HNF Store Visit Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Overall Store Impression

• Is the store up to a Harvey Norman Flooring standard?

  Yes

  No

  N/A

• Is overall store appearance clean and tidy?

  Yes

  No

  N/A

• Are counters and tables free from mess and clutters?

  Yes

  No

  N/A

Store Layout

• Are the main product categories well positioned within the store?

  Yes

  No

  N/A

• Is the product layout aligned the consumer shopping habits?

  Yes

  No

  N/A

• Is the product layout compliant with retail consumer safety laws?

  Safe

  At Risk

  N/A

Carpets

• Are brand partners' light boxes in the right conditions?

  Yes

  No

  N/A

• Are Mohawk Carpet stands properly presented?

  Yes

  No

  N/A

• Are ST-19 stands properly laid out in the carpet area?

  Yes

  No

  N/A

• Are all carpet ranges adequately price and labelled?

  Yes

  No

  N/A

• Are drapes in carpet ranges properly represented?

  Yes

  No

  N/A

• Are the carpet ranges only from preferred suppliers present in the shop floor?

  Yes

  No

  N/A

Hard Floors

• Do the timber stands present any safety hazard?

  Safe

  At Risk

  N/A

• Do the number of timber stands adequately represent the current ranges?

  Yes

  No

  N/A

• Are the timber stands area well- lighted?

  Yes

  No

  N/A

• Are the timber stands displays properly merchandised?

  Yes

  No

  N/A

• Are the timber stand displays well maintained and dust-free?

  Yes

  No

  N/A

• Are bulk stocks under the timber stands properly stacked and filled?

  Yes

  No

  N/A

Rugs and Runners

• Do the rug racks adequately represent the current ranges?

  Yes

  No

  N/A

• Are the rugs area properly illuminated?

  Yes

  No

  N/A

• Are all arms in the rug racks filled with rugs?

  Yes

  No

  N/A

• Are all rugs adequately labelled and ticketed with the right price?

  Yes

  No

  N/A

• Are rug plinths properly located, stacked, labelled and merchandised?

  Yes

  No

  N/A

• Are runners located in the appropriate position in the store?

  Yes

  No

  N/A

Sheet Vinyl

• Are the preferred suppliers only represented in sheet vinyl stands

  Yes

  No

  N/A

• Are all sheet vinyl products adequately labelled and correctly priced?

  Yes

  No

  N/A

Marketing and Promotional Materials

Promotional Videos

• Are all product videos current and shown?

  Yes

  No

  N/A

• Are relevant videos being shown with adjacent product displays?

  Yes

  No

  N/A

Banners, Catalogues and Posters

• Are BCNA information and materials presented in the appropriate condition?

  Yes

  No

  N/A

• Are promotional campaigns like product catalogues, sale events and IF promotions up to date?

  Yes

  No

  N/A

• Are promotional materials situated in products that they represent?

  Yes

  No

  N/A

Warehouse

• Does the store have a warehouse?

  Yes

  No

  N/A

• Does the warehouse comply to all OH&S regulations?

  Safe

  At Risk

  N/A

• Does the warehouse have an appropriate inventory level?

  Yes

  No

  N/A

Store Retail Operations

Pre Sale

• Are Customer Lead Sheets on record?

  Yes

  No

  N/A

• Are Measure Books on record?

  Yes

  No

  N/A

• Is there a system to manage quotations? Follow-up process?

  Yes

  No

  N/A

Post Sale

• Is there a system to replenish floor stocks?

  Yes

  No

  N/A

• Are installation and delivery schedules on record?

  Yes

  No

  N/A

• Is there an effective customer payment process?

  Yes

  No

  N/A

• Is there a system to manage undelivered and pending sales?

  Yes

  No

  N/A

Store Administration and Management

• Is there an effective system in receiving, recording and booking out of products?

  Yes

  No

  N/A

• Are customer service records on file?

  Yes

  No

  N/A

• Are time sheets and store rosters in place?

  Yes

  No

  N/A

• Is there a system to manage unpaid accounts and bad debts?

  Yes

  No

  N/A