Holiday Inn Resort Dead Sea - MOD Report

• Conducted on

  Date

• Prepared by

• Summary

Guest 1

• Guest Name

• Room Number

• Feedback

Guest 2

• Guest Name

• Room Number

• Feedback

Guest 3

• Guest Name

  Yes

  No

  N/A

• Room Number

  Yes

  No

  N/A

• Feedback

  Yes

  No

  N/A

Main Gate

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Lightings are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Parking and Drop Off Area

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Branded music is on

  Yes

  No

  N/A

• A Colleague is visible and prepared to assist the guests

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Front Desk

• Timing

  Date

• Reception area is clean and well maintained

  Yes

  No

  N/A

• A colleague is present and ready to assist guests

  Yes

  No

  N/A

• Colleagues are well groomed and prepared to offer assistance

  Yes

  No

  N/A

• Colleagues are aware about the hotel services and facilities

  Yes

  No

  N/A

• Front Desk area is free from clutter

  Yes

  No

  N/A

Lobby Area

• Timing

  Date

• Lobby is clean and well maintained

  Yes

  No

  N/A

• Branded music is on and set at an appropriate level

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Scent air is on

  Yes

  No

  N/A

• Concierge team is well groomed and aware about the hotel services and facilities

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Major issue to be reported

• Please clearly describe in the note field.

Main Gate

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Lightings are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Parking and Drop Off Area

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Branded music is on

  Yes

  No

  N/A

• A Colleague is visible and prepared to assist the guests

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Front Desk

• Timing

  Date

• Reception area is clean and well maintained

  Yes

  No

  N/A

• A colleague is present and ready to assist guests

  Yes

  No

  N/A

• Colleagues are well groomed and prepared to offer assistance

  Yes

  No

  N/A

• Colleagues are aware about the hotel services and facilities

  Yes

  No

  N/A

• Front Desk area is free from clutter

  Yes

  No

  N/A

Lobby Area

• Timing

  Date

• Lobby is clean and well maintained

  Yes

  No

  N/A

• Branded music is on and set at an appropriate level

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Scent air is on

  Yes

  No

  N/A

• Concierge team is well groomed and aware about the hotel services and facilities

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Major issue to be reported

• Please clearly describe in the note field.

• Room Number:

• Timing

  Date

Entrance

• Door Frame

  Yes

  No

  N/A

• Handel

  Yes

  No

  N/A

• Evacuation Map

  Yes

  No

  N/A

• Floors , Ceiling and Walls

  Yes

  No

  N/A

Wardrobe

• Clean and well mantained

  Yes

  No

  N/A

• 6 Hangers are provided

  Yes

  No

  N/A

• Launrdy bags are provided

  Yes

  No

  N/A

• Laundry list is provided

  Yes

  No

  N/A

• Safe box is clean and well maintained

  Yes

  No

  N/A

Bathroom

• Door, walls, ceiling and floor

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Bulk amenities

  Yes

  No

  N/A

• Sink Area

  Yes

  No

  N/A

• Mirrior

  Yes

  No

  N/A

• Hair dryer

  Yes

  No

  N/A

• Rubbish bin

  Yes

  No

  N/A

• Toilet area

  Yes

  No

  N/A

• Bathtub area

  Yes

  No

  N/A

• Towels

  Yes

  No

  N/A

Guest Room

• Bedding (Bed sheet, pillows and Duvet cover ).

  Yes

  No

  N/A

• TV and remote

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Mirror and Artwork

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Floor, walls and ceiling

  Yes

  No

  N/A

• Carpet

  Yes

  No

  N/A

Working zone

• Desk

  Yes

  No

  N/A

• Seating

  Yes

  No

  N/A

• QR Codes

  Yes

  No

  N/A

Balcony

• Curtains are clean

  Yes

  No

  N/A

• Safety sticker is availabe

  Yes

  No

  N/A

• Door lock is working

  Yes

  No

  N/A

• Walls, floor and ceiling

  Yes

  No

  N/A

• Chairs are clean and well maintained

  Yes

  No

  N/A

Room Service Request

• Please select the requested service

  HK

  In Room Dining

• Call was picked up within 3 rings

  Yes

  No

  N/A

• Colleague clearly announce him/herself and offered his/her assistance

  Yes

  No

  N/A

• Colleague was engaged with a genuine conversation and demonstrated true listening skills

