Holland and Barrett EFBV Version 3

• Branch Name

• Who is the person you are conducting the visit with today?

• ASM conducting the visit

• Conducted on

  Date

Store standards

• Is the healthy store walk being carried out and documented?

  Yes

  No

  N/A

• Is your first impression of the store a good one? Take some pictures of the store.

  Yes

  No

  N/A

Customer Engagement - Observations

• WELCOME - Are all customers welcomed when they enter the store?

  Yes

  No

  N/A

• APPROACH - Are all customers approached by team members? Are they recognising buying signals and stopping their tasks to assist to customers on the sales floor?

  Yes

  No

  N/A

• ESTABLISHING NEEDS - Are customers being asked questions to establish their needs?

  Yes

  No

  N/A

• ADVICE - are team members offering appropriate advice based in the customer needs

  Yes

  No

  N/A

• PRODUCT RECOMMEND - are team members actively recommending products, are they specifically using the word recommend. Either on the shop floor or at the till.

  Yes

  No

  N/A

• FRIENDLY - Are team members friendly and engaging in their manner with customers?

  Yes

  No

  N/A

• CUSTOMER VALUED - Are the team actively offering RFL cards on the sales floor before customers approach the till area?

  Yes

  No

  N/A

• EMAIL CAPTURE - When at the till can you hear associates asking for a email address when signing up a RFL?

  Yes

  No

  N/A

People

• What is the recruitment status for the store, are they fully recruited?

  Green

  Red

• How many vacancies do you have?

• How many hours in total?

• Review the training progress of the store are the following up to date or on track to be completed by early deadline, if not why?

• Induction training

  Yes

  No

  N/A

• PA

  Yes

  No

  N/A

• APA

  Yes

  No

  N/A

• RMP

  Yes

  No

  N/A

• TUs

  Yes

  No

  N/A

5 - 2 Drive

• Check the content of the store diary, are targets for the last 7 days entered?

  Yes

  No

  N/A

• Have the team been briefed on them today?

  Yes

  No

  N/A

• Does the team know the current 5 - 2 drive store performance and 'how' to influence it?

  Yes

  No

  N/A

• Do the team know today's transaction target?

  Yes

  No

  N/A

• Do a role play on RFL with one of the team, are you happy with the pitch? Give soul and stretch where required.

  Yes

  No

  N/A

Operations

• Check the last 7 days daily sarbanes checks - are they correct and within policy? Is the folder set up correctly?

  Yes

  No

  N/A

• Is the 'way we work' board up to date? Take a picture.

  Yes

  No

  N/A

• Are all temperature probes working?

  Yes

  No

  N/A

• Are daily temperature checks being recorded and are the units at the correct temperature?

  Yes

  No

  N/A

• Are high value items tagged?

  Yes

  No

  N/A

• Is checkpoint activated by the tags? If not when was it logged and when is it being followed up?

  Yes

  No

  N/A

• Complete a safe check and record the outcome, was is correct?

  Yes

  No

  N/A

Shrinkage

• Are all cycle counts up to date?

  Yes

  No

  N/A

• Is the stockroom tidy and organised with all food items stored separately and off the floor?

  Yes

  No

  N/A

• Is the most recent stock count on display and agreed actions being completed?

  Yes

  No

  N/A

• Is stock rotation being completed? Check items In the stock room and on the sales floor and compare the dates.

  Yes

  No

  N/A

• Stock reduction and date checks being completed with correct documentation and evidence of checks and actioned and reductions to clear?

  Yes

  No

  N/A

• Are Adhok checks being completed on the top 10 loss items and the last audit? Are they being recorded?

  Yes

  No

  N/A

• Review store innovatory adjustment report in BIP / SIM, are daily adjustments being recorded?

  Yes

  No

  N/A

• Select a random planogram and check compliance, was it accurate?

  Yes

  No

  N/A

• Review management procedure for ensuring weekly OOS / gap reviews are completed. Please note any areas for improvement.

  Yes

  No

  N/A

• Check 10 of the top 50 line from this weeks WTR. How many where accurate?

• Are there any follow up actions needed?

  Yes

  No

Closing Comments

• Has the previous EFBV action plan been completed and actioned ?

  Yes

  No

  N/A

• Has the new action plan been completed with the duty manager?

  Yes

  No

  N/A

• What store specific actions need to be addressed? Such a missing POS, etc.

• Any ASM specific actions?

• Branch Manager Signature

  Sign

• ASM Signature

  Sign