IC-QC-WC Management Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Admin

• KRONOS Time Completed

  Yes

  No

  N/A

• SPARTA completed with Indirect Hours entered completed<br>

  Yes

  No

  N/A

• 5 Minute Meeting w/ Team Completed

  Yes

  No

  N/A

• Any outstanding Call Logs for ICQC Associates<br>(Lotus Notes - Customer Service Database)

  Yes

  No

  N/A

• STATS Completed - Total CF & C/F AFFECTING CUSTOMERS<br>(104 STATS excel file on Common Drive, Can't Find Access Database)

  Yes

  No

  N/A

Will Call - Daily

• Will Call Associate Daily Checklist turned in from prior day

  Yes

  No

  N/A

• Will Call Customer Waiting Area Clean & Ready for Day to Day Business?<br>(Coffee made, TV on, New Sign-in Log, Coffee condiments stocked)

  Yes

  No

  N/A

• Check for aging Will Call pack tasks<br>(IRIS-PRODUCTIVITY TAB)

  Yes

  No

  N/A

• Check for Will Call orders with a status of PACKED<br>(IRIS-PRODUCTIVITY TAB)

  Yes

  No

  N/A

• Will Call RA's are being processed timely?

  Yes

  No

  N/A

• Will Call orders have been "Loaded" each night

  Yes

  No

  N/A

• Xfer's and Cancelled Order process being maintained

  Yes

  No

  N/A

Will Call - Weekly

• Aging Will Call email sent to Sales<br>(See Will Call Policy for Aging Will Call Guidelines)

  Yes

  No

  N/A

• Will Call File Folder Cleanup<br>(All Sales Orders in Will Call File are have a station code of "Will Call Stage" in the Mainframe)

  Yes

  No

  N/A

Quality Department

• Check for Random Audit Failures<br>(WMX-Audit Management)

  Yes

  No

  N/A

• Review Open CRE's<br>(Lotus Notes - CSDB - See Cody)

  Yes

  No

  N/A

• Daily Quality Meeting Completed?

  Yes

  No

  N/A

• Group Lead Random Audits completed prior day (20 each)?<br>(Admin daily email)

  Yes

  No

  N/A

• QC Daily Checklist completed by Associate?

  Yes

  No

  N/A

• Comfortable getting to all Quality files on Groups drive?<br>(CAR/PAR, ERROR TRACKER, ASSOCIATE ERRORS, ASSOCIATE PERSONEL FILE, MONTHLY QUALITY RECAP)

  Yes

  No

  N/A

Quality Department - Weekly

• Weekly emails are sent out from Quality Associate

  Yes

  No

  N/A

Inventory Control Department

• IC Daily Checklists completed by Associates?

  Yes

  No

  N/A

• Review Prior Day Inventory Adjustments for accuracy

  Yes

  No

  N/A

• Any IART's to complete for inventory adjustments over $1000?

  Yes

  No

  N/A

• Block Audits completed?

  Yes

  No

  N/A

• Cycle Counts completed?

  Yes

  No

  N/A

• Problem/Penalty/Newfloor being addressed and up to date?

  Yes

  No

  N/A

• Inventory Tab in IRIS reviewed?

  Yes

  No

  N/A

• Check for aging LP_XFER's and INV_XFER's and send email?

  Yes

  No

  N/A

Housekeeping

• Walk your departments and address any housekeeping issues.

  Yes

  No

  N/A