Manager-On-Duty (MOD) Report

Weather Condition:

• undefined

Hotel OCC:

• undefined

Special Occasions:

• undefined

Meetings/Events:

• undefined

Pre-Duty Checklist prior to starting MOD shift:

• E-mailed to all Associates informing start of duty and mobile no.

  Yes

  No

• Reviewed the relevant Review PRO, to discuss for initiatives or follow-up

  Yes

  No

• Reviewed the previous night’s Business movements

  Yes

  No

• Reviewed the previous night’s operation cases

  Yes

  No

• Reviewed the daily activities and events to meet and greet

  Yes

  No

Guest / Member Engagement

• Guest No.1 (please put the guest details along the guest feedback)

• Guest No.2 (please put the guest details along the guest feedback)

• Guest No.3 (please put the guest details along the guest feedback)

• Guest No.4 (please put the guest details along the guest feedback)

• Guest No.5 (please put the guest details along the guest feedback)

Employee Recognition

• Tell us who impressed you during your MOD shift or someone whom you observed that went the extra mile to delight a Guest / Member and deserves to be recognised, and story shared for others to emulate:

Employee Dining Room

• Is the area in a good condition?

  Yes

  No

Front Office

• Is the area in a good condition?

  Yes

  No

Lobby

• Is the area in a good condition?

  Yes

  No

Guest Room

• Is there any inspected guest rooms? If yes, please mention the findings and room number in the comment box

  Yes

  No

F&B Areas - The Restaurant

• Is the setup of the area compliant with brand standards?

  Compliant

  Non-Compliant

  N/A

• Is there any cleanliness issue?

  Compliant

  Non-Compliant

  N/A

• Is there any mainenance needed?

  Compliant

  Non-Compliant

  N/A

F&B Areas - Luma

• Is the setup of the area compliant with brand standards?

  Compliant

  Non-Compliant

  N/A

• Is there any cleanliness issue?

  Compliant

  Non-Compliant

  N/A

• Is there any mainenance needed?

  Compliant

  Non-Compliant

  N/A

F&B Areas - The Patisserie

• Is the setup of the area compliant with brand standards?

  Compliant

  Non-Compliant

  N/A

• Is there any cleanliness issue?

  Compliant

  Non-Compliant

  N/A

• Is there any mainenance needed?

  Compliant

  Non-Compliant

  N/A

F&B Areas - IRD

• Is the setup of the trolleys compliant with brand standards?

  Compliant

  Non-Compliant

  N/A

• Is there any cleanliness issue?

  Compliant

  Non-Compliant

  N/A

• Is there any mainenance needed?

  Compliant

  Non-Compliant

  N/A

Spa & Pool Areas

• Cleanliness of guest areas and chaning room

  Compliant

  Non-Compliant

  N/A

• Set up of guest areas and changing rooms

  Compliant

  Non-Compliant

  N/A

Pre-function Area, Boardroom & Meeting Rooms

• Set up of the area

  Compliant

  Non-Compliant

  N/A

• Cleanliness

  Compliant

  Non-Compliant

  N/A

• Maintanance

  Compliant

  Non-Compliant

  N/A

Public Area - Front of House (Walk the property, including the corridors of each floor; check the following areas)

• Fire escapes are unobstructed and clean

  Yes

  No

• Fire extinguishers are available, not expired and good working condition

  Yes

  No

• Lifts are operating properly and clean

  Yes

  No

• Staircases are free of debris and obstruction

  Yes

  No

• Parking lot and dumpsters are clean and functional

  Yes

  No

• Emergency escape lights are on (notify maintenance immediately if error)

  Yes

  No

• Banquet and/or non-Guest/Member area doors are shut (if not in use)

  Yes

  No

• Lights are switched off in areas with no human traffic to save electricity

  Yes

  No

• All Employees are in their proper workplace and not found loitering

  Yes

  No

Heart Of House

• Set up of the area

  Compliant

  Non-Compliant

  N/A

• Cleanliness

  Compliant

  Non-Compliant

  N/A

• Maintanance

  Compliant

  Non-Compliant

  N/A

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is there any additional point to highlight?

  Yes

  No