Title Page
-
Conducted on
-
Prepared by
-
Location
-
Host/ Hostess acknowledges the guests in a timely manner
-
Host/ Hostess provides a warm welcome
-
Host/ Hostess uses guest name during the experience, when known
-
Host/ Hostess uses good posture, smile, eye contact and attentive listening throughout the interaction
-
Host/ Hostess is well groomed and professional, wearing uniform
-
W pin is worn and meets standards
-
Host/ Hostess asks guest if they would like buffet or if they would like to order a la carte
-
Host/ Hostess escorts guest to table; seating ladies first and informing guest of server's name
-
Host/ Hostess ensures appropriate place setting for table. Removes any additional place settings
-
Host/ Hostess offers a warm and sincere closing and appreciation demonstrated
