Hotel Security Checklist

• Name of Establishment

• Conducted on

  Date

• Inspected by

• Location
  Address

Police Contact

• Has the Local Service Area Crime Prevention Section conducted a security audit. (If Yes comment to enter who attended and when)

  Yes

  No

  N/A

Building Identification And & Visitor Access

• Is the Hotel name clearly visible at all public access points?

  Yes

  No

  N/A

• Are entry points to the Hotel supervised?

  Yes

  No

  N/A

• Are you able to restrict access from vulnerable access points (e.g. Hotel backs onto laneway)

  Yes

  No

  N/A

• Are your ‘staff only” areas clearly identified and separated from public areas?

  Yes

  No

  N/A

• Are doors and windows protected by security devices to prevent “ram raids”? (e.g. bollards or other security devices)

  Yes

  No

  N/A

• Do staff wear identification badges or a hotel uniform at all times whilst in the Hotel?

  Yes

  No

  N/A

• Do approved gaming staff and responsible persons wear their name badges?

  Yes

  No

  N/A

• Are staff encouraged to challenge people in back of house area not wearing ID/hotel Uniform?

  Yes

  No

  N/A

• Are there appropriate warning signs displayed around the hotel relating to security and or video surveillance ?

  Yes

  No

  N/A

• Is there natural visibility into public areas of the Hotel from outside the Hotel?

  Yes

  No

  N/A

Access Control

• Are all doors fitted with quality locks to restrict access when the premises are closed? Or to non-public areas?

  Yes

  No

  N/A

• Can internal doors be locked when left unattended for long periods of time?

  Yes

  No

  N/A

• Are unused windows permanently closed and secured?

  Yes

  No

  N/A

• Do nominated members of staff check to ensure that all patrons have left the premises at the end of the trading times?

  Yes

  No

  N/A

• Do nominated members of staff check that all doors and windows are closed and locked at the end of the trading times?

  Yes

  No

  N/A

• Are the number of entry/exit points kept to a minimum?

  Yes

  No

  N/A

• Is landscaping well maintained to enable clear sightlines from within the Hotel (e.g. cutting back overgrown planting)?

  Yes

  No

  N/A

• Is there working security lighting installed that adequately lights the entry points?

  Yes

  No

  N/A

• Is the floor design arranged to provide good sightlines within the premises? (e.g. there should be good sightline from the cash area(s) to the front door)

  Yes

  No

  N/A

• Are reception/counter heights appropriate for each part of the premises?

  Yes

  No

  N/A

• Are visitors/customers prevented from accessing the area behind the bars, cashier areas and other back of house areas?

  Yes

  No

  N/A

• Does the Hotel have an appropriate sign in/out process for Trade Visitors? (are visitors asked for identification, does a staff member accompany visitors at all times, etc.)

  Yes

  No

  N/A

• Is a cloak room /bag holding service provided at point of entry? If so, is it monitored/supervised?

  Yes

  No

  N/A

• Are there appropriate internal signs to guide visitors/patrons/guests?

  Yes

  No

  N/A

• Are cash registers or other area(s)where cash is kept a reasonable distance from the front door?

  Yes

  No

  N/A

• Are ceiling spaces secure? (e.g. cannot be accessed from an adjoining property?)

  Yes

  No

  N/A

• Does the Hotel have a policy regarding the wearing of helmets /hats/beanies etc., on the premises? If so is the policy displayed adequately?

  Yes

  No

  N/A

Vehicles And Vehicle Access Controls

• Are vehicles prevented from entering restricted areas of your property?

  Yes

  No

  N/A

• Are vehicles permitted to park close to the entrances of the Hotel?

  Yes

  No

  N/A

• Are vehicles in carparks or other areas under the control of the licensee checked for unattended children at regular intervals?

  Yes

  No

  N/A

• Are vehicles which have been identified as suspicious investigated as soon as they are discovered? (vehicle parked close to entry points with occupants, vehicles parked in unusual positions, vehicles driving slowly around carparks with the occupants paying close attention to the activities etc.)

  Yes

  No

  N/A

Property Identification

• Is a record kept of the make, model and serial numbers of all hotel assets including items, such as mobile phones, computers, televisions etc.? Is this information recorded in an Assets Register?

  Yes

  No

  N/A

• Is all valuable property permanently marked with a corporate identifier (such as the Hotel name, logo, ABN etc.)?

  Yes

  No

  N/A

• Is valuable property photographed for easy identification?

  Yes

  No

  N/A

• Are the photographs and property list adequately secured?

  Yes

  No

  N/A

• Does the hotel have a current business insurance policy?

  Yes

  No

  N/A

Telephones

• Are telephones pre-programmed with emergency contact numbers?

  Yes

  No

  N/A

• Are telephone lines tamper proof?

  Yes

  No

  N/A

• Is there an alternative means of contacting emergency services in the event of telephone systems being rendered inoperative?

