HR30 - Security Log & Reporting rev1

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Information...

• 
  The following guidelines are to provide clarification on the communications protocols that security personnel must follow during the out of hour’s period in respect to reporting urgent and non urgent matters:-
  
  
  Urgent Matters
  
  All urgent matters should be called through to Proactive Management immediately.
  
  Ben Snedker 07903 386 257
  Jason Brown 0773 9759 359
  
  Definition of urgent matters
  
  • Serious Health and Safety matters
  • Intrusion on site
  • Theft / damage / vandalism to clients assets
  • Fire
  • Water leaks
  • Serious security risk to staff and clients assets
  • Request for access without prior notification
  
  
  Non Urgent Matters
  
  All non urgent matters are to be logged in at the end of your shift by a telephone to any Proactive Management staff/operations listed below.
  
  1. Ben Snedker 07903 386 257
  2. Jason Brown 0773 9759 359
  3. Elle Farey 0781 4968 129
  4. Office​ 01536 799 811
  
  Definition of non urgent matters (please note this list does not cover every eventuality but provides an example)
  
  • In accessible checkpoint’(s)
  • General observation that requires attention
  • Improvements to maintain security of the site
  • Refused access
  • Client visits
  
  For all urgent and non urgent logs these should also be recorded within the note book located within the security case. Please ensure that a detailed log is written in clear hand writing including the following:-
  
  • Date
  • Time
  • Your name
  • Description of events/ occurrence
  • Full names of third parties if applicable
  • If applicable vehicle registration, make, colour
  • Root cause
  • Action taken
  
  

Declaration...

• 
  I declare that I have read and fully understand the information delivered regards policy HR30
  
  

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