Regional Manager EFBV H&B

• Document No.

• Store name

• Manager

• Conducted on

  Date

Footfall / Conversion

• How many customers passed the store - Time 5 minutes

• How many customers entered the store?

• How many of those customers purchased?

• Windows as per merchandise pack?

  Yes

  No

  N/A

• Are they big, brave and bold?

  Yes

  No

  N/A

The Team

• Is the manager on duty?

  Yes

  No

  N/A

• Is staffing in line with deployment?

  Yes

  No

  N/A

• Are all the team wearing the correct uniform and name badges?

  Yes

  No

  N/A

• Does everyone have a loyalty lead on?

  Yes

  No

  N/A

• Are they using them?

  Yes

  No

  N/A

• Did you get asked to see ID and sign in?

  Yes

  No

  N/A

Customer

• Are all customers being acknowledged and welcomed into the store?

  Yes

  No

  N/A

• Are all customers being approached?

  Yes

  No

  N/A

• Establishing needs?

  Yes

  No

  N/A

• Are the team link selling and offering at least 3 items?

  Yes

  No

  N/A

• Are they asking every customer about RFL?

  Yes

  No

  N/A

• Are the offering healthy magazines?

  Yes

  No

  N/A

• Are the store standards strong?

  Yes

  No

  N/A

• How many zoned OOS

5-2 Drive

• Do the team understand there targets?

  Yes

  No

  N/A

• Is the store ahead of there RFL target?

  Yes

  No

  N/A

• What is the Current RFL number?

• Is the store ahead of there conversion / transaction performance?

  Yes

  No

  N/A

• What is the current conversion number?

• Is the store ahead of their ACT target?

  Yes

  No

  N/A

• What is the current act number?

• What is the customer engagement score?

• Are the team driving the current promotion?

  Yes

  No

  N/A

Operations and compliance?

• Have the sarbanes been done for the pervious week?

  Yes

  No

  N/A

• Is the way we work notice board set up and up to date?

  Yes

  No

  N/A

• Are temperatures being done correctly?

  Yes

  No

  N/A

• Does checkpoint go off when you walk through the centre with a tagged product?

  Yes

  No

  N/A

• Are fire exits clear?

  Yes

  No

  N/A

• Has the manager completed actions from the last EFBV?

  Yes

  No

  N/A

Sign off

• ASM / Branch manager signature

  Sign

• RSM

  Sign