Cashier and Server name
Did Room Service Operator answer phone within 3 rings?
Did room service operator have a warm tone and answer questions clearly? Did they announce their name and the department?
Did the room service operator make suggestions and offer upsells such as wine pairings and or evening specials?
Did the Room service operator reconfirm the order and room number? Did they quote an appropriate wait time?
Did room service delivery person knock 3 times and announce them selves?
Did room service delivery person ask to enter the room and wait guest to respond with "YES" before entering? Did delivery person have a door stop or prop the door open in another fashion? Did they leave door cracked while in room?
Was food presented by delivery person, unwrapped and explained? Did food look fresh and was hot food hot and cold food cold?
Did delivery person explain pick up process for trays and carts? Did they wish an enjoyable meal?
Did cashier place a follow up call with 10 minutes to check on meal satisfaction and ensure everything was to liking?