Hotel Duty Manager Report

• Rixos Montaza

• Date and Time of Inspection

  Date

• Manager's Full Name

GENERAL

• Are there instructions given by Management?

  Yes

  No

• Please specify

• Are there special events scheduled?

  Yes

  No

• Please specify

• Arrivals & Departures at the beginning of the shift

Incident

• Please provide details

• VIP ARRIVALS - Click "add" button

VIP DETAILS

• Please provide details

NM WALK THROUGH

• Engineering/Maintenance Comments

  Media

• HK/Cleanliness Comments

  Media

• F&B Comments

  Media

• General Comments

  Media

Security Walk through

• Engineering/Maintenance Cleanliness

  Media

• HK Comments

  Media

ROOMS Inspection

Room

• Room number

  Good

  Fair

  Poor

  N/A

Monitor Tasks

• HK

  Media

• Eng

  Media

• Concierge

  Media

STAFF Related

Staff Inspection

• Name & Department

• Spot check on

  Select Grooming Product Knowledge Attitude Guest interaction Telephone etiquettes

  • Grooming
  • Product Knowledge
  • Attitude
  • Guest interaction
  • Telephone etiquettes
Staff Exceptional Performance

• Name & Department

• Praised for:

Outlets Evaluation

• Hotel Ramp & Signage

  Good

  Fair

  Poor

  N/A

• Main Entrance

  Good

  Fair

  Poor

  N/A

• Lobby & Front Desk

  Good

  Fair

  Poor

  N/A

• Concierge

  Good

  Fair

  Poor

  N/A

• Lobby Lounge & Terrace

  Good

  Fair

  Poor

  N/A

• Ambiance (House Music / Lightings / Scent)

  Good

  Fair

  Poor

  N/A

• Main Restaurant

  Good

  Fair

  Poor

  N/A

• Staff Dinning

  Good

  Fair

  Poor

  N/A

• Public Toilets

  Good

  Fair

  Poor

  N/A

• Guest Floors & Elevators

  Good

  Fair

  Poor

  N/A

• SPA & GYM

  Good

  Fair

  Poor

  N/A

• Pool

  Good

  Fair

  Poor

  N/A

• Beach

  Good

  Fair

  Poor

  N/A

• Emergency Exits & Signs

  Good

  Fair

  Poor

  N/A

• Back Areas & Stores

  Good

  Fair

  Poor

  N/A

• Kitchens

  Good

  Fair

  Poor

  N/A

• Receiving Area

  Good

  Fair

  Poor

  N/A