  Yes

  No

  N/A

• Colleague confirmed the guest's order

  Yes

  No

  N/A

• Colleague offered further assistance

  Yes

  No

  N/A

• Colleague highlighted the estimated order delivery time

  Yes

  No

  N/A

• Colleague thanked the guest for calling and wished him a pleasent stay

  Yes

  No

  N/A

• Call was picked up within 3 wrings

  Yes

  No

  N/A

• Guest was greeted by name

  Yes

  No

  N/A

• Colleague clearly introduce him/herself and offered assistance

  Yes

  No

  N/A

• Colleague demonstrated strong menu knowledge

  Yes

  No

  N/A

• Colleague offered recommendations

  Yes

  No

  N/A

• Upselling

  Yes

  No

  N/A

• Colleague confirmed the order

  Yes

  No

  N/A

• Offered further assistance

  Yes

  No

  N/A

• Given estimated order delivery time

  Yes

  No

  N/A

• Wished the guest a pleasant stay

  Yes

  No

  N/A

• Thanked the guest for calling

  Yes

  No

  N/A

Order Delivery

• Order was delivered within the estimated time

  Yes

  No

  N/A

• Colleague knocked on the guest's room with announcment

  Yes

  No

  N/A

• Guest was greeted by name

  Yes

  No

  N/A

• Colleague asked for the guest's permission before entering the room

  Yes

  No

  N/A

• Guest was asked where she/he would like to place the order

  Yes

  No

  N/A

• Order was confirmed by the colleague

  Yes

  No

  N/A

• Food removal procedures were highlighted by the colleague

  Yes

  No

  N/A

• Colleague offered further assistance

  Yes

  No

  N/A

• Colleague wished the guest a pleasant dining experience before leaving the room

  Yes

  No

  N/A

• Please take a photo of the food presentation

  Yes

  No

  N/A

• Room Number:

• Timing

  Date

Entrance

• Door Frame

  Yes

  No

  N/A

• Handel

  Yes

  No

  N/A

• Evacuation Map

  Yes

  No

  N/A

• Floors , Ceiling and Walls

  Yes

  No

  N/A

Wardrobe

• Clean and well mantained

  Yes

  No

  N/A

• 6 Hangers are provided

  Yes

  No

  N/A

• Launrdy bags are provided

  Yes

  No

  N/A

• Laundry list is provided

  Yes

  No

  N/A

• Safe box is clean and well maintained

  Yes

  No

  N/A

Bathroom

• Door, walls, ceiling and floor

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Bulk amenities

  Yes

  No

  N/A

• Sink Area

  Yes

  No

  N/A

• Mirrior

  Yes

  No

  N/A

• Hair dryer

  Yes

  No

  N/A

• Rubbish bin

  Yes

  No

  N/A

• Toilet area

  Yes

  No

  N/A

• Bathtub area

  Yes

  No

  N/A

• Towels

  Yes

  No

  N/A

Guest Room

• Bedding (Bed sheet, pillows, and Duvet cover).

  Yes

  No

  N/A

• TV and remote

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Mirror and Artwork

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Floor, walls and ceiling

  Yes

  No

  N/A

• Carpet

  Yes

  No

  N/A

Working zone

• Desk

  Yes

  No

  N/A

• Seating

  Yes

  No

  N/A

• QR Codes

  Yes

  No

  N/A

Balcony

• Curtains are clean

  Yes

  No

  N/A

• Curtains are clean

  Yes

  No

  N/A

• Safety sticker is availabe

  Yes

  No

  N/A

• Door lock is working

  Yes

  No

  N/A

• Walls, floor and ceiling

  Yes

  No

  N/A

• Chairs are clean and well maintained

  Yes

  No

  N/A

• Room Number

• Timing

  Date

Entrance

• Door Frame

  Yes

  No

  N/A

• Handel

  Yes

  No

  N/A

• Evacuation Map

  Yes

  No

  N/A

• Floors , Ceiling and Walls

  Yes

  No

  N/A

Wardrobe

• Clean and well mantained

  Yes

  No

  N/A

• 6 Hangers are provided

  Yes

  No

  N/A

• Launrdy bags are provided

  Yes

  No

  N/A

• Laundry list is provided

  Yes

  No

  N/A

• Safe box is clean and well maintained

  Yes

  No

  N/A

Bathroom

• Door, walls, ceiling and floor

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Bulk amenities

  Yes

  No

  N/A

• Sink Area

  Yes

  No

  N/A

• Mirrior

  Yes

  No

  N/A

• Hair dryer

  Yes

  No

  N/A

• Rubbish bin

  Yes

  No

  N/A

• Toilet area

  Yes

  No

  N/A

• Bathtub area

  Yes

  No

  N/A

• Towels

  Yes

  No

  N/A

Guest Room

• Bedding (Bed sheet, pillows, and Duvet cover).

