H&B Efbv

• Document No.

• Store manager

• Store

• Conducted on

  Date

• Asm

Mystery shop

• Does the window look strong and impactful?

  Yes

  No

  N/A

• Does the shop look full and impactful?

  Yes

  No

  N/A

• Were you welcomed into the store using the correct pitch?

  Yes

  No

  N/A

• While browsing were you approached?

  Yes

  No

  N/A

• Did the colleague discuss your needs?

  Yes

  No

  N/A

• We're you actively recommended a product?

  Yes

  No

  N/A

• Did they put it in your hand?

  Yes

  No

  N/A

• While at the till were the team actively promoting RFL cards to customers using a presumptive pitch, such as 'I'll just pop one I'm for you'

  Yes

  No

  N/A

• Are the team offering healthy magazines to every customer?

  Yes

  No

  N/A

Asm checks

• Have the team been briefed on strategy?

  Yes

  No

  N/A

• Do the store have the Asm folder set up and are they using it?

  Yes

  No

  N/A

• Has the honey been checked on the last delivery and is the paperwork in the Asm folder?

  Yes

  No

  N/A

• Have the team been briefed and signed the last newsletter?

  Yes

  No

  N/A

• Are the tasking during the customer window

  Yes

  No

  N/A

• Do the team know today's transaction target?

  Yes

  No

  N/A

• Do they know the Ipb targets?

  Yes

  No

  N/A

• The the way we work notice board up to date?

  Yes

  No

  N/A

Closing statements

• Overall do you feel the store has landed strategy?

  Yes

  No

  N/A

• Is a record of discussion required?

  yes

  no

• Store specific actions

• Asm actions

• Store

  Sign

• Asm

  Sign

• Yes

  No

  N/A