Title Page
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Holmes Place Health Clubs Austria
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Conducted on
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Austria
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Personnel
1.0 First impressions and reception service.
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Was the reception area clean and clutter free and was the receptionist present?
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Did the receptionist greet you with a warm smile and a hello?
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Was the receptionist wearing the correct dress code with name badge on? Please refer this Corporate dress code that has been provided.
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Could the receptionist answer your enquiry with the correct level of knowledge? Please ask a question based on one of our products, for example group exercise. Information given must be correct in order to be scored βYesβ
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When leaving the club did the receptionist acknowledge you and say goodbye?
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Please mark whether you received the following- 2 towels only upon arrival to the club.
2.0 Changing areas and toilets.
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Were the locker rooms clean with no visible litter or towels present?
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All lockers have 2 hangers present? (Please check 20 at random)
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Were all the lockers clean with no towels or rubbish inside?
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Were any lockers out of order? If there are lockers out of order then please mark with a no.
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Toilets were clean and fresh smell evident with consumables readily available?
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All hairdryers were working with none missing
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All mirrors were clean and smear free
3.0 Fitness area.
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Was the fitness area clean and tidy during your visit? Please check cleanliness of equipment for dust or sweat.
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Was at least one member of the fitness team present, in the correct dress code with a name badge on? Must be in the Grey T-shirt. Please note the time of your visit.
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Did all members of the fitness team say hello or acknowledge you during your time in the fitness area? Red Tshirt or PT is acceptable
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Was all the equipment working with no equipment out of order?
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Could the member of the fitness team answer your question on one of our products or group exercise classes?
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Was there music on in the club and could you hear it?
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Was all equipment stored away so there was no trip hazards
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Was all equipment in good working condition?
4.0 Group exercise experience.
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One Group Exercise Class minimum to be attended monthly. Which class did you attend? Day and time must be recorded. Express Class doesn't count here.
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Did the instructor respond professionally and courteously when you said you were new to the class? Please ensure you inform the Instructor
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Did the instructor ask the relevant health and safety questions prior to starting the class? And ask if anyone was new?
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Did the instructor use a mic during the class when teaching?<br>Not applicable for express classes, Yoga and Pilates
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Was the instructor a good role model and did they engage with the group?
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Was the studio clean and tidy and all equipment used in good condition?
5.0 Shower and wellness areas.
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Were all the showers working and water temperature was correct?
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Was there Shampoo/Shower Gel available in all showers?
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Did the shower area smell fresh and clean?
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Was the swim costume dryer working? Where applicable.
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Was the sauna at the correct temperature and smell of essence present?
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Was the dampfbad at the correct temperature and the smell of essence present?
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Were all the lights working in the shower and wellness area?
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Were the rules of the area being adhered to by all users? Please ensure that you refer to the club rules
6.0 Swimming pool, spa and wet areas.
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Was the pool at the correct temperature with crystal clear water?
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Was the pool area well lit?
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Was the Jacuzzi or Whirlpool at the correct temperature? NA is the club doesn't have one<br>
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Was there lifesaving equipment visible?
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Was the pool area clean, smelling fresh and no excess water in the walkways?
7.0 General.
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During your visit did you see Holmes Place employees out in the club?
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Were team members actively engaging with members and guests?
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During your visits throughout the month can you name team members who you feel gave exceptional service.<br>For notes only. Always score N/A
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Did you notice anything that wasn't asked on the audit you feel needs attention?<br>For notes only. Always score N/A