Immedia System Certification: Preventative Maintenance Visit

• Customer Name:

• Building Address:
  Address

• Room Name/Number:

• Case Number:

• Visit Date:

  Date

• Certified By:

Physical Inspections

• Equipment

  Select Displays Video Wall Projectors Wall Connections Table Connections Floor Connections User Interface/Control Rack Ceiling Boxes Room Schedulers Sound Bars Speakers Cameras Microphones Podium Mobile Cart Shared Head End Misc

  • Displays
  • Video Wall
  • Projectors
  • Wall Connections
  • Table Connections
  • Floor Connections
  • User Interface/Control
  • Rack
  • Ceiling Boxes
  • Room Schedulers
  • Sound Bars
  • Speakers
  • Cameras
  • Microphones
  • Podium
  • Mobile Cart
  • Shared Head End
  • Misc

• All installed displays are level. Take a picture showing a level on the display.

  Yes

  No

  N/A

• All cabling is dressed behind the display and there is no risk of cabling becoming loose.

  Yes

  No

  N/A

• All devices behind the display properly attached.

  Yes

  No

  N/A

• The image properly filling the screen. (no over scanning, correct aspect ratio)

  Yes

  No

  N/A

• All displays are wiped down and clean?

  Yes

  No

  N/A

• Displays

  Passed

  Failed

• What type of Video Wall

  LED Video Wall

  Display Video Wall

• Video Wall is square in the room/niche and displays are aligned.

  Yes

  No

  N/A

• Are there any non functional pixels?

  Yes

  No

• How many panels are affected? - Take a photo of the entire video wall and circle any affected areas.

• White background color calibration. <br>- Take a photo showing color calibration between displays.

  Colors are uniform

  Calibration needed

• Are the installed displays found to be level? Take a picture showing a level on top of the display (or below display if top of display is unreachable). Verify that the measured variance is no more than +/- .3 degrees from absolute 0.

  Yes

  No

• Are the displays properly gapped between each other? Spacing needs to be thickness of business card or by utilizing gap it tool. Is a single display able to be popped out without causing adjacent display to be popped out?

  Yes

  No

• Take photos of corners of displays that are intersecting each other.

  Media

• Is cabling properly supported behind video wall to allow displays to be popped out and pushed back without pinching cables?

  Yes

  No

• Color calibration. Take a photo using a white background for all displays to show color calibration between displays.

  Colors are uniform

  Calibration needed

• Video Wall

  Passed

  Failed

• The projected image is correctly filling the screen horizontally and focused. <br>- Take a picture that shows the entire image filling the screen utilizing the projectors test pattern.

  Yes

  No

  N/A

• There is minimal to no vibration within the projected image.<br>

  Minimal to no vibration

  Vibration

• The rooms lighting is not causing washout of the projected image.

  Lights are not causing washout

  lights are causing washout

• Projector cables are properly dressed. (neat and not over bent) <br>- Take a picture of the projector showing the projector with cables correctly dressed.

  Yes

  No

  N/A

• The projectors surface and filters have been cleaned.

  Yes

  No

  N/A

• Lamp Hours

• The projection screen is damage free.

  Yes

  No

  N/A

• The projection screen up/down limits are set appropriately.

  Yes

  No

  N/A

• The projection screen properly tensioned.

  Yes

  No

  N/A

• Projectors and Projection Screens

  Passed

  Failed

• All installed wall plates are level and damage free. - Take a picture showing all wall plates and the ground as a level reference.

  Yes

  No

  N/A

• Wall Connections

  Passed

  Failed

• Cables in the table boxes are organized in their appearance. - Take photo of table and cables organized inside table box.

  Yes

  No

  N/A

• All cables under the table are neatly dressed and are not hanging down to where they could be tangled or damaged.

  Yes

  No

  N/A

• Under table equipment is properly supported with cables dressed and free of damage.

  Yes

  No

  N/A

• Table Connections

  Passed

  Failed

• Floor connections are free of debris and damage.

  Yes

  No

  N/A

• Floor connections are clean and organized.

  Yes

  No

  N/A

• Floor Connections

  Passed

  Failed

• Is rack installed in a credenza/furniture?

  Yes

  No

• Rack Location

• Is a ventilation fan operating in the credenza/furniture?

  Yes

  No

• Fan is not needed. Passive air ventilation is adequate <br>- Take picture of credenza to showing proper ventilation.

  Yes

  No

  N/A

• Does the rack location have adequate temperature control?

  Yes

  No

  N/A

• The rack harness (umbilical) is covered with snakeskin and there is there enough length to be able to service the rack.

  Yes

  No

  N/A

• All devices are secured and free of dust and debris. <br>- Take picture of the FRONT of the rack to show the elevation and organization of the rack.

