HGW FOH Demo Assessment

• Trainee Name & Position

• FOH Demo Assessment

• Training Location

• Conducted on

  Date

• Prepared by

• Location
  Address

• Completed All Modules

  Yes

  No

  N/A

Tests Completed

• FOH Menu Test

• Score:

• Host Test

• Score:

• Togo Test

• Score:

• Server Test

• Score:

• Bar Test

• Score:

• New Beverage Bartender Test

• Score:

• Responsible Service of Alcohol

• Score:

• Setup and properly stock the host stand

  Yes

  No

  N/A

• Follows the floor plan and updates appropriately

  Yes

  No

  N/A

• Complete a restroom check

  Yes

  No

  N/A

• Uses a "Hurricane" greet

  Yes

  No

  N/A

• Walks and talks with guests

  Yes

  No

  N/A

• Knowledgeable of current promotions and parameters (i.e. happy hour, kids eat free, etc.)

  Yes

  No

  N/A

• Quotes a good wait

  Yes

  No

  N/A

• Appropriately packages food items

  Yes

  No

  N/A

• Asks correct questions when taking an order

  Yes

  No

  N/A

• Properly quotes completion times

  Yes

  No

  N/A

• Proficient at using ATO software

  Yes

  No

  N/A

• Able to open as a server

  Yes

  No

  N/A

• Performs ongoing sidework

  Yes

  No

  N/A

• Displays "Always" and "Nevers"

  Yes

  No

  N/A

• Displays the appropriate steps of service

  Yes

  No

  N/A

• Suggestively sells

  Yes

  No

  N/A

• Talks intelligently about flavors

  Yes

  No

  N/A

• Able to open as a bartender

  Yes

  No

  N/A

• Pours a spec wine

  Yes

  No

  N/A

• Pours a spec beer

  Yes

  No

  N/A

• Pours a spec mixed drink

  Yes

  No

  N/A

• Cards according to RAS

  Yes

  No

  N/A

• Sells food to bar guests

  Yes

  No

  N/A

• Talks intelligently about the flip flop menu

  Yes

  No

  N/A

• All guests have checks in front of them

  Yes

  No

  N/A

• Clock in & out

• Start a new table

• Locate an open table

• Send appetizers first

• Utilize the reorder key

• Split an item between two guests or checks

• Change a table number

• Split into multiple checks

• Close one guest check and leave the others open

• Close a check with multiple forms of payment

• Take payment via gift card

• Sauce ringing - using proper sizes

• Reward/loyalty card

• Uses non screen flow required modifiers

• Displays 360 style management

  Yes

  No

  N/A

• Ensures steps of service are happening

  Yes

  No

  N/A

• Provides constant dialogue and feedback to staff

  Yes

  No

  N/A

• Can give examples of contests to run

  Yes

  No

  N/A

• Delivers an informative and energetic shift meeting

  Yes

  No

  N/A

• Able to identify theft methods at the bar

  Yes

  No

  N/A

Table Touches

• Demonstrates confidence approaching tables and guests

  Yes

  No

  N/A

• Knows which tables to approach and when

  Yes

  No

  N/A

• Appropriately handles recooks, replates, wrong orders, etc.

  Yes

  No

  N/A

• Able to read guests behavior and non verbal cues

  Yes

  No

  N/A