In Room Dining Forbes 2024 Order Taker

Telephone conversation is calm and clear

Staff is highly articulate and avoids slang and excessive use of phrase-fragments

Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

Staff readily smiles and maintains an engaging expression

Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful

Ordertaker inquires about dietary restrictions, preferences or allergies or proactively acknowledges these if previously made known

If dietary restrictions, preferences or allergies are made known and a dish modification is required, staff appropriately acknowledges these when serving the meal

It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them

Cross-departmental channels of communication among staff are consistent and complete

Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance

Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known

Staff closes interactions with polite, appropriate remarks

Staff does not decline any request without offering appropriate alternatives

Menu includes at least two high-quality health-conscious beverages

Menu offers a variety of nutritionally focused options; dietary restrictions are considered

Menu provides an exceptional variety, including concept-driven specialty dishes

Ordertaker can helpfully discuss details of food and beverages

Estimated delivery time is quoted and the order is received within five minutes of that time, not earlier or later

Lunch and dinner are served within 40 minutes; breakfast is served within 30 minutes

Menu offerings include sustainably sourced options *