Cleanliness/Physical Aspects, Sales and Operational Systems

Cleanliness and Physical Aspects
Front Desk Area

All overhead lights working. 1

Floor clean & mopped. 1

Cooler cases free of dust, products pulled forward and facing the front. 1

Rugs clean & vacuumed. 1

Trash emptied. 1

First aid kit stocked. 2

Front door glass clean. 2

Lobby Area

No trash on tables. 1

Table tops wiped down. 1

Floor clean & mopped. 1

Chair bottoms free of dust. 1

Kids' Zone

First aid kit stocked. 4

Area clean/free of trash. 2

All toys put away & not left on floor. 2

No hazards. 4

Hand sanitizer available at entrance. 3

Checking all children into DataTrak (# of kids checked in equals number of kids in room). 1

Kids' Club cards being filled out for new children. 2

Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 2

Group Exercise Studio

Mirrors clean. 1

Wood floor clean & mopped.1

No dust or trash behind equipment. 1

No trash or cups on the floor. 1

Current Group X schedule available. 2

Ladies Wet Area

Shower floor clean. 2

No mildew/mold on walls. 2

Shower curtains clean. 3

Dispensers full. 1

Dry sauna clean and free of trash. 1

Wet area floors clean & free of trash. 1

No mildew/mold under mats. 2

Ladies' Locker Area

Floors clean & vacuumed (no trash). 1

Under counters clean & vacuumed. 2

Tops of lockers clean. 1

Dispensers full. 1

Paper towels full. 1

Toilets clean. 2

Tile clean & mopped. 1

Mirrors clean. 2

Counter tops clean. 3

All lights working. 1

Ceiling tiles clean. 1

Locker doors closed. 1

No towels on floor. 1

Air fresheners filled. 1

Men's Wet Area

Shower floor clean. 2

No mildew/mold on walls. 2

Shower curtains clean. 3

Dispensers full. 1

No mildew/mold under mats. 2

Dry sauna clean and free of trash. 1

Wet area floors clean & free of trash. 1

No mildew/mold under mats. 2

Men's Locker Area

Floors clean & vacuumed (no trash). 1

Tops of lockers clean. 1

Dispensers full. 2

Paper towels full. 1

Urinals & toilets clean. 2

Tile clean and mopped. 1

Mirrors clean. 2

Counter tops clean. 3

All lights working. 1

Ceiling tiles clean. 1

Locker doors closed. 1

No towels on floor. 1

Air fresheners filled. 1

Hallways, Storage Rooms & Sales Area

Sales area floor clean & vacuumed. 1

Sales desks clean & wiped down. 1

Supply closet clean and organized. 4

Main Workout Floor

No trash on workout floor. 2

All lights working. 1

No towels on workout floor. 2

Trash cans all emptied. 1

Water fountain clean. 2

Ceiling tiles clean. 1

Cardio Machines & Stretch Area

Stepper casings and displays clean. 4

Treadmill casings and displays clean. 4

Elliptical casings and displays clean. 4

Bike casings and displays clean. 4

Weight Lifting Area & Spin Room

Machine weights clean. 6

Free weight machines clean. 6

Dumbbell racks clean. 4

Rubber matting clean. 4

Floor swept and free of dust. 1

Mirrors clean. 2

Bikes wiped down. 2

Tanning

All bulbs working. 1

Beds cleaned. 1

Proper chemical being used to clean tanning beds. 1

Tanning log being used (24 hour rule being monitored). 2

Rooms cleaned. 2

Exhaust vents and fans in tanning beds clean. 2

General Facility: Entire Club

AC vents and vent area clean. 4

Weights re-racked. 2

Club is free of any trip hazards. 2

All emergency backup lights work (red light on). 2

Exit signs lit up. 2

Emergency exits free of clutter. 2

All light bulbs working. 2

Employees in proper uniform. 4

Clocks set correctly. 2

Add media

Repairs that need to be made:

Policies, Procedures & Service
Management

Submitted mock audit. 4

Expired/almost expired product is discounted. 2

Member Feedback Board updated. 2

Sales Department

Master Production Log at Front Desk. 1

Master Production Log completely filled out and highlighted appropriately from the previous day. 4

TI Log sourced, highlighted correctly. 2

Production Log completed correctly (cross-referenced by Guest Log). 2

Guest Log correctly completed, emphasis on accurate sourcing. 4

Guest Log-Scheduling MO and filling out trainer name and time. 2

Production Board completed correctly and up-to-date. 2

Membership Services Team:

Membership Binder contains on average 15 active leads per day. 2

Membership Binder being checked by Club Manager.

Averaging 200 calls per day. 1

Guest Courtesy Cards completely filled out. 2

Operations:

Front desk is greeting members hi/bye. Using names while scanning. 2

Front Desk associate knows Rule of 3. 4

Previous day alerts in single digits. Current alerts being addressed by front desk, leaving notes. 4

At least 90% of checkins have photos. 4

Front desk knows Incident Report Policy. 2

Front desk is completing inventory sheet every morning Monday-Friday. 2

Front desk knows cancel procedure. 2

Front desk knows Walk In/Telephone Inquiry procedures. 2

PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 2

Time sheets corrected in DataTrak. 2

Daily Tasks Binder being used on a daily basis (including cleaning checklist). 4

All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 2

Personal Training Department

No pending training appointments from previous day. 2

Trainers' schedules highlighted for 1 1/2 weeks out in Calendar. 2

Production Board current. 2

Trainer Cleaning Checklist completed and filed. 2

Current client files (including MO card or recent evaluation and workout) in order for each individual trainer. 2

Central 1-31 file contains all missed MO's. 2

Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass. 2

Fitness Director has completed 40 sessions per pay period including Training Sessions, MO's and Re-Evals. 68

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.