Implementation Process 60 Day Follow Up - 2025

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General

Common Areas

• Breakroom, bathroom, conference room, and entryway shall be kept clean at all times.

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• BEST PRACTICES/EXAMPLES: Checklist to document cleaning.

• Needed Actions to Sustain the Standard

Cleaning Equipment and Supplies

• Cleaning equipment/supplies are organized and stored in a neat and orderly manner. All cleaning supplies not used for cleaning Arjo product are stored outside the PROCESSING area.

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• BEST PRACTICES/EXAMPLES: Cleaning equipment should be hung on the wall and mops must not be stored in buckets.

• Needed Actions to Sustain the Standard

Emergency Access

• Fire extinguishers, fully charged, up to date with required signage. Posted at every exit are exit signs, the Emergency Procedures Flipchart, locally developed Emergency Evacuation Route/Map. First Aid Kit, emergency lighting and radio available with required signage. Emergency equipment unobstructed in easy to locate area. Access lanes clearly marked and unobstructed.

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• BEST PRACTICES/EXAMPLES: Complete the monthly safety walk.

• Needed Actions to Sustain the Standard

Dirty

Lines/Floor

• Area is clearly marked with RED tape, not worn or peeling. Lines are straight and at right angles. Area is 6.5 feet away from any CLEAN area. Floor is clean and free of debris, contaminants, or dirt.

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• BEST PRACTICES/EXAMPLES: Refer to WI-SVC-US-0095 Service Center Designed Area Requirements.

• Needed Actions to Sustain the Standard

Product

• Product is covered in blue bags. Product is arranged in an orderly manner. Frames are plugged in, if drops are available.

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• BEST PRACTICES/EXAMPLES: Bed bags secured from wind blowing them off. No extension cords on floor.

• Needed Actions to Sustain the Standard

Processing

Lines/Bays and Floor

• Area is clearly marked with YELLOW tape, not worn or peeling. Lines are straight and at right angles. Floor is clean and free of debris, contaminants, or dirt. Processing bays are 6.5 feet away from any other designated area.

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• BEST PRACTICES/EXAMPLES: Refer to WI-SVC-US-0095 Service Center Designed Area Requirements.

• Needed Actions to Sustain the Standard

Carts and Tables

• Carts are organized and stocked with necessary supplies/materials. Processing buckets have Secondary/HMIS Labels. Tables kept clean, arranged in orderly manner and set at the proper distance to allow work to be completed.

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• BEST PRACTICES/EXAMPLES: Supplies for processing a bed or mattress are available at workstation. Wipe tables between/before processing product. Product shelf of table is clean. Carts stocked with approved chemicals, rags, sponges, and tools.

• Needed Actions to Sustain the Standard

Tools

• Tools are arranged so they can be easily accessed when needed for use, are neatly stored, kept clean, and free of any risk of damage. Calibrated tools are within date parameters. WIP tools are not left on the floor.

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• BEST PRACTICES/EXAMPLES: Safety Analyzer at processing bay or centrally located. Weights on processing cart or bottom table, each bay should have its own weight.

• Needed Actions to Sustain the Standard

Equipment

• Washer/Dryer, Mattress and Cushion Tester, 3 Gauge Airflow Tester, Calibrated Equipment, weights, and other equipment are kept clean by routine daily care. Routine maintenance is performed, PM, and record logs are kept for required equipment.

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• BEST PRACTICES/EXAMPLES: Washer/Dryer should be cleaned daily. Preventive Maintenance Inspections Label on Mattress and Cushion Tester and dated within the last quarter. Rothe test equipment should be within date parameters.

• Needed Actions to Sustain the Standard

Storage

• Storage areas are clean with no dirt behind/below, and no dust/cobwebs on top. Parts/Supplies are stored in an orderly manner, nothing is in danger of falling off shelves. All items are stored off the floor on shelves/pallets/carts, etc. All chemicals, parts/supplies are clearly labeled and have own place.

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• BEST PRACTICES/EXAMPLES: Look for approved labeling on items, Arjo product cleaners or chemicals stored in this area with visible expiration dates.

• Needed Actions to Sustain the Standard

Workstation

• Workstation is clean, neat, and orderly. Only required documents are available at workstation, clearly labeled and stored in an organized manner. Obsolete documents must be disposed of.

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• BEST PRACTICES/EXAMPLES: Documents may include Service Order Inspection Lots, Process Decks, Product Labels, Secondary Serial Number bar codes, Down Unit Tags, QRG's, Demo Unit Tags, and Hold Tags.

• Needed Actions to Sustain the Standard

Safety

• Chemical spill kit, eyewash station, and PPE must be available. SDS Binder if required by state.

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• BEST PRACTICES/EXAMPLES: Eyewash station must be within 10 seconds of area of potential exposure. Eyewash station must be checked once a week and the tag must be marked each time. Chemical spill kit must be visible and readily accessible. PPE must be available.

• Needed Actions to Sustain the Standard

Clean Areas: Ready & Overflow, Repair, Capital and Hold

Lines/Bays & Floor

• Areas are clearly marked with tape, not worn or peeling GREEN-Ready and OFLOW, BLACK-Repair and Capital, BLUE-Hold. Lines are straight and at right angles. Lanes are established for the correct product in READY. Lanes and bays for PM/Battery, FTRE, Diagnosis and Parts on Order are in REPAIR. Floor is clean, free of debris, contaminants, or dirt.

