Holmes Place Germany FHM Sales Report Version 1,2 English

• Conducted on

  Date

• Prepared by

• Location
  Address

Section 1-

Website Enquiry 1- Online Sale Please Join Online for this Enquiry.

• Was you enquiry responded to within a maximum time of 24 hours?

  Yes

  No

  N/A

• Was your enquiry responded to in a friendly way?

  Yes

  No

  N/A

• Was your enquiry responded to in a helpful manner?

  Yes

  No

  N/A

• Was your enquiry responded to in a motivational way that made you excited about visiting Holmes Place?

  Yes

  No

  N/A

Section 1-

Website Enquiry 2- Set Appointment and Attend

• Was you enquiry responded to within a maximum time of 24 hours?

  Yes

  No

  N/A

• Was your enquiry responded to in a helpful manner?

  Yes

  No

  N/A

• Was your enquiry responded to in a friendly way?

  Yes

  No

  N/A

• Was your enquiry responded to in a motivational way that made you excited about visiting Holmes Place?

  Yes

  No

  N/A

Section 1-

Website Enquiry 3 - Set Appointment and Do Not Attend

• Was your enquiry responded to in a friendly way?

  Yes

  No

  N/A

• Was you enquiry responded to within a maximum time of 24 hours?

  Yes

  No

  N/A

• Was your enquiry responded to in a helpful manner?

  Yes

  No

  N/A

• Was your enquiry responded to in a motivational way that made you excited about visiting Holmes Place?

  Yes

  No

  N/A

Section 2-

Telephone Enquiry 1- Set Appointment and Attend

• Was your phone call to the club answered within 5 rings?

  Yes

  No

  N/A

• Was your phone call answered in a friendly way?

  Yes

  No

  N/A

• Was your phone call answered in a helpful way?

  Yes

  No

  N/A

• Was your phone call answered in a motivational way that made you excited about visiting Holmes Place?

  Yes

  No

  N/A

• Please use this to record the time of the call and who set your appointment at the club?

  Yes

  No

  N/A

Section 2-

Telephone Enquiry Number 2- Set Appointment and Do Not Attend

• Was your phone call to the club answered within 5 rings?

  Yes

  No

  N/A

• Was your phone call answered in a friendly way?

  Yes

  No

  N/A

• Was your phone call answered in a helpful way?

  Yes

  No

  N/A

• Was your phone call answered in a motivational way that made you excited about visiting Holmes Place?

  Yes

  No

  N/A

• Please use this to record the time of the call and who set your appointment at the club that you did not attend?

  Yes

  No

  N/A

Section 3-

Website Enquiry Appointment Number 1- Do Not Join.

• Please use this section to record the date, day and time of your appointment

  Yes

  No

  N/A

• Was the reception team friendly and helpful when you entered the club?

  Yes

  No

  N/A

• Were you made to wait longer than 5 minutes from when you informed reception who you were?<br>Please record the exact time you were made to wait

  Yes

  No

  N/A

• Was the Membership consultant wearing the correct dress code and presented in a professional manner, with name tag on the right hand side?<br>Please refer to the corporate image code you have been provided

  Yes

  No

  N/A

• Did the Membership Consultant introduce themselves in a friendly manner?

  Yes

  No

  N/A

• Did the Membership Consultant briefly explain the process they would take you through today?

  Yes

  No

  N/A

• Did the Membership Consultant use the exercise history to ask the appropriate questions?<br>Please refer to the exercise history document you have been provided with.

  Yes

  No

  N/A

• Did the Membership Consultant ask why Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant ask why now with regards to why you are wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what you goals are with regards to wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what you like to do?

  Yes

  No

  N/A

• Did the Membership Consultant ask how often you are looking at using the club during a week?

  Yes

  No

  N/A

• Did the Membership Consultant ask if you are ready to get started with Holmes Place today?

  Yes

  No

  N/A

• Did the Membership Consultant ensure that the tour around the facilities was linked to your needs?

  Yes

  No

  N/A

• Did the Membership Consultant demonstrate a great knowledge of the products offered by Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant introduce you to one other member of staff or even another member of the club?

  Yes

  No

  N/A

• Did the Membership Consultant re-cap your needs and make recommendations based on the information gathered?

  Yes

  No

  N/A

• Did the Membership Consultant present the current prices to join Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant explain the starter pack options available?

  Yes

  No

  N/A

• Did the Membership Consultant explain the current promotions?

  Yes

  No

  N/A

Section 3-

Telephone Enquiry Appointment Number 2. Join Club.

