Housekeeping Room Inspection - SNARZ

• Person Being Audited

  Select

• Room Number

• Conducted on

  Date

• Prepared by (person conducting Audit)

  Select

Entry Way

• Door, molding, and exterior carpet are clean

  Yes

  No

  Can't clean/IVR

• Was an IVR code entered for the defect?

  Yes

  No

• Room is free of unpleasant odors

  Yes

  IVR

• Was an IVR code entered for this defect?

  Yes

  No

• Interior floor is clean & free of debris

  Yes

  No

• Privacy Sign in good Condition

  Yes

  No

Bathroom

• Make-Up Mirror is Clean and free of Dust

  Yes

  No

• Bathroom door is clean

  Yes

  No

• Bathroom Mirror is Clean

  Yes

  No

• Sinks are Clean (Including overflow drain)

  Yes

  No

• Sink Amenities are properly displayed with labels facing forward

  Yes

  No

• Soap Dish is Clean and soap is lying flat in dish

  Yes

  No

• Cotton Display is Complete (2 Q-Tips, 2 Cotton Balls)

  Yes

  No

• Trash can is clean with new liner

  Yes

  No

  N/A

• Shower glass/curtain is clean and in good condition

  Yes

  No

  Can't clean/IVR

• Was an IVR code entered for the defect?

  Yes

  No

• Ceiling is Clean of hair and water marks

  Yes

  No

• Bath Amenities are properly displayed with labels and pump necks facing forward

  Yes

  No

• Shower Walls and Tub are Clean (free of mold/scum/hairs)

  Yes

  No

• Shower Fixtures are Clean & Polished

  Yes

  No

• Louvered slats on bathroom door are clean & free of Dust

  Yes

  No

• Toilet is Clean (dry/free of hairs/stains)

  Yes

  No

• Tissue and toilet Paper is Tipped

  Yes

  No

• Toilet walls and art are clean

  Yes

  No

• Terry standard ( 3 bath towels, face towels, and hand towels)

  Yes

  No

• Terry presentation meets standard (bathmats at shower, tub and each sink)

  Yes

  No

• Floor is Clean (free of hairs)

  Yes

  No

• 1 Robe hung on hook/1 pair of Slippers/1 Non complimentary robe tag

  Yes

  No

• Bathroom is free of Hair (mark if you found hairs anywhere)

  Yes

  No

• Live Plant (Required in Club Level rooms only)

  Yes

  No

  N/A

Closet

• Light working

  Yes

  No

• Decorative Mirror is Clean

  Yes

  No

• Shelf is dust free

  Yes

  No

• No debris or items in drawers

  Yes

  No

• 1 Robe hung on hook/1 pair of Slippers/1 Non complimentary robe tag

  Yes

  No

• All required amenities are present

  Yes

  No

• Hangers - 6 Clip, 6 Non-Clip & 3 Satin

  Yes

  No

• Ironing board and Iron without water inside/cord retracted.

  Yes

  No

• Foam Pillow & Blanket presented in bag liner

  Yes

  No

• 2 Luggage Racks in good condition and 1 Umbrella

  Yes

  No

• Two Laundry Bags with 2 Tickets & Shoeshine Cards

  Yes

  No

• Hair Dryer

  Yes

  No

Coffee/Refrigerator Cabinet

• Refrigerator is clean with no remaining items from previous guest.

  Yes

  No

• The glass shelf is clean

  Yes

  No

• 2 coffee cups/2 Saucers/2 logoed to-go cups and 2 lids/4 creamers/4 reg, 2 decaf coffee pods/2 sip straw/2 stir straw/4 variety of sugars/2 Breakfast tea/2 chamomile tea

  Yes

  No

• Logos facing forward for all amenities

  Yes

  No

• Coffee maker is clean, free of used pods, and without water

  Yes

  No

• Safe is open, clean and has Liability Clause Sticker

  Yes

  No

• Ice bucket clean, dry, w/Tongs, and has a bag inside

  Yes

  No

• Coffee box is clean and has no spilled sugar inside drawer.

  Yes

  No

• Coffee box drawer opens freely with no straws under the drawers.

  Yes

  No

• Coffee Machine is Clean & accompanied with two bottles of Ritz-Carlton Water

  Yes

  No

Bedroom

• TV stand clean & dust free

  Yes

  No

• TV remote clean/works

  Yes

  No

• IRD and Guest Service Directory are present/QR Code

  Yes

  No

• 1 non-Ritz-Carlton Magazine

  Yes

  No

• Doors, baseboards, and walls, are clear of dust and marks

  Yes

  No

• Was an IVR code entered for the defect?

  Yes

  No

• Carpets are vacuumed and free of stains.

  Yes

  No

  Can't clean/IVR

• Was an IVR code entered for the defect?

  Yes

  No

• Room is free of cobwebs and dust (high/low)

  Yes

  No

• Side light, pictures, and tables are dust free

  Yes

  No

• Phone is Clean, cords neatly wrapped and dust free

  Yes

  No

• Note Pad & Pen are placed next to phone

  Yes

  No

• 2 bottles of water and 2 glasses on coasters, aligned

  Yes

  No

• Chairs are clean, free of dust, and not touching the baseboard

  Yes

  No

  Can't clean/IVR

• Was an IVR code entered for the defect?

  Yes

  No

• Trash can is clean, has liners in it, and is not touching the wall or desk

  Yes

  No

• Lights, phones, TV, AC, and radio are working properly

  Yes

  IVR

• Was an IVR code entered for the defect?

  Yes

  No

• Clock has correct time and alarm in off position

  Yes

  No

Bed

• Headboards are clean/free of dust

  Yes

  No

• Four pillows are neatly placed (no stains, hair, and clean pillow protector)

  Yes

  No

• Linen is Clean, in Good Condition & free of Stains/hairs

  Yes

  No

• Mattress Encasement and Mattress Pad on bed and free of Hair and debris

  Yes

  No

• Overall presentation of bed

  Yes

  No

Balcony

• Balcony is free of cobwebs

  Yes

  No

• Windows are Clean & free of Streaks

  Yes

  No

• Furniture meets the standard (2 Chairs & Table Facing out)

  Yes

  No

• Balcony Furniture is Clean

  Yes

  No

• Balcony Railings and Floor are Clean

  Yes

  No

• Sliding Door & Tracks are Clean & free of Debris

  Yes

  No

• Drapes and sheers are completely open and match exactly

  Yes

  No

Sofa

• Clean and free of debris and stains

  Yes

  No

  N/A

• Was an IVR code entered for the defect?

  Yes

  No

  N/A