed proper seating procedures. The Host must:<br>- Escort the guest to the table at a comfortable pace<br>- Confirm that the table is to the guest's satisfaction<br>- Explain the menu and buffet options

  Yes

  No

  N/A

• Guest Name used during the experience, when known

  Yes

  No

  N/A

• Recognized Elite Member Status, when known

  Yes

  No

  N/A

• Further assistance was offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

Server

• Enter Host Name

• Warm welcome/greeting provided

  Yes

  No

  N/A

• The Host greeted the guest with coffee service within one minute of seating

  Yes

  No

  N/A

• Good Posture, Smile, Eye Contact, and Attentive Listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and Professional, wearing the proper uniform and name tag

  Yes

  No

  N/A

• The Host offered to take a beverage order. The Host must:<br>- Leave the coffee pot on the table with the guest, if applicable<br>- Offer and pour coffee as appropriate<br>- Suggest beverage alternatives

  Yes

  No

  N/A

• Hot Tea service included a selection of teas, pot of hot water, offer of condiments

  Yes

  No

  N/A

• The Host was efficient, yet unhurried and sensitive to the manner of the guest

  Yes

  No

  N/A

• Service at the table during breakfast meets standard. The Host must:<br>- Offer/suggest refills<br>- Remove empty plates, service ware, debris

  Yes

  No

  N/A

• A la carte items must be delivered within 15 minutes of ordering

  Yes

  No

  N/A

• Drip/brewed coffee "to-go" cup is offered during the interaction

  Yes

  No

  N/A

• The Host created a personal connection

  Yes

  No

  N/A

• If so, what did the Host do?

• The Host responds to cues

  Yes

  No

  N/A

• If so, what did the Host do?

• Guest Name used during the experience, when known

  Yes

  No

  N/A

• Recognized Elite Member Status

  Yes

  No

  N/A

• Further assistance was offered to the guest

  Yes

  No

  N/A

• The check was accurate when presented to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• A F&B/Culinary Leader was present during the experience

  Yes

  No

  N/A

• Dining area cleanliness meets standard

  Yes

  No

  N/A

• Overall Notes:

• Leader Signature

  Sign

• Greeter Signature

  Sign

• Server Signature

  Sign