Title Page
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Document No.
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How Touch Point Conversation
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Collaboration
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Working together across my store and across my group to achieve shared success.
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I talk to colleagues, sharing knowledge, experience and best practice.
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I create a team spirit in my department
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I have a network that stretches beyond my store.
Empathy
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I build strong relationships with my customers and colleagues
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I am warm and welcoming with customers and colleagues, putting people at the heart of everything I do
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I take time to see, hear and recognise others
Responsiveness
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I am flexible in the way I think, make decisions and handle change.
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I act quickly, making decisions based on what is right for customers and colleagues.
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I thrive on change and take people with me to deliver it.
Resilience
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I know my own source of energy and keep myself fit for life.
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I have energy and drive to deliver beyond expectation.
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My colleagues see me doing the right thing both when everything is going well and when times are tough.
Inovation
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I am always looking for ideas and opportunities to build a better Tesco by looking for opportunities to improve my Department in store.
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I share my ideas and encourage my colleagues to do the same.
What?
What's going well?
What Opportunities are there to Improve?
Sign off Lead Manager
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Sign off Team Manager
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