HGW Manager Assessment

• Trainee Name & Position

• Management Assessement

• Training Location

• Conducted on

  Date

• Prepared by

• Location
  Address

• Completed all modules

  Yes

  No

  N/A

Tests Completed

• People Management

• Score:

• Pre Shift Meetings

• Score:

• Running the Shift

• Score:

• Steps of Service

• Score:

• Managing the Shift

• Score:

• Cost Management

• Score:

• Inventory, Ordering & Receiving

• Score:

• Menu Knowledge Cumulative

• Score:

Workshops Attended

• Marketing

• Employer / Employee Relations

• Bar Profitability

• Human Resources

• P & L Workshop

Opening & Closing Walkthroughs

• Has timeline awareness with the checklist

  Yes

  No

  N/A

• What are the safety and security measures in the restaurant?

  Yes

  No

  N/A

• How do you setup cash drawers?

  Yes

  No

  N/A

Digital Log Book or Red Book

• When do you check the management communications?

  Yes

  No

  N/A

• What is recorded in the log book?

  Yes

  No

  N/A

Daily Sales Report

• What is the DSR?

  Yes

  No

  N/A

• Where do you find the DSR?

  Yes

  No

  N/A

• What do you do with the information from the DSR?

  Yes

  No

  N/A

InMoment

• What is CSI?

  Yes

  No

  N/A

• How can you use InMoment results?

  Yes

  No

  N/A

• Whose responsibility is it to respond to alerts?

  Yes

  No

  N/A

Labor Admin

• How do you locate the staff roster and know par levels for the shift?

  Yes

  No

  N/A

• Have you entered a schedule into Hot Schedules?

  Yes

  No

  N/A

Other

• How/Where do you enter invoices?

  Yes

  No

  N/A

• What paperwork is required at the end of the day?

  Yes

  No

  N/A

• How do you write a floor plan? What do you take into consideration?

  Yes

  No

  N/A

• How do you handle call outs or labor shortages?

  Yes

  No

  N/A

• What information needs to be communicated during shift meeting?

  Yes

  No

  N/A

• Give examples of contest to run and the reasons for them.

  Yes

  No

  N/A

• Describe the uniform standards and guidelines?

  Yes

  No

  N/A

Hiring a New Employee

• How do you use a pattern interview?

  Yes

  No

  N/A

• What paperwork is required when hiring an employee

  Yes

  No

  N/A

• What goes into a personnel file?

  Yes

  No

  N/A

• How do you enter a new employee into Zamination?

  Yes

  No

  N/A

New Employee Training

• What documents/websites support training (i.e. Zamination, Wiki, Training Cards)

  Yes

  No

  N/A

• What is the importance of Certified Trainers? How are they certified?

  Yes

  No

  N/A

Employee Feedback

• What is an example of an employee recognition method?

  Yes

  No

  N/A

• Give an example of the escalating discipline process.

  Yes

  No

  N/A

• What are the 4 non negotiable clip boards?

  Yes

  No

  N/A

Line Checks

• Why are line checks important?

  Yes

  No

  N/A

• When should line checks be done?

  Yes

  No

  N/A

• What are the corrective measures and procedures?

  Yes

  No

  N/A

Waste Log

• When do you fill out the waste log?

  Yes

  No

  N/A

• What is the importance of a waste log?

  Yes

  No

  N/A

• What can you do with the information from the waste log?

  Yes

  No

  N/A

Wing Counts

• What are the critical dates for wings?

  Yes

  No

  N/A

• What are wing defects?

  Yes

  No

  N/A

• When do you reject a case?

  Yes

  No

  N/A

Prep List

• How do you establish par levels? When do you adjust?

  Yes

  No

  N/A

• When writing a prep list, what factors need to be considered?

  Yes

  No

  N/A

• What are the most expensive and wasted prep items?

  Yes

  No

  N/A

Inventory

• When should inventories be completed?

  Yes

  No

  N/A

• What do you do with the inventory findings?

  Yes

  No

  N/A

• What tools, documents and programs are needed to do an inventory

  Yes

  No

  N/A

Ordering

• What are the case pricing and ordering guidelines?

  Yes

  No

  N/A

• What do you do when Sysco subs a product?

  Yes

  No

  N/A

• What do you do if a product is unavailable?

  Yes

  No

  N/A

• When do orders need to be placed?

  Yes

  No

  N/A

Receiving

• How do you handle rejecting a product?

  Yes

  No

  N/A

• What are the advised guidelines for receiving time?

  Yes

  No

  N/A

• How do you perform spot checks while receiving?

  Yes

  No

  N/A

Oil

• When do you dump oil?

  Yes

  No

  N/A

• How do you manage oil usage?

  Yes

  No

  N/A

• What information is found on RTI-TOM website?

  Yes

  No

  N/A

Labor

• Have you written a schedule?

  Yes

  No

  N/A

• What is the importance of cross training? How can this help labor cost?

  Yes

  No

  N/A

• When and how do you cut labor? What adjustments need to be made in the FOH and BOH?

  Yes

  No

  N/A

• How can you use estimated prep times to manage labor?

  Yes

  No

  N/A

Dining Room Terminal

• Difference between a comp and a void

• Difference between a comp and a promo

• Running a sales and labor report

• Running a p-mix

• 86ing an item in the computer

• Running an hourly flash report

• Adjust time/clock in status

• Transfer a check to another server

• Reopen a closed check

• Apply a discount to a check

• Enter paid ins and paid outs

• Gift Cards / Loyalty Cards

• Run an open table report

Back Office Computer

• Adding a new team member to the system

• Refund a credit card or adjust amount

• Locate a specific check

• Run EOD reports