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• BEST PRACTICES/EXAMPLES: Refer to WI-SVC-US-0095 Service Center Designed Area Requirements.

• Needed Actions to Sustain the Standard

Product

• Products covered with a clear bag and a Service Order Inspection Lot. All products must display Arjo Rental Label and Secondary Serial Number Label in designated location. Product is within specified lane and at standardized shipping height. Pumps must be individually bagged with a Service Order Inspection Lot and stored appropriately. Product in repair must have a failed Service Order Inspection Lot and completed Down Unit Tag. Any product in the HOLD area must have a Hold Tag.

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• BEST PRACTICES/EXAMPLES: Product, parts, and accessories in READY, OFLOW and HOLD areas are used for storage of unrelated products. Parts for repair may be stored on the product intended for use in the REPAIR area. Accessories must be covered or wrapped in plastic. Refer to WI-SVC-US-0210 Supplemental Label Requirements for placement of labels/ SOP-SVC-US-0069 How to Complete a Down Unit Tag.

• Needed Actions to Sustain the Standard

Tools

• Tools are arranged so they can be easily accessed when needed for use, are neatly stored, kept clean, and free of any risk of damage. Calibrated tools are within date parameters. WIP tools are not left on the floor.

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• BEST PRACTICES/EXAMPLES: Use of toolboxes with labels is encouraged. Use of Opticon digital scanner for loading/unloading of products into/out of Oxando van.

• Needed Actions to Sustain the Standard

Storage

• Storage areas are clean with no dirt behind/below, and no dust/cobwebs on top. Parts/Supplies are stored in an orderly manner, nothing is in danger of falling off shelves. All items are stored off the floor on shelves/pallets/carts, etc. All chemicals, parts/supplies are clearly labeled and have own place. Used batteries are stored in a plastic vented container.

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• BEST PRACTICES/EXAMPLES: All parts should have their own storage area, labeled, in a clear container, in a bag or wrapped in plastic. No item should be uncovered. Head and footboards covered. Used or repurposed parts are labeled. New batteries may be in the original shipping box and stored off floor.

• Needed Actions to Sustain the Standard

Workstation

• Workstation is clean, neat, and orderly. Workstation only has items needed for work to be performed. Only documents needed are at workstation, clearly labeled, and stored in an organized manner. Obsolete documents are destroyed.

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• BEST PRACTICES/EXAMPLES: Documents could include PM files, product manuals, Preventive Maintenance Inspections Labels, Arjo Rental Labels, Labels for product, Service Order Inspection Lots, Down Unit Tags, Hold Tags, Parts, and/or shipping receipts.

• Needed Actions to Sustain the Standard

SHIPPING STATION

Workstation

• Workstation is clean, neat, and orderly. Workstation only has items needed for work to be performed. Only documents needed are at workstation and are clearly labeled and stored in an organized manner. Obsolete documents must routinely be removed.

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• BEST PRACTICES/EXAMPLES: Documents could include shipping labels, Product and Parts Transfer Form, shipping receipts.

• Needed Actions to Sustain the Standard

Supplies

• Supplies are available for routine shipping of parts and products. Supplies are well organized and labeled.

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• BEST PRACTICES/EXAMPLES: Boxes are stacked neatly, no box banding or plastic laying on the floor.

• Needed Actions to Sustain the Standard

OVERALL

5S Control and Maintenance

• There is a disciplined system of control and maintained at the highest possible level. It is the responsibility of Service Center Personnel to maintain this system and environment. A 5S Walkthrough must be completed once a month.

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• BEST PRACTICES/EXAMPLES: Use of Gemba Board to keep track of actions completed each week, month, and quarter.

• Needed Actions to Sustain the Standard

Citadel

• Spaghetti Diagram

  Media

• Total Time (minutes)

• Transport (footage)

• Motion (trips around frame)

Citadel Plus With ETS

• Spaghetti Diagram

  Media

• Total Time (minutes)

• Transport (footage)

• Motion (trips around frame)

Citadel Plus With AA

• Spaghetti Diagram

  Media

• Total Time

• Transport

• Motion

Enterprise

• Spaghetti Diagram

  Media

• Toatl Time (minutes)

• Transport (footage)

• Motion (trips around frame)

Box Unit

• Spaghetti Diagram

  Media

• Toatl Time (minutes)

• Transport (footage)

• Motion (trips around)

60-Day KPI

• 60-Day KPI

  Media

All Gates KPI

• All Gates KPI

  Media

• On-call Hours

  Improved

  Declined

  Maintained

• OT Hours

  Improved

  Declined

  Maintained

• Customer Delivery Rates

  Improved

  Declined

  Maintained

• Aging Assets> 90 Days

  Improved

  Declined

  Maintained

• 5S Scorecard

  Improved

  Declined

  Maintained

KPI Data

• KPI Data

  Media

Additional Items

• Follow up needed.

• Overall Assessment of Implementation Process

Signature

• Add signature

  Sign