Home Counties store visit

• Store visit

• Manager

• Conducted on

  Date

• Regional manager

• Location
  Address

The 5 rocks of retail

• Have reviews been completed by the 7th for every team member with 3 SMART objectives set?

  Yes

  No

  N/A

• Are 10 minute weekly catch ups happening and being logged in performance diary?

  Yes

  No

  N/A

• Was a morning brief completed and to a high standard?

  Yes

  No

  N/A

• What does SFM look like in store today and is it being done?

  Yes

  No

  N/A

• Are observations being done or are we just all heads down and serving?

  Yes

  No

  N/A

• How is feedback being given in store today?

  Yes

  No

  N/A

People

• Do staff know their objectives for the month?

  Yes

  No

  N/A

• Do all staff have a PDP in place?

  Yes

  No

  N/A

• Have all staff completed home, network and OS accreditation ?

  Yes

  No

  N/A

• Has the manager nominated for best this month?

  Yes

  No

  N/A

• Does the staff member know it was them? And why?

  Yes

  No

  N/A

• Has the stores pulse action plan been completed?

  Yes

  No

  N/A

• Do staff know about the pulse action plan and how the region finished in June 13?

  Yes

  No

  N/A

Customer

• Is the store VM 100% against guide and if items missing have they been re ordered?

  Yes

  No

  N/A

• Are all back office areas being maintained to a high standard and on brand including staff areas and toilets?

  Yes

  No

  N/A

• Are welcome wallets being used?

  Yes

  No

  N/A

• Are staff demonstrating handsets to customers? And showing them what they are interested In?

  Yes

  No

  N/A

• Are all demo devices and sims on charge and organised and logged accordingly?

  Yes

  No

  N/A

• Are staff aware of 2ND line offers and promoting these?

  Yes

  No

  N/A

• Are staff knowledgable about the 7 step customer framework and how to use this on a daily basis?

  Yes

  No

  N/A

• Is software update laptop being used ask staff at random for demo

  Yes

  No

  N/A

Performance

• Is the store on course for run rate this month in the 4 main areas (PAYM / PAYG / UPG / HBB)?

  Yes

  No

  N/A

• Is the store above 70% NPS from the latest report?

  Yes

  No

  N/A

• Was the stores last mystery shop above 90%?

  Yes

  No

  N/A

• Is the store manager on course to achieve a full dashboard?

  Yes

  No

  N/A

• Is the store above 25% for 2ND?

  Yes

  No

  N/A

• Is the store on course for 100% of EE volume and if so is mix above 50% mix

  Yes

  No

  N/A

AOB

• Has Rakesh completed a H&S check within the last 6 months?

  Yes

  No

  N/A

• Rakesh to check 3 stock lines and that they are accurate (1 handset / 2 sims)?

  Yes

  No

  N/A

• Are PI discrepancy reports being completed fully each week and mailed to relevant parties?

  Yes

  No

  N/A

• Has 4 weeks rota been completed and locked down? And has the next 8 weeks rota been drafted?

  Yes

  No

  N/A

• Is all staff and manager holiday booked for 2013?

  Yes

  No

  N/A

• Agreed by store manager

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  Date