  Yes

  No

  N/A

• Cabling within the rack is secured and organized. <br> - Take picture of the REAR of the rack to show the cabling and organization of the rack.

  Yes

  No

  N/A

• The rack has been cleaned and equipment vents are free of dust and debris.

  Yes

  No

  N/A

• Rack Enclosures

  Passed

  Failed

• Is ceiling box accessible?

  Yes

  No

  N/A

• All power bricks and small devices are secured in storage box.

  Yes

  No

  N/A

• Interior cabling for power and small devices is organized and dressed. <br>- Take photo of entire ceiling enclosure showing installed equipment and cabling.

  Yes

  No

  N/A

• Ceiling Boxes

  Passed

  Failed

• The scheduler is secured and free of damage. - Take photo showing scheduler with the ground or doorway as a reference.

  Yes

  No

  N/A

• The scheduler on-line and connected to the rooms calendar.

  Yes

  No

  N/A

• The scheduler showing the correct time and date.

  Yes

  No

  N/A

• Room Schedulers

  Passed

  Failed

• The sound bar is clean and free of dust and debris.

  Yes

  No

  N/A

• The sound bar is level in relation to the display.

  Yes

  No

  N/A

• The sound bar been installed properly and is secure.

  Yes

  No

  N/A

• Sound Bars

  Passed

  Failed

• The camera is secured to the mount.

  Yes

  No

  N/A

• The camera is level in respect to the ground.

  Yes

  No

  N/A

• All associated cabling/devices are properly installed and/or dressed. - Take a picture of the camera and its associated cabling.

  Yes

  No

  N/A

• Cameras

  Passed

  Failed

• What type of microphones are present in the system? (click all that apply)

  Select Wired mics Wireless mics Ceiling mics

  • Wired mics
  • Wireless mics
  • Ceiling mics

• Wireless mics are accounted for and damage free. - Take a picture of the mics with any associated base/charging stations.

  Yes

  No

  N/A

• Are there multiple wireless mics?

  Yes

  No

• All mics labeled correctly. (labels match the user interface labeling)

  Yes

  No

  N/A

• Wireless Mics

  Passed

  Failed

• Cabling underneath table is properly supported and dressed. No hanging loops or service coils under table.

  Yes

  No

  N/A

• All table mics are oriented correctly. - Take a picture of the wired mics and their orientation.

  Yes

  No

  N/A

• Wired Mics

  Passed

  Failed

• Ceiling mics are clean and properly supported. - Take pic showing all ceiling mics.

  Yes

  No

  N/A

• Ceiling Mics

  Passed

  Failed

• Microphones

  Passed

  Failed

• See seperate cert for Shared Head End

• List any additional equipment that needs to be applied to the PMV and notes on the current state/status. - Take a picture of any unusual equipment that is being included.

• All speakers have clean grilles and are consistently orientated.

  Yes

  No

  N/A

• All speaker grills are installed firmly. - Take a picture of the speakers in the room/area.

  Yes

  No

  N/A

• Speakers

  Passed

  Failed

• If user interface is a button panel are the permanent labels applied and correct?

  Yes

  No

  N/A

• User Interface is cleaned and free of dust and debris. - Take a picture of the user interface.

  Yes

  No

  N/A

• User Interface/Controllers

  Passed

  Failed

• Is there a display/monitor attached to podium?

  Yes

  No

• Is display securely mounted?

  Yes

  No

  N/A

• All user cables in/on the podium are labeled and organized neatly.

  Yes

  No

  N/A

• Podiums

  Passed

  Failed

• All cabling is secured and organized neatly. - Take a picture of the cart with associated cabling shown.

  Yes

  No

  N/A

• The display is secured and level in relation with ground.

  Yes

  No

  N/A

• Mobile Carts

  Passed

  Failed

Functionality

• Systems In Use

  Select VTC/BYOD Presentation ATC Signage Soundmasking/BGM Local Microphone Reinforcement Misc. AV I/O (Bluetooth, recorders, ALS, etc)

  • VTC/BYOD
  • Presentation
  • ATC
  • Signage
  • Soundmasking/BGM
  • Local Microphone Reinforcement
  • Misc. AV I/O (Bluetooth, recorders, ALS, etc)

• Video Conferencing

  Only BYOD

  Only VTC

  Both VTC & BYOD

• Video Conferencing system in use (i.e. Teams, Zoom, etc.)

• PTZ camera functions are working as expected. (Pan, Tilt and Zoom)

  Yes

  No

  N/A

• User Interface functions are working as expected

  Yes

  No

  N/A

• User Interface date and time are displayed as expected

  Yes

  No

  N/A

• Test call audio is clear and can be heard on both the near side and far side of the call.