  Yes

  No

  N/A

Safes

• Does the Hotel have a safe(s) installed?

  Yes

  No

  N/A

• Is the safe(s) securely anchored?

  Yes

  No

  N/A

• Is the safe(s) located out of public view?

  Yes

  No

  N/A

• Does the safe(s) have a drop chute facility?

  Yes

  No

  N/A

• Is there direct access to the safe(s)?

  Yes

  No

  N/A

• Is the safe(s) kept locked?

  Yes

  No

  N/A

• Is access to the safe(s) restricted, including keeping doors to cash areas locked at all times?

  Yes

  No

  N/A

• Is the safe located in an area separate from the cash area?

  Yes

  No

  N/A

• Is signage displayed to advise of time delay before cash can be removed from the safe?

  Yes

  No

  N/A

• Is the location of the safe and cash counting area excluded from any publicly displayed plan of the premises? (it should not be shown on any evacuation plan on public display)

  Yes

  No

  N/A

Key & Valuables Control

• Does the Hotel maintain a key register?

  Yes

  No

  N/A

• Are all spare keys kept in a secure area?

  Yes

  No

  N/A

• Are staff provided with somewhere to store their personal items?

  Yes

  No

  N/A

• Are there procedures in place for regular or random checks to be conducted of staff personal items when leaving the premises

  Yes

  No

  N/A

Cash Handling

• Does the Hotel have established cash handling procedures?

  Yes

  No

  N/A

• Does the Hotel have a ‘drop safe’ and if so is it easily accessible for staff?

  Yes

  No

  N/A

• Does the Hotel vary the banking routine?

  Yes

  No

  N/A

• Is a licensed company used to transport cash?

  Yes

  No

  N/A

• Is the cash collection route varied

  Yes

  No

  N/A

• Is the cash counted out of public view?

  Yes

  No

  N/A

• When the cash is counted are the doors kept locked?

  Yes

  No

  N/A

• Are tiny tellers and ATM’s cleared/refilled after hours?

  Yes

  No

  N/A

• Are float monies kept in the safe?

  Yes

  No

  N/A

• Does the Hotel have a ‘minimum cash in tills’ policy?

  Yes

  No

  N/A

• Are cash drawers clearly labeled (Hotel and department)?

  Yes

  No

  N/A

• Are cash draws locked in a secure location after hours?

  Yes

  No

  N/A

Security And Crowd Controllers

• Are there security staff on site?

  Yes

  No

  N/A

• Are security staff employed directly by the hotel or are they contractors?

  Contractor

  Directly Employed

• For direct employees have they supplied a National Police Clearance Certificate and a copy of their Security Licence?

  Yes

  No

  N/A

• Are their personal references checked prior to commencing employment?

  Yes

  No

  N/A

• For contract security staff, are there systems in place to ensure that each contractor is licensed and approved to work in licensed premises?

  Yes

  No

  N/A

• Have security staff received formal security training?

  Yes

  No

  N/A

• Are specific security roles and other duties assigned for Security/Crowd Controllers?

  Yes

  No

  N/A

• Are there systems in place to ensure that Security Registers and Form 9’s are properly completed and maintained?

  Yes

  No

  N/A

• Are there systems in place to ensure Security staff are aware of the liquor licence conditions applicable to your hotel? (Patron capacities and any additional conditions relating to noise and disturbance).

  Yes

  No

  N/A

• Are all staff aware of, and have they been trained on, the Armed Robbery Prevention Kit?

  Yes

  No

  N/A

• Does the Hotel have policies/procedures in place regarding security incident responses e.g.:<br>Unattended vehicles?<br>Trespassers?<br>Unauthorised access?<br>Suspect packages?<br>Removal of person and use of force

  Yes

  No

  N/A

• Does the Hotel have an internal procedure to report suspicious activity in the hotel and a process to escalate to police if necessary?

  Yes

  No

  N/A

Security Alarm Systems

• Is the building protected by a onsite security alarm system? Does this include the safe and cash counting area(s)?

  Yes

  No

  N/A

• Is the security alarm system monitored by a licensed security company?

  Yes

  No

  N/A

• Does the security alarm system have a duress facility?

  Yes

  No

  N/A

• Is the duress alarm(s) placed behind counters in bottleshop, bars and gaming area(s)/ Is it maintained by a security company?

  Yes

  No

  N/A

• Are there policies in place on how staff use and respond to the duress facility?

  Yes

  No

  N/A

• Are staff familiar with the procedures for turning the alarm system on and off?

  Yes

  No

  N/A

• Is there a register of who has been provided with the alarm codes?

  Yes

  No

  N/A

• Is there a process in place to disable alarm codes when staff cease employment at the hotel?

  Yes

  No

  N/A

• Is the system test on a regular basis to ensure it works?

  Yes

  No

  N/A

Closed Circuit Television (CCTV)

• Does the Hotel have CCTV equipment installed?

  Yes

  No

  N/A

• Are customers and staff aware through signage of the existence of the CCTV system?

