1.0 First impressions and reception service.

Was the reception area clean and clutter free and was the receptionist present?

Did the receptionist greet you with a warm smile and a hello?

Was the receptionist wearing the correct dress code with name badge on? Please refer this Corporate dress code that has been provided.

Could the receptionist answer your enquiry with the correct level of knowledge? Please ask a question based on one of our products, for example group exercise. Information given must be correct in order to be scored β€˜Yes’

When leaving the club did the receptionist acknowledge you and say goodbye?

Please mark whether you received the following- 2 towels only upon arrival to the club.

2.0 Changing areas and toilets.

Were the locker rooms clean with no visible litter or towels present?

All lockers have 2 hangers present? (Please check 20 at random)

Were all the lockers clean with no towels or rubbish inside?

Were any lockers out of order? If there are lockers out of order then please mark with a no.

Toilets were clean and fresh smell evident with consumables readily available?

All hairdryers were working with none missing

All mirrors were clean and smear free

3.0 Fitness area.

Was the fitness area clean and tidy during your visit? Please check cleanliness of equipment for dust or sweat.

Was at least one member of the fitness team present, in the correct dress code with a name badge on? Must be in the Grey T-shirt. Please note the time of your visit.

Did all members of the fitness team say hello or acknowledge you during your time in the fitness area? Red Tshirt or PT is acceptable

Was all the equipment working with no equipment out of order?

Could the member of the fitness team answer your question on one of our products or group exercise classes?

Was there music on in the club and could you hear it?

Was all equipment stored away so there was no trip hazards

Was all equipment in good working condition?

Please attend an Express Class during 1 of your visits during the month and score the experience from 1-10. 1 being very bad and 10 being very good. Time of class and day to be recorded. Please add notes based on experience.
4.0 Group exercise experience.

One Group Exercise Class minimum to be attended monthly. Which class did you attend? Day and time must be recorded. Express Class doesn't count here.

Did the instructor respond professionally and courteously when you said you were new to the class? Please ensure you inform the Instructor

Did the instructor ask the relevant health and safety questions prior to starting the class? And ask if anyone was new?

Did the instructor use a mic during the class when teaching?
Not applicable for express classes, Yoga and Pilates

Was the instructor a good role model and did they engage with the group?

Was the studio clean and tidy and all equipment used in good condition?

Based on your experience today of your group exercise class how would you rate this on a scale of 1-10? 1 being really bad and 10 being really good. Please add notes to explain.
5.0 Shower and wellness areas.

Were all the showers working and water temperature was correct?

Was there Shampoo/Shower Gel available in all showers?

Did the shower area smell fresh and clean?

Was the swim costume dryer working? Where applicable.

Was the sauna at the correct temperature and smell of essence present?

Was the dampfbad at the correct temperature and the smell of essence present?

Were all the lights working in the shower and wellness area?

Were the rules of the area being adhered to by all users? Please ensure that you refer to the club rules

6.0 Swimming pool, spa and wet areas.

Was the pool at the correct temperature with crystal clear water?

Was the pool area well lit?

Was the Jacuzzi or Whirlpool at the correct temperature? NA is the club doesn't have one

Was there lifesaving equipment visible?

Was the pool area clean, smelling fresh and no excess water in the walkways?

7.0 General.

During your visit did you see Holmes Place employees out in the club?

Were team members actively engaging with members and guests?

During your visits throughout the month can you name team members who you feel gave exceptional service.
For notes only. Always score N/A

Did you notice anything that wasn't asked on the audit you feel needs attention?
For notes only. Always score N/A

Based on your experience today on a scale of 1 to 10 how likely are you to refer this Holmes Place club to a friend.
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.