Cleanliness/Physical Aspects, Sales and Operational Systems

Cleanliness and Physical Aspects
Front Desk Area

All lights working. 1

Floor tile clean & mopped. 1

Wall molding dusted. 1

Rugs clean & vacuumed. 1

Trash emptied. 1

First aid kit stocked. 2

Front door glass clean. 2

Lobby Area

No trash on tables. 1

Table tops wiped down. 1

Carpet clean and vacuumed. 1

Chair bottoms free of dust. 1

Wall molding dusted. 1

Retail racks organized and dust-free.2

Kids' Zone

First aid kit stocked. 4

Area clean/free of trash. 2

All toys put away and not left on floor. 2

No hazards. 4

Hand sanitizer available at entrance. 3

Sign in log. 1

Kids Club cards being filled out for new children. 2

Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 2

Group Exercise Studio

Mirrors clean. 2

Wood floor clean and mopped. 1

No dust or trash behind equipment. 1

No trash or cups on the floor. 1

Weights returned to proper place. 2

Current Group X schedule available. 2

Ladies Wet Area

Shower floors clean, drains free of hair. 2

No mildew/mold on walls. 2

Shower curtains clean. 3

Dispensers full. 1

Dry sauna clean and free of trash. 1

Wet area floors clean and free of trash. 1

Ladies' Locker Area

Floors clean and vacuumed (no trash). 1

Under counters clean and vacuumed. 2

Tops of lockers clean. 1

Dispensers full. 1

Paper towels full. 1

Toilets clean. 1

Tile clean and mopped. 1

Mirrors clean. 2

Counter tops clean. 3

All lights working. 1

Ceiling tiles clean. 1

Locker doors closed. 1

No towels on floor. 1

Air fresheners filled. 1

Men's Wet Area

Shower floors clean, drains free of hair. 2

No mildew/mold on walls. 2

Shower curtains clean. 3

Dispensers full. 1

Dry sauna clean and free of trash. 1

Wet area floors clean and free of trash. 1

Men's Locker Area

Floors clean and vacuumed (no trash). 1

Under counters clean and vacuumed. 2

Tops of lockers clean. 1

Dispensers full. 1

Paper towels full. 1

Urinals and toilets clean. 2

Tile clean and mopped. 1

Mirrors clean. 2

Counter tops clean. 3

All lights working. 1

Ceiling tiles clean. 1

Locker doors closed. 1

No towels on floor. 1

Air fresheners filled. 1

Hallways, Storage Rooms & Sales Area

Carpet clean and vacuumed. 1

Hallway clear of clutter. 1

Sales area floor clean & vacuumed. 1

Sales desks clean and wiped down. 1

Supply closet clean and organized. 4

Main Workout Floor

No trash on workout floor. 2

All lights working. 1

Ceiling tiles clean. 1

No towels on workout floor. 2

Trash cans all emptied. 1

Water fountain clean. 2

Carpet clean and vacuumed. 2

Cardio Machines & Functional Training Area

Stepper casings and displays clean. 4

Treadmill casings and displays clean. 4

Elliptical casings and displays clean. 4

Bike casings and displays clean. 4

Floor clean and mopped. 1

Weight Lifting Area & Spin Room

Machine weights clean. 3

Free weight machines clean. 3

Dumbbell racks clean. 2

Rubber matting clean. 2

Mirrors clean. 2

Bikes wiped down. 2

Weights returned to proper place. 2

Pool Area

Area around pool free of mold. 5

No hazards around pool. 5

No towels left around pool area. 5

Signs clean and easy to read. 5

Pool deck floor swept and clean. 2

Pool Log being filled out daily. 2

Tanning

All bulbs working. 1

Beds cleaned. 1

Proper chemical being used to clean tanning beds. 1

Tanning log being used (24 hour rule being monitored). 2

Rooms clean. 2

Exhaust vents and fans in tanning beds are clean. 2

General Facility: Entire Club

AC vents and areas around vents are clean. 4

Club is free of any trip hazards. 2

All emergency backup lights work (red light on). 2

Exit signs lit up. 2

Emergency exits free of clutter. 2

All light bulbs working. 2

Carpet is free of spots. 2

Employees in proper uniform. 4

Clocks set correctly. 2

Broken Items to be repaired:

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Policies, Procedures & Service
Management

Expired/almost expired equipment discounted. 2

Member Feedback Board updated. 2

Submitted mock audit. 4

Sales Department

Master Production Log at Front Desk. 1

Master Production Log completely filled out and highlighted appropriately from the previous day. 4

TI Log sourced, highlighted correctly and entered into Club OS as a new lead. 2

Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log). 2

Guest Log correctly completed, emphasis on accurate sourcing. 4

Guest Log-Scheduling MO and filling out trainer name and time. 2

Production Board completed correctly and up-to-date. 2

Fitness Consultant:

Club OS contains on average 5 active leads per day in the Opportunities section. 2

Averaging 75 calls. 1

Averaging 25 texts. 1

Averaging 25 emails. 1

Zero items in overdue bin. 2

Sales Binder and Club Os being checked by club manager using checklist. 2

Guest Courtesy Cards completely filled out. 2

Operations:

Front desk is greeting members hi/bye. Using names while scanning. 2

Front Desk Associate knows Rule of Three and 28 Days of Impact program. 4

Previous day alerts in single digits. Current alerts being addressed by front desk, leaving notes. 4

At least 90% of checkins have photos. 4

Front desk knows Incident Report Policy. 2

Front desk is completing inventory sheet every morning Monday-Friday. 2

Front desk knows cancel procedure. 2

Front desk knows Walk In/Telephone Inquiry procedures. 2

PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 2

Time sheets corrected in DataTrak. 2

Daily Tasks Binder being used on a daily basis (including cleaning checklist). 4

All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 2

Personal Training Department

No pending training appointments from previous day. 2

Trainers' schedules highlighted for 1 1/2 weeks out in Calendar. 2

Production Board current. 2

Zero calls overdue in Club Os. 2

Trainer Cleaning Checklist completed and filed. 2

Current client files (including MO card or current evaluation and workout) in order for each individual trainer. 2

Central 1-31 file contains all missed MO's. 2

Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass. 2

Fitness Director completed 40 sessions per pay period including Training Sessions, MO's and Re-Evals. 72

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.