  Yes

  No

  N/A

• Test call video is free of jitter and can be seen on both the near side and far side of the call.

  Yes

  No

  N/A

• Additional participants can be invited during a meeting.

  Yes

  No

  N/A

• Call directory is available.

  Yes

  No

  N/A

• Peripherals are working correctly when connected to USB. (camera, mics and speakers)

  Yes

  No

  N/A

• Test call audio is clear and can be heard on both the near side and far side of the call.

  Yes

  No

  N/A

• Test call video is free of jitter and can be seen on both the near side and far side of the call.

  Yes

  No

  N/A

• Video Conferencing

  Passed

  Failed

VTC

• Video Conferencing system in use (i.e. Teams, Zoom, etc.)

• PTZ camera functions are working as expected. (Pan, Tilt and Zoom)

  Yes

  No

  N/A

• User Interface functions are working as expected

  Yes

  No

  N/A

• User Interface date and time are displayed as expected

  Yes

  No

  N/A

• Test call audio is clear and can be heard on both the near side and far side of the call.

  Yes

  No

  N/A

• Test call video is free of jitter and can be seen on both the near side and far side of the call.

  Yes

  No

  N/A

• Additional participants can be invited during a meeting.

  Yes

  No

  N/A

• Call directory is available.

  Yes

  No

  N/A

BYOD

• Peripherals are working correctly when connected to USB. (camera, mics and speakers)

  Yes

  No

  N/A

• Test call audio is clear and can be heard on both the near side and far side of the call.

  Yes

  No

  N/A

• Test call video is free of jitter and can be seen on both the near side and far side of the call.

  Yes

  No

  N/A

• Audio Reinforcement

  Yes

  No

  N/A

• In room audio reinforcement is functioning as expected with no call echo.

  Yes

  No

  N/A

• Video Conferencing

  Passed

  Failed

• All Inputs are passing signal and have been tested.

  Yes

  No

  N/A

• All outputs are receiving signal and are presenting at the appropriate resolutions.

  Yes

  No

  N/A

• Audio Reinforcement (Speakers)

  Yes

  No

  N/A

• In room audio reinforcement is functioning as expected with no feedback.

  Yes

  No

  N/A

• In room audio reinforcement does not distort at maximum volume.

  Yes

  No

  N/A

• Presentation Only

  Passed

  Failed

• All signage locations are functioning and showing designated content.

  Yes

  No

  N/A

• All signage locations have been cleaned and are dust and debris free.

  Yes

  No

  N/A

• Digital Signage

  Passed

  Failed

• Background Music (BGM) is playing the designated source content through all expected areas.

  Yes

  No

  N/A

• The soundmasking system is outputting SM spectra noise in all expected areas.

  Yes

  No

  N/A

• Soundmasking SM spectra noise value. Expected range: 42dBA - 48dBA

• Soundmasking/BGM

  Passed

  Failed

• The presenter microphone intelligible throughout the room.

  Yes

  No

  N/A

• No microphone feedback present at max volume throughout the room.

  Yes

  No

  N/A

• Local Microphone Reinforcement

  Passed

  Failed

• Additional audio and video devices operating in the system.

• Devices are functioning as intended.

  Yes

  No

  N/A

• Misc. AV I/O

  Passed

  Failed

• SIP/VOIP lines are active and calls can be placed/received.

  Yes

  No

  N/A

• The room dialer is functioning properly.

  Yes

  No

  N/A

• During test call all speech is intelligible on both near side and far end of the call.

  Yes

  No

  N/A

• Audio Teleconferencing

  Passed

  Failed

Control

• Control Interface in use.

  Yes

  No

• All control buttons or presses are functioning as intended, including switching, metering and muting.

  Yes

  No

  N/A

• All control surfaces are clean and fingerprint free.

  Yes

  No

  N/A

• Occupancy sensor.

  Yes

  No

• Occupancy sensor is triggering on/off functions and input/output functions as expected.

  Yes

  No

  N/A

• Partition sensor.

  Yes

  No

• Partition sensor(s) are affecting combine/divide functions and system control as expected.

  Yes

  No

  N/A

• Room Control

  Passed

  Failed

• How is the room being controlled?

• If room is being controlled via manufacture remote control then take a photo of the location where the remote is at.

  Media

• Is room working according to scope of work?

  Yes

  No

• Room Control

  Passed

  Failed

Additional Notes

• Preventative Maintenance Inspection Notes

Certification

• Preventative Maintenance Inspection

  Passed

  Failed

• System issues

• Issues are due to an external circumstance. (environmental, furniture, client network, power requirements, etc.)

  Select Yes No

  • Yes
  • No

• Itemized list of external circumstances and advised remediation notes.

• The failed state is affecting the business use of the system.

  Yes

  No

• Critical issues and advised remediation notes.