• Please use this section to record the date, day and time of your appointment

  Yes

  No

  N/A

• Was the reception team friendly and helpful when you entered the club?

  Yes

  No

  N/A

• Were you made to wait longer than 5 minutes from when you informed reception who you were?<br>Please record the exact time you were made to wait

  Yes

  No

  N/A

• Was the Membership consultant wearing the correct dress code and presented in a professional manner, with name tag on the right hand side?<br>Please refer to the corporate image code you have been provided

  Yes

  No

  N/A

• Did the Membership Consultant introduce themselves in a friendly manner?

  Yes

  No

  N/A

• Did the Membership Consultant briefly explain the process they would take you through today?

  Yes

  No

  N/A

• Did the Membership Consultant use the exercise history to ask the appropriate questions?<br>Please refer to the exercise history document you have been provided with.

  Yes

  No

  N/A

• Did the Membership Consultant ask why Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant ask why now with regards to why you are wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what your goals are with regards to wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask why now with regards to why you are wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what you like to do?

  Yes

  No

  N/A

• Did the Membership Consultant ask why now with regards to why you are wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what you like to do?

  Yes

  No

  N/A

• Did the Membership Consultant ask how often you are looking at using the club during a week?

  Yes

  No

  N/A

• Did the Membership Consultant ask if you are ready to get started with Holmes Place today?

  Yes

  No

  N/A

• Did the Membership Consultant ensure that the tour around the facilities was linked to your needs?

  Yes

  No

  N/A

• Did the Membership Consultant demonstrate a great knowledge of the products offered by Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant introduce you to one other member of staff or even another member of the club?

  Yes

  No

  N/A

• Did the Membership Consultant re-cap your needs and make recommendations based on the information gathered?

  Yes

  No

  N/A

• Did the Membership Consultant present the current prices to join Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant explain the starter pack options available?

  Yes

  No

  N/A

• Did the Membership Consultant explain the current promotions?

  Yes

  No

  N/A

Section 4

Online Sale Appointment Number 3 After Sale Process.

• Did the Membership Consultant introduce you to the privileges of being a member of Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant explain the Membership conditions in detail?<br>

  Yes

  No

  N/A

• Did the Membership Consultant give you all the relevant legal and promotional materials?

  Yes

  No

  N/A

• Did the Membership Consultant ask for at least 1 referral from you?

  Yes

  No

  N/A

• On a scale of 1-10 How friendly was the Membership Consultant during the process?

• On a scale of 1-10 how helpful was the Membership Consultant during the process?

• On a scale of 1-10 how motivating was the Membership Consultant during the process?

Section 5-

Walk In Appointment Number 4- Do Not Join Club.

• Please use this section to record the date, day and time you entered the club as a walk in

  Yes

  No

  N/A

• Was the reception team friendly and helpful when you entered the club?

  Yes

  No

  N/A

• Were you made to wait longer than 5 minutes from when you informed reception who you were?<br>Please record the exact time you were made to wait

  Yes

  No

  N/A

• Was the Membership consultant wearing the correct dress code and presented in a professional manner, with name tag on the right hand side?<br>Please refer to the corporate image code you have been provided

  Yes

  No

  N/A

• Did the Membership Consultant introduce themselves in a friendly manner?

  Yes

  No

  N/A

• Did the Membership Consultant briefly explain the process they would take you through today?

  Yes

  No

  N/A

• Did the Membership Consultant use the exercise history to ask the appropriate questions?<br>Please refer to the exercise history document you have been provided with.

  Yes

  No

  N/A

• Did the Membership Consultant ask why Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant ask why now with regards to why you are wanting to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what your goals are with regards to exercise?

  Yes

  No

  N/A

• Did the Membership Consultant ask what you like to do?

  Yes

  No

  N/A

• Did the Membership Consultant ask how often you are looking at using the club during a week?

  Yes

  No

  N/A

• Did the Membership Consultant ask if you are ready to get started with Holmes Place today?

  Yes

  No

  N/A

• Did the Membership Consultant ensure that the tour around the facilities was linked to your needs?

  Yes

  No

  N/A

• Did the Membership Consultant demonstrate a great knowledge of the products offered by Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant introduce you to one other member of staff or even another member of the club?

  Yes

  No

  N/A

• Did the Membership Consultant re-cap your needs and make recommendations based on the information gathered?

  Yes

  No

  N/A

• Did the Membership Consultant present the current prices to join Holmes Place?

  Yes

  No

  N/A

• Did the Membership Consultant explain the current promotions?

  Yes

  No

  N/A

• Did the Membership Consultant explain the starter pack options available?

  Yes

  No

  N/A