  Yes

  No

  N/A

• Are cameras monitored? Internally or remotely?

  Yes

  No

  N/A

• Do the CCTV cameras cover the entrances and exits to the Hotel?

  Yes

  No

  N/A

• Does the Hotel have CCTV cameras covering critical areas, such as cash offices, cashiers and cash registers, and safe?

  Yes

  No

  N/A

• Are recorded CCTV images sufficient to identify someone? Are images capable of being transmitted electronically to police?

  Yes

  No

  N/A

• Is there capacity to record and store CCTV footage to cover a reasonable length of time?(see notes for what is reasonable time)

  Yes

  No

  N/A

• Does the CCTV equipment undergo regular maintenance to ensure the system is recording correctly/cameras are working correctly?

  Yes

  No

  N/A

• Are staff trained in the use of CCTV equipment and able to access and retrieve files if necessary?

  Yes

  No

  N/A

• Is the equipment checked to ensure that cameras have not been moved and that there are no “black spots”?

  Yes

  No

  N/A

Information Security

• Are confidential/important Hotel documents locked away when not in use?

  Yes

  No

  N/A

• Are all computers password protected?

  Yes

  No

  N/A

• Are computer passwords changed regularly?

  Yes

  No

  N/A

• Does the Hotel have computer firewall and antivirus software installed on all computers?

  Yes

  No

  N/A

• Are computer protection measures updated regularly?

  Yes

  No

  N/A

• Is critical Hotel information backed up regularly?

  Yes

  No

  N/A

Communication

• Does the Hotel have a Security Procedures Policy? Are staff made aware of this during their induction? Are they regularly refreshed on the Policy?

  Yes

  No

  N/A

• Is security documentation regularly reviewed and if necessary updated?

  Yes

  No

  N/A

• Do staff regularly meet to discuss security issues? Or are they encouraged to raise concerns about security? Are these concerns discussed during staff meetings/training?

  Yes

  No

  N/A

• Is the Hotel a member of a local Business Watch or similar group?

  Yes

  No

  N/A

• Does the Hotel have the contact details for the local Crime Prevention Section?

  Yes

  No

  N/A

• Is a senior staff member in contact with the neighbouring businesses and or residents regarding issues of security and crime that might affect the local area?

  Yes

  No

  N/A

• Does the hotel participate in a local liquor accord?

  Yes

  No

  N/A

• Are staff trained to report maintenance problems and safety concerns?

  Yes

  No

  N/A

Fire Security And Evacuation

• Are the fire hydrants and fire extinguishers in good working order? Are they regularly tested every 6 months by a qualified person?

  Yes

  No

  N/A

• Is the location of the fire extinguishers clear of obstructions and easily accessible?

  Yes

  No

  N/A

• Are staff aware of the fire evacuation process/assembly point? Are staff made aware of this during their induction?

  Yes

  No

  N/A

• Is there an evacuation plan which is practiced and are staff fully aware of their roles and responsibilities in the event of a fire?

  Yes

  No

  N/A

• Does the Hotel have an adequate number of fire wardens?

  Yes

  No

  N/A

• Is the building free from flammable and combustible waste and other materials both internally and externally that may create a fire hazard?

  Yes

  No

  N/A

• Is waste material stored in a manner to reduce the risk of fire in or near the building?

  Yes

  No

  N/A

• Does the building have an automatic fire suppression system to extinguish small fires (sprinklers)?

  Yes

  No

  N/A

• Are all fire doors self-closing and fitted with alarms?

  Yes

  No

  N/A

• Is there emergency lighting this is activated in the event of a power failure?

  Yes

  No

  N/A

• Are staff training in procedures to be following in the event of a bomb threat?

  Yes

  No

  N/A

• Are smoke alarms regularly checked and tested by a qualified person?

  Yes

  No

  N/A

• Are smoke alarms connected to the alarm system and is the system monitored remotely?

  Yes

  No

  N/A

• Have wardens been appropriately trained in their duties in the event of fire?

  Yes

  No

  N/A

Hold Ups

• Are staff aware of ‘CODE A’ in the event of a hold up?

  Yes

  No

  N/A

• Are height stickers/gauges installed at exits?

  Yes

  No

  N/A

• Does the Hotel have a policy in the event of a robbery? (i.e. to secure the crime scene)

  Yes

  No

  N/A

• Have staff received Armed Robbery prevention training?

  Yes

  No

  N/A

• Does the Hotel have a Victim Support Policy established?

  Yes

  No

  N/A

• Are staff aware of victim support services available

  Yes

  No

  N/A

Work Health And Safety

• Are staff aware of their obligations and rights in relation to Work Health & Safety requirements?

  Yes

  No

  N/A

• Are chemicals and other hazardous substances stored in appropriate places and in compliance with legislative requirements?

  Yes

  No

  N/A

Completion

• Comments and Recommendations

• Inspector's Name and Signature

  Sign