Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Front of Store

  • Show me your last review? What was the score? Show me your Action Plan?

  • Does the store have minimum Door Greeter roster in place?

  • Is the door greeter in place during review? Answer N/A if review is conducted outside Door Greeter Hours.

  • Have they completed the required training?

  • Do they have a walkie talkie?

  • Do they have a ScanSKU?

  • Do they have the TAKEN stamp?

  • Is every customer being greeted?

  • Is every customer being offered a basket or trolley?

  • Is the door greeter checking every bag over A4?

  • Is every receipt being stamped after a bag, stock and receipt check?

  • Are they thanking and fare welling every customer?

  • Are there shopping baskets/shopping trolleys availble for customers that are free of rubbish?

  • Are the bulk stacks neat, labelled and safe?

  • Do the bulkstacks/round tables consist of "hot"/ Top 20 / good value items?

Visual Merchandising

  • Is the ‘Whats On’ Communication Board positioned at the front of the store with both side visible and displaying correct signage?

  • Is the Hot Lines wall merched to current VM direction with correct ticketing, stripping and graphic cutouts?

  • Is the Story wall merched to current VM direction with correct ticketing, stripping and graphic cutouts?

  • Are the EDM end bays set up per VM direction with correct ticketing and stripping?

  • Is the Outdoor ‘Lets Play’ Communication Board positioned at the entrance of the outdoor section with both sides visible and displaying correct signage?

Frontend

  • Is the register counter clean and clutter-free?

  • Can the register operator explain the Toymate Price Match policy

  • Are the register operators asking every customer about the loyalty program and encouraging sign ups.

  • Are the register add on prompts being followed?

  • Is the receipt being handed to the customer.

  • Is the register teammate thanking every customer at the end of the transaction.

  • Are register teammates calling for assistance to reduce queues.

  • Daily Coverage form is filled out and followed

  • Is reshop being cleared regularly. No build up of reshop.

  • Drinks fridge is full and all product in date. No drinks other than the current range are in the fridge.

  • Checking confectionary for out of date stock is regular and stock is cleared before date

  • Are batteries next to the register counter?

  • Refund slips are accounted for at the end of the day.

  • Cash is packaged up ready for banking at the end of everyday.

  • Hourly Cash removal from registers is happening during December.

  • Store has cleaning supplies at Registers and Office to support all aspects of cleaning

  • Visitors Log is being used and filed in a folder for later reference

  • Cleaners are signing in the Visitor logbook

  • Cleaners Checklist is signed off for each visit.

  • Lost and Found register is set up and location is also set up.

Salesfloor

  • Are all TV screens playing the correct information.

  • Can the salesfloor team mate explain Toymate Price Match policy

  • Is the 3m rule happening on salesfloor by management and team mates.

  • Have last weeks Price Changes been actioned. Check a random selection.

  • Ticketing standards are being meet – check 3 random sides, round tables and register bays

  • Check the tie up of this weeks EDM for quality set up.

  • Tile Time is being completed on a daily basis.

  • Nightfill is set up and following company process. Nightfill Leader, splitting stock to correct aisle, team mates trained, store ready for trade.

  • Top 20 Lines Report is actioned and filed every week.

  • Covid Checklists have been completed.

  • Is the floor clear of rubbish

  • Is the floor clear of hazards such as unattended ladders

  • Are displays clean and in saleable condition

  • Are the stands located in the appropriate location for categorization purposes.

Outdoor

  • Can the Outdoor team mate explain the Toymate Price Match policy

  • Are the safety signs up throughout the Outdoor department.

  • Ticketing standards are being meet

  • Check all bikes have a sample/display model on show.

  • Does the store have a specialist Outdoor team mate.

Storeroom

  • Storeroom floor plan is displayed showing locations for storage, wastage, supplies etc...

  • Storeroom noticeboard is set up including - laminated rubbish pick up schedule.

  • Warehouse truck is being received in the correct manner

  • Lego receiving procedure is in place and followed.

  • All direct stock receiving has a POD

  • Storeroom has clearly defined Consignment/Vendor section

  • Store has clearly designated Isolation pallets/bays

  • Store is splitting all stock into Categories and has a clearly defined splitting area.

  • Storeroom has clearly defined space/bays allocated to Outdoor.

  • Bikes are sorted and stored by size.

  • Trampolines are stored in full sets. For example, all 5 boxes of a trampoline are stacked together to avoid giving out the incorrect boxes.

  • Storeroom has clearly defined space/bays allocated to small toy and sorted using the same flow as the sales trading floor. Signage is in place indicated category

  • Top shelves/ canopy are used for bulk merchandise.

  • Wastage bays are set up and labeled corrected. All stock has wastage labelled attached and filled out correctly. All stock is less than three weeks old.

Teammates

  • Are all teammates in the correct uniform including lanyard and bumbag?

  • Are all teammates consistently performing the 3M rule

  • Are teammates taking the customer to items rather than pointing to an area.

  • Have all teammates completed the induction

  • Have all teammates completed the Customer Service training, including watching the video

Managers

  • Are managers following the 7 day Store Manager routine.

  • Is the Toymate Newsletter available for all team mates to read. Does the store confirm each team mate has read the Newsletter.

  • Is the Top 10 Non Negotiables posted on the noticeboard for all team mates to read.

  • Is the Breakroom set up to the required standard. Noticeboard, correct signage, checklists, communication clips.

  • Can the manager recall last weeks Kepler results. ATV/ UPT/ Sales conversion

  • Safe Operating Procedures (SOP) training is completed and sign offs are saved on the shared drive. Store has a folder in breakroom for all SOP’s for team to read.

  • First Aid kit is full of required items. All items are in date.

  • Do the managers know how the CCTV system works and can they review footage?

  • Weekly Operational Calls are being held and checklists completed including Top 50 comparison.

  • Recruitment Folder is set up and recruitment processed followed for new employees

  • Is the store completing a weekly store walk recorded on Audit Pro?

  • Management Meeting is being held on a Wednesday afternoon and recorded using correct Agenda. Tasks are assigned and Due by dates are filled in. Store Manager is not letting deadlines extend.

  • Refund Slip details are being emailed to Loss Prevention every Monday for auditing to be completed. The original receipts and slips should be filed at the store in a box labelled Loss Prevention.

  • Cash from Pallet sales have been banked. Nothing over one month old.

  • Rosters are posted two weeks in advance.

  • Are hours rostered for the Outdoor section based around sales/customer service each week.

  • Management Roster is in place - SM Tue-Sat, ASM Sun-Thu and is flexible and fair for all managers.

  • All new employees have completed the on line Induction.

  • Is the GO1 Tracking chart up to date and teammates are completing modules as per calendar

  • Checklists are in place and being used for: Managers Opening & Closing

  • Register/Frontend

  • Outdoor

  • Salesfloor

  • Cleaning

  • Are tasks happening on auto pilot?

  • Has the store completed the Monthly maintenance Checklist. Is action being taken to have issues fixed.

  • Has the store completed the Monthly Trolley Pallet Count spreadsheet.

  • Is the Store Manager tracking teammate Leave via the tracking spreadsheet and filing forms for all leave?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.