Title Page
-
Conducted on
-
Prepared by
-
Location
-
Select date
-
Cashier and Server name
-
Did Room Service Operator answer phone within 3 rings?
-
Did room service operator have a warm tone and answer questions clearly? Did they announce their name and the department?
-
Did the room service operator make suggestions and offer upsells such as wine pairings and or evening specials?
-
Did the Room service operator reconfirm the order and room number? Did they quote an appropriate wait time?
-
Did room service delivery person knock 3 times and announce them selves?
-
Did room service delivery person ask to enter the room and wait guest to respond with "YES" before entering? Did delivery person have a door stop or prop the door open in another fashion? Did they leave door cracked while in room?
-
Was food presented by delivery person, unwrapped and explained? Did food look fresh and was hot food hot and cold food cold?
-
Did delivery person explain pick up process for trays and carts? Did they wish an enjoyable meal?
-
Did cashier place a follow up call with 10 minutes to check on meal satisfaction and ensure everything was to liking?
-
Add signature
