Title Page

  • Document No.

  • Store name

  • Manager

  • Conducted on

Footfall / Conversion

  • How many customers passed the store - Time 5 minutes

  • How many customers entered the store?

  • How many of those customers purchased?

  • Windows as per merchandise pack?

  • Are they big, brave and bold?

The Team

  • Is the manager on duty?

  • Is staffing in line with deployment?

  • Are all the team wearing the correct uniform and name badges?

  • Does everyone have a loyalty lead on?

  • Are they using them?

  • Did you get asked to see ID and sign in?

Customer

  • Are all customers being acknowledged and welcomed into the store?

  • Are all customers being approached?

  • Establishing needs?

  • Are the team link selling and offering at least 3 items?

  • Are they asking every customer about RFL?

  • Are the offering healthy magazines?

  • Are the store standards strong?

  • How many zoned OOS

5-2 Drive

  • Do the team understand there targets?

  • Is the store ahead of there RFL target?

  • What is the Current RFL number?

  • Is the store ahead of there conversion / transaction performance?

  • What is the current conversion number?

  • Is the store ahead of their ACT target?

  • What is the current act number?

  • What is the customer engagement score?

  • Are the team driving the current promotion?

Operations and compliance?

  • Have the sarbanes been done for the pervious week?

  • Is the way we work notice board set up and up to date?

  • Are temperatures being done correctly?

  • Does checkpoint go off when you walk through the centre with a tagged product?

  • Are fire exits clear?

  • Has the manager completed actions from the last EFBV?

Sign off

  • ASM / Branch manager signature

  • RSM

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