  Yes

  No

  N/A

• TV and remote

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Mirror and Artwork

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Floor, walls and ceiling

  Yes

  No

  N/A

• Carpet

  Yes

  No

  N/A

Working zone

• Desk

  Yes

  No

  N/A

• Seating

  Yes

  No

  N/A

• QR Codes

  Yes

  No

  N/A

Balcony

• Curtains are clean

  Yes

  No

  N/A

• Curtains are clean

  Yes

  No

  N/A

• Safety sticker is availabe

  Yes

  No

  N/A

• Door lock is working

  Yes

  No

  N/A

• Walls, floor and ceiling

  Yes

  No

  N/A

• Chairs are clean and well maintained

  Yes

  No

  N/A

SPA

• Timing

  Date

• Clean and well maintained.

  Yes

  No

  N/A

• A colleague is presented and ready to assist guests

  Yes

  No

  N/A

• Welcome offering is available

  Yes

  No

  N/A

• Collaterals are printed and in a good condition

  Yes

  No

  N/A

• Colleague has a good understanding of the SPA menu

  Yes

  No

  N/A

Gym

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Cleaning products are available for guest use

  Yes

  No

  N/A

• TV is working

  Yes

  No

  N/A

• A wall mounted clock is available and working properly

  Yes

  No

  N/A

• Towels are clean and fresh

  Yes

  No

  N/A

Pool

• Timing

  Date

• Pool area is clean and well maintained

  Yes

  No

  N/A

• Lifeguard is present

  Yes

  No

  N/A

• Music is on

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

• Towles are clean and look fresh

  Yes

  No

  N/A

• Emergency phones are working and well maintained

  Yes

  No

  N/A

Public changing rooms

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Facial tissues are available

  Yes

  No

  N/A

• Bulk amenities are provided with enough supplies

  Yes

  No

  N/A

Beach Area

• Life guard is presented

  Yes

  No

  N/A

• Security guard is presented

  Yes

  No

  N/A

• Towles are clean

  Yes

  No

  N/A

• Beach area is clean

  Yes

  No

  N/A

• Beach area is well maintained

  Yes

  No

  N/A

• Other concerns to be reported

  Yes

  No

  N/A

• Outlet

• Timing

  Date

General Check

• A colleague is present to assist guests

  Yes

  No

  N/A

• Colleagues adhered to uniform guidelines

  Yes

  No

  N/A

• Music is on

  Yes

  No

  N/A

• Menus are in a good condition

  Yes

  No

  N/A

Cleanliness and Condition

• Clean and well maintained

  Yes

  No

  N/A

Staff Canteen

• Timing

  Date

• Clean and well maintained

  Good

  Fair

  Poor

  N/A

• Quantity of food

  Good

  Fair

  Poor

  N/A

• Quality of Food

  Good

  Fair

  Poor

  N/A

• Beverages

  Good

  Fair

  Poor

  N/A

Back of House Corridors

• Clean and Well Maintained

  Yes

  No

  N/A

Lockers

• Clean and well maintained

  Yes

  No

  N/A

• Washing supplies are availabe

  Yes

  No

  N/A

• Facial tissues are available

  Yes

  No

  N/A

Smoking Area

• Clean and well maintained

  Yes

  No

  N/A

Dining Experience Evaluation

• Timing

  Date

• Which outlet

  Al-Deera

  393

• Host/hostess is present and welocme guests

  Yes

  No

  N/A

• Colleagues adhered to the uniform guideline

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Branded music is on

  Yes

  No

  N/A

• Food items are well presented on the buffet

  Yes

  No

  N/A

• Food tags are availabe

  Yes

  No

  N/A

• Tables are ready and clean with full setup

  Yes

  No

  N/A

• A colleague is present and ready to seat guests

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Soft music is on

  Yes

  No

  N/A

• Menus are clean and in a good condition

  Yes

  No

  N/A

• Tables are well arranged and ready

  Yes

  No

  N/A

• Colleagues have strong menu knowledge

  Yes

  No

  N/A

Safety Check and After Sunset Tour

• Timing

  Date

• Operator room is manned

  Yes

  No

  N/A

• Boiler room is safe

  Yes

  No

  N/A

• Pools are closed

  Yes

  No

  N/A

• Which pool

  Kids pool

  1st pool

  Dive Inn

  3rd pool

  Infinity pool

• Dive Inn bar is closed and clean

  Yes

  No

  N/A

• Horizon bar is clean and well maintained

  Yes

  No

  N/A

• Beach is safe

  Yes

  No

  N/A

• Roof top is closed

  Yes

  No

  N/A