Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Front of Store
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Show me your last review? What was the score? Show me your Action Plan?
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Does the store have minimum Door Greeter roster in place?
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Is the door greeter in place during review? Answer N/A if review is conducted outside Door Greeter Hours.
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Have they completed the required training?
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Do they have a walkie talkie?
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Do they have a ScanSKU?
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Do they have the TAKEN stamp?
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Is every customer being greeted?
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Is every customer being offered a basket or trolley?
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Is the door greeter checking every bag over A4?
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Is every receipt being stamped after a bag, stock and receipt check?
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Are they thanking and fare welling every customer?
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Are there shopping baskets/shopping trolleys availble for customers that are free of rubbish?
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Are the bulk stacks neat, labelled and safe?
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Do the bulkstacks/round tables consist of "hot"/ Top 20 / good value items?
Visual Merchandising
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Is the ‘Whats On’ Communication Board positioned at the front of the store with both side visible and displaying correct signage?
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Is the Hot Lines wall merched to current VM direction with correct ticketing, stripping and graphic cutouts?
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Is the Story wall merched to current VM direction with correct ticketing, stripping and graphic cutouts?
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Are the EDM end bays set up per VM direction with correct ticketing and stripping?
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Is the Outdoor ‘Lets Play’ Communication Board positioned at the entrance of the outdoor section with both sides visible and displaying correct signage?
Frontend
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Is the register counter clean and clutter-free?
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Can the register operator explain the Toymate Price Match policy
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Are the register operators asking every customer about the loyalty program and encouraging sign ups.
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Are the register add on prompts being followed?
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Is the receipt being handed to the customer.
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Is the register teammate thanking every customer at the end of the transaction.
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Are register teammates calling for assistance to reduce queues.
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Daily Coverage form is filled out and followed
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Is reshop being cleared regularly. No build up of reshop.
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Drinks fridge is full and all product in date. No drinks other than the current range are in the fridge.
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Checking confectionary for out of date stock is regular and stock is cleared before date
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Are batteries next to the register counter?
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Refund slips are accounted for at the end of the day.
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Cash is packaged up ready for banking at the end of everyday.
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Hourly Cash removal from registers is happening during December.
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Store has cleaning supplies at Registers and Office to support all aspects of cleaning
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Visitors Log is being used and filed in a folder for later reference
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Cleaners are signing in the Visitor logbook
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Cleaners Checklist is signed off for each visit.
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Lost and Found register is set up and location is also set up.
Salesfloor
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Are all TV screens playing the correct information.
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Can the salesfloor team mate explain Toymate Price Match policy
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Is the 3m rule happening on salesfloor by management and team mates.
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Have last weeks Price Changes been actioned. Check a random selection.
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Ticketing standards are being meet – check 3 random sides, round tables and register bays
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Check the tie up of this weeks EDM for quality set up.
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Tile Time is being completed on a daily basis.
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Nightfill is set up and following company process. Nightfill Leader, splitting stock to correct aisle, team mates trained, store ready for trade.
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Top 20 Lines Report is actioned and filed every week.
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Covid Checklists have been completed.
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Is the floor clear of rubbish
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Is the floor clear of hazards such as unattended ladders
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Are displays clean and in saleable condition
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Are the stands located in the appropriate location for categorization purposes.
Outdoor
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Can the Outdoor team mate explain the Toymate Price Match policy
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Are the safety signs up throughout the Outdoor department.
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Ticketing standards are being meet
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Check all bikes have a sample/display model on show.
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Does the store have a specialist Outdoor team mate.
Storeroom
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Storeroom floor plan is displayed showing locations for storage, wastage, supplies etc...
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Storeroom noticeboard is set up including - laminated rubbish pick up schedule.
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Warehouse truck is being received in the correct manner
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Lego receiving procedure is in place and followed.
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All direct stock receiving has a POD
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Storeroom has clearly defined Consignment/Vendor section
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Store has clearly designated Isolation pallets/bays
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Store is splitting all stock into Categories and has a clearly defined splitting area.
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Storeroom has clearly defined space/bays allocated to Outdoor.
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Bikes are sorted and stored by size.
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Trampolines are stored in full sets. For example, all 5 boxes of a trampoline are stacked together to avoid giving out the incorrect boxes.
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Storeroom has clearly defined space/bays allocated to small toy and sorted using the same flow as the sales trading floor. Signage is in place indicated category
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Top shelves/ canopy are used for bulk merchandise.
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Wastage bays are set up and labeled corrected. All stock has wastage labelled attached and filled out correctly. All stock is less than three weeks old.
Teammates
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Are all teammates in the correct uniform including lanyard and bumbag?
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Are all teammates consistently performing the 3M rule
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Are teammates taking the customer to items rather than pointing to an area.
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Have all teammates completed the induction
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Have all teammates completed the Customer Service training, including watching the video
Managers
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Are managers following the 7 day Store Manager routine.
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Is the Toymate Newsletter available for all team mates to read. Does the store confirm each team mate has read the Newsletter.
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Is the Top 10 Non Negotiables posted on the noticeboard for all team mates to read.
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Is the Breakroom set up to the required standard. Noticeboard, correct signage, checklists, communication clips.
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Can the manager recall last weeks Kepler results. ATV/ UPT/ Sales conversion
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Safe Operating Procedures (SOP) training is completed and sign offs are saved on the shared drive. Store has a folder in breakroom for all SOP’s for team to read.
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First Aid kit is full of required items. All items are in date.
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Do the managers know how the CCTV system works and can they review footage?
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Weekly Operational Calls are being held and checklists completed including Top 50 comparison.
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Recruitment Folder is set up and recruitment processed followed for new employees
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Is the store completing a weekly store walk recorded on Audit Pro?
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Management Meeting is being held on a Wednesday afternoon and recorded using correct Agenda. Tasks are assigned and Due by dates are filled in. Store Manager is not letting deadlines extend.
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Refund Slip details are being emailed to Loss Prevention every Monday for auditing to be completed. The original receipts and slips should be filed at the store in a box labelled Loss Prevention.
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Cash from Pallet sales have been banked. Nothing over one month old.
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Rosters are posted two weeks in advance.
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Are hours rostered for the Outdoor section based around sales/customer service each week.
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Management Roster is in place - SM Tue-Sat, ASM Sun-Thu and is flexible and fair for all managers.
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All new employees have completed the on line Induction.
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Is the GO1 Tracking chart up to date and teammates are completing modules as per calendar
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Checklists are in place and being used for: Managers Opening & Closing
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Register/Frontend
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Outdoor
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Salesfloor
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Cleaning
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Are tasks happening on auto pilot?
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Has the store completed the Monthly maintenance Checklist. Is action being taken to have issues fixed.
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Has the store completed the Monthly Trolley Pallet Count spreadsheet.
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Is the Store Manager tracking teammate Leave via the tracking spreadsheet and filing forms for all leave?
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