Ignite Store Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Back Office

• Target calc updated?

  Yes

  No

  N/A

• Commission sheet on show?

  Yes

  No

  N/A

• Health & safety board complete and up to date?

  Yes

  No

  N/A

• Back office clean & tidy?

  Yes

  No

  N/A

• Back office standards on a scale of 1/10

• Cif Rec & Compass discounts completed daily?

  Yes

  No

  N/A

• Repairs sent back & loan phones well organised?

  Yes

  No

  N/A

• R&R sent back & excel spreadsheet updated

  Yes

  No

  N/A

• Returns sent back, excel spreadsheet completed & credit notes marked as 'Yes'?

  Yes

  No

  N/A

• Less than 5 repair bags?

  Yes

  No

  N/A

• Only one/no totes remaining in store?

  Yes

  No

  N/A

• Staff with all active individual codes?

  Yes

  No

  N/A

• Banking up to date?

  Yes

  No

  N/A

• Stock well organised?

  Yes

  No

  N/A

• Goods in/out being filed and signed?

  Yes

  No

  N/A

• Reviews taking place with evidence?

  Yes

  No

  N/A

• Stock counts completed & corrected with evidence?

  Yes

  No

  N/A

• Store phone with no voicemails?

  Yes

  No

  N/A

• Outstanding customer problems remaining?

  Yes

  No

  N/A

• Archiving from previous month completed?

  Yes

  No

  N/A

• NPS visible and up to date?

  Yes

  No

  N/A

• Morning briefs being completed?

  Yes

  No

  N/A

• Conversion updated & on show?

  Yes

  No

  N/A

• Store demo phones available

  Yes

  No

  N/A

• Store demo sims (for CS) available ?

  Yes

  No

  N/A

H&S File

• Monthly managers checklist complete ?

  Yes

  No

  N/A

• Emergency light test complete?

  Yes

  No

  N/A

• Fire alarm test up to date?

  Yes

  No

  N/A

• Training Matrix completed & updated

  Yes

  No

  N/A

• Staff training all completed and up to date?

  Yes

  No

  N/A

• Key holder list completed & correct?

  Yes

  No

  N/A

• Key holder responsibilities form completed?

  Yes

  No

  N/A

Shop Floor

• POS Correct?

  Yes

  No

  N/A

• Copy & Keep working ?

  Yes

  No

  N/A

• iPad model up to date?

  Yes

  No

  N/A

• Eagle on display?

  Yes

  No

  N/A

• Accessory Bay with no empty pegs, full and prices showing?

  Yes

  No

  N/A

• EPAY machine updated with current staff?

  Yes

  No

  N/A

• ESSO removed off tills & terminals?

  Yes

  No

  N/A

• Bags fully stocked?

  Yes

  No

  N/A

• Magazines correct & fully stocked?

  Yes

  No

  N/A

• Matrix & price tickets updated?

  Yes

  No

  N/A

• Wifi working?

  Yes

  No

  N/A

• Live handsets all working with backing cards and prices?

  Yes

  No

  N/A

• Handset (dummy) well organised with all backing cards and prices?

  Yes

  No

  N/A

• Repair laptop working?

  Yes

  No

  N/A

• Sides/connection desks/Demo phones polished and tidy

  Yes

  No

  N/A

• Shop floor clean & tidy?

  Yes

  No

  N/A

• Welcome wallets available and used?

  Yes

  No

  N/A

• Till area clean & tidy

  Yes

  No

  N/A

• Chalk board on displayed with up to date promo

  Yes

  No

  N/A

• Customer capture pads being used and on display

  Yes

  No

  N/A

Compliance

• Demo log updated?

  Yes

  No

  N/A

• 2 days of paperwork showing all signatures?

  Yes

  No

  N/A

• 2 days of paperwork correctly completed?

  Yes

  No

  N/A

• 2 signatures on goods in/out?

  Yes

  No

  N/A

• 2 signatures on all banking

  Yes

  No

  N/A

• 2 signatures on discounts / returns?

  Yes

  No

  N/A

• New Proof Checklist being completed?

  Yes

  No

  N/A

• RM Checklist completed?

  Yes

  No

  N/A

• Compliance Declaration Reviewed and improvements made?

  Yes

  No

  N/A

• Stock Variance above standard?

  Yes

  No

  N/A

• Demo log updated?

  Yes

  No

  N/A

• Training board updated?

  Yes

  No

  N/A

Additional Comments / Outstanding store issues

• Select from range

• Regional Manager

  Sign

• Store Manager

  Sign

• Yes

  No

  N/A