Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Team member name
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Greeted guest immediately? (if guest was asked to wait, was the guest greeted within 10 seconds)
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Asked guest’s name
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Asked if they needed any dipping sauces, ketchup, mustard, or mayo? (jelly or honey for breakfast)
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If car has 3 or more drinks, were they asked for a drink carrier?
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Repeated order back to the guest?
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Total relayed to guest?
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Guest sent to cash person.
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Did the team member suggestively sell if appropriate?
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Fond Farewell — “Have a great day!”
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Pulled cars up politely
