Hickory's MIT Middle Certification

Does the Manager have access to ProNett / Fourth / CCTV / Flow / RiskProof / E-Mails / ATS and Personal Hickorys E-Mail address if AM or above?

Does the MIT have their hamburger stand?

Do they know the Fire Assembly Point?

Do they know where the Gas/Water/Electricity cut off points are?

Were they on the floor 5 minutes before their shift started?

Are they in correct uniform?

DO THEY KNOW THE ALLERGY PROCEDURE?

Have they completed a management huddle to company standard?

Have they completed a team huddle to the company standard?

Have they used their team sheet to create a 'plan of action'?

HAVE THEY COMPLETED OR CHECKED 'THE WALK OF FIVE' CHECKLIST ON RISKPROOF?

Does the manager actively correct uniform issues and resolve them throughout the shift?

HAVE THEY COMPLETED A MINIMUM OF THREE SOUTHERN HOSPITALITIES?

Does the manager check in on team through the use of coaching and 3,2,1 Manager Theory?

Has the MOD led an incentive to drive the team to achieve a metric to push ASPH / Standards in the Restaurant / SHP?

Does the Manager actively 'touch' tables?

Does the Manager have 'presence' on the floor?

Do they know all of the team by name in the building?

Does the manager show 'pace' on the floor?

Does the manager have strong section awareness at ALL times?

Does the manager delegate effectively when they need to?

Does the manager show a good control of Duck Theory while on shift?

DOES THE MANAGER GET A MINIMUM OF 15 NAMES FROM THE GUESTS IN THE BUILDING?

Does the manager perform a walk around upon starting the shift and give feedback to the opening manager?

DOES THE MANAGER DO CONTINUAL '20 MINUTE MANAGER' CHECKS THROUGHOUT THE EVENING?

Did the manager know the finances for the day and week so far?

Does the manager get updates from other managers on the shift continually and give them feedback on their section?

Is the manager aware of all 85's/86's in the restaurant and have they communicated this to the team and managers on shift?

Does the manager use Internal Radar to check the building proactively?

Is LITMUS correct on the shift at all times?

Does the manager know how to discount correctly?

Does the manager actively perform a figure of 8 on shift regularly?

Was the perimeter clean throughout the shift and did the manager monitor this regularly?

Does the manager run breaks and communicate this to all other managers on shift?

Is the Fro-Co Station clean and stocked up continually through out the shift?

Does the manager ensure there is a movie playing continually throughout the shift?

Does the manager use RiskProof to report allergies, complaints and history of the day?

Does the manager give a strong handover when leaving the floor?