Title Page
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Document Number
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Branch Name
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Conducted on
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Prepared by
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Location
Branch Related
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Branch Type
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Is Signage clean & working properly?
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Select the non-displayed Certificates, Licenses & Marketing Collaterals
- Trade License
- CB License
- Quality Policy
- ISO Certificate
- Tent Cards
- Sandwich Boards
- Contact Sticker
- All are Updated & Displayed
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Total Number of branch staffs?
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Number of staffs present in the branch during visit?
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Non displayed items on the notice board
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Please specify the other non displayed document
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Rate Board Updated according to the market requirements?
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No. of CIR raised after the last visit?
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CIRs Signed & Verified?
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Total no of Short & Excess for the current month?
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Number of Cash Excess Reported
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Staff details & reasoning
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Number of Cash Shortages Reported
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Staff details & reasoning
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No. of ISTRs Reported?
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Select the non-updated Registers and Filings
- All Updated
- Budget Book
- DCFC
- Registers
- Reconciliation Reports
- Customer Feedback forms
- Transaction Receipts
- Customer Registrations
- Amendments & Cancellations
- Payment & Receipt Vouchers
- Others
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Kindly Specify
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When was the last document dispatched to GWC?
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Till which date documents included in the last dispatch?
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Physical cash randomly checked and verified?
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Cashier Details & Reasoning
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CCTV footage randomly checked and verified??
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Detailed reasoning
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Monthly Meeting Conducted and Minutes filed
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Number of Corporate Customers onboarded?
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No. of customer complaints as status "Open/In Progress"
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The number of dormant customers contacted?
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Number of customers activated?
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No. of customer complaints which is pending for more than 30 days
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Transaction Details & Reasoning
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Which are the performing corridors?
- India
- Pakistan
- Philippines
- Egypt
- Africa
- Bangladesh
- Nepal
- Sri Lanka
- Indonesia
- Other Arab
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Which are the de growing corridors?
- India
- Pakistan
- Philippines
- Egypt
- Africa
- Bangladesh
- Nepal
- Sri Lanka
- Indonesia
- Other Arab
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Reason for the degrowth?
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Actions/ initiatives taken to improve the degrowing corridors?
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Marketing intelligence and other branch initiatives if any
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Any suggestions for improvement / Any points to be corrected ?
Staff Related
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Staffs groomed properly?
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Detailed Reasoning
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Staffs are aware about the individual and branch targets?
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Detailed Reasoning
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Staffs are aware of the ongoing promotions?
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Detailed Reasoning
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Staffs are aware about the profitable products to the different corridors?
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Detailed Reasoning
Issue Reporting
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ADMIN
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Identified issues
- Trade Licence Expired
- Tenancy Expired
- CB UAE Licence Expired
- Mulkiya Expired
- Accommodation Issues
- Security Guard Related
- Others
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Action Created on Last Visit?
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IT
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Identified issues
- System Hardware
- Printer
- Rate Board
- Network Related
- Gold Card Machine
- ID Scanners
- Avaya & Telephone
- Sim & Mobile
- Offline Setup & Devices
- AD & Other User IDs
- Access Control
- Email & Security
- Others If Any
- Replacement of PCs
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Action Created on Last Visit?
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MEDIA & MARKETING
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Identified issues
- Wall Papers
- Sandwich Posters & Panels
- Marketing Collaterals
- Gifts & Vouchers
- Business Hours Stickers
- Other Related Stickers
- Collection of old collaterals
- Promotion Related Branding
- Branding
- Others if any
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Action Created on Last Visit?
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PROJECTS
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Identified issues
- Counting Machine
- Maintenance
- Air Condition
- Drawers & Cupboards
- Carpet & Tiles
- Chairs
- CCTV & Security System
- Signboard
- Shutter & Grills
- Fire Extinguisher
- Lights & Other Electric items
- Others if any
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Action Created on Last Visit?
Acknowledgment
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Designation of the in-charge
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Name & Signature of the in-charge
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I here by confirm that, I have visited the branch physically and found the above observations
