Information

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Food / Occupational Safety Items

  • 1) Temperature / Meat Logs complete up to the last required time?

  • 2) Historical Temperature / Meat Logs complete and corrective actions are documented?

  • 3) Do the historical temperatures appear to be honest and accurate (If no, provide solid evidence to support your findings)?

  • 4) Sanitizer buckets are setup in all 5 of the correct locations and temperature / concentration are correct.

  • 5) Temper tags are present on all items that require them. All items are within correct time range and filled out correctly.

  • 6) There are no unapproved items in the store (chemicals, outside beverages or food, etc)

  • 7) All staff members have hair restrained (including management).

  • 8) An ample supply of colored bandages are present.

  • 9) A complete bloodborne pathogen kit is present?

  • 10) The fryer gloves are in good repair and appear to be used every time the fryers are filtered

  • 11) There is at least one cutting glove on site. Cutting glove is clean and in good repair.

  • 12) Skates are being properly maintained and stored. There is an extra supply of bearings, stoppers and bearing oil on hand.

  • 13) All of the correct procedures were being followed in the kitchen?

  • 14) All of the correct procedures were being followed at fountain and dessert?

  • 15) All of the correct procedures were being followed by the carhops?

  • 16) All of the correct procedures were being followed in the stockroom and walk-in coolers?

  • 17) There are no LTO items present that are more than 30 days after promotion end date?

  • 18) Have all infractions from most recent DHEC visit been corrected?

  • 19) Have all infractions from most recent Safety Audit been corrected?

Manager Desk

  • 25) Is the Desk area clean and organized?

  • 26) The desktop computer is password protected and the password is different than last visit? There is a lot of information on the desktop that needs to be protected (social security numbers, pay rates, etc)

  • 27) All confidential documents are filed and out of site (pay stubs, completed write up forms, etc)?

  • 28) Are all wallets, changers and scan bands locked up?

Inside Appearance / Cleanliness

  • 35) Stockroom is clean and organized.

  • 36) All old POP material is discarded?

  • 37) Walk-ins are clean and organized.

  • 38) Shelving, Tables and Condiment Bins are clean.

  • 39) Kitchen Area is clean (floor is swept, tables clean, inside coolers, etc).

  • 40) Small wares that are ready for reuse are clean and free of grease and old temper tags.

  • 42) All equipment is functioning and in good condition in the store.

  • 43) A tracking system is in place and the ice cream machine has been cleaned within the last 4 days?

  • 44) A tracking system is in place and the shake machine has been cleaned within the last 8 days?

  • 45) A tracking system is in place and the slush machine has been cleaned within the last 8 days (if two are present they both must be cleaned)?

  • 46) The coke machine is clean. The ice bin and ice scoop holder are clean and free of mold.

  • 47) There are no other inside cleanliness issues inside the store, not already covered.

  • 48) There were no employees who were off the clock and out of uniform in the store?

  • Dining Room
  • DR1) Are all POP elements correct and located at each table?

  • DR2) Is the floor clean and in good repair?

  • DR3) Are the TVs tuned to an appropriate channel?

  • DR4) Are the tables / booths / chairs clean and in good repair?

  • DR5) Are napkins and the proper condiments available for the customer?

Outside Appearance

  • 54) Bathroom is clean, stocked and well maintained (soap dispensers, mirror, sink mount, leaks, etc.)?

  • 55) Does it appear that they are following their pressure washing plan?

  • 56) Is the dumpster area clean and free of trash / cardboard?

  • 57) Is the grease dumpster lid closed?

  • 58) Marquee has the current message and is different than last visit? (include marquee message)

  • 59) Canopies are free of dirt, cobwebs and rust?

  • 60) Menus are in good repair (sticker residue, plexiglass, bullnoses, etc)

  • 61) Menus have correct POP. There all stall toppers on all menus, if required.

  • 62) All credit card machines are working and keypad is legible.

  • 63) Are all stalls operable (buttons, speakers, etc)?

  • 64) Window clings are current and applied correctly without bubbles.

  • 65) Banners are current and hanging in a presentable manner.

  • 66) Wall posters are current and in good repair.

  • 67) Correct hours of operation are posted and signage is presentable.

  • 68) All portions of the building are in good repair and presentable?

  • 69) The drive thru trash can is clean, in good repair and the chute is not stopped up.

  • 70) All lighting is functioning correctly (if dark out)?

  • 71) There are no other issues with outside appearance not already covered?

Local Store Marketing

  • 75) Are the sampling call in tickets rung up for the day and scheduled for two different day parts?

  • 76) Do the sampling / smile trays appear to be used frequently (with in reach, stocked, etc)?

  • 77) Is the Local Store Marketing calendar posted and appear to be used?

Service Benchmarks

  • 85) Is the most current mystery shop posted with notes written on it?

  • 86) Is the average of the four most recent mystery shop scores above 90.0% (list average)?

  • 87) Is the most recent FanTrak data posted?

  • 88) Is the FanTrak OSAT score above a 76% for the previous month (list actual score)?

  • 89) Observe deliveries by the carhop. Do they do the following? (list the names of the carhops in the line below):

  • 89a) Introduced themselves

  • 89b) Repeated the order

  • 89c) Told the cost

  • 89d) Thanked them

  • 89e) Committed to a check back

  • 90) Listen to orders being taken out at the DT speaker. Also observe DT transactions from inside. Describe the following:

  • 90a) Is the greeting acceptable every time (welcoming / use of name / pleasant)?

  • 90b) Did the order taker suggestive sell on all orders?

  • 90c) Was the order clearly read back and cost given?

  • 90d) Is the window attendant greeting the customer within 10 seconds?

  • 90e) If the guests food is being cooked, is the attendant giving the guest their drink and giving them an approximate wait time?

  • 90f) Orders are being hopped out when possible?

  • 91) Was the current curb time under 3:00 for the day?

  • 92) Was the current drive thru time under 2:30 for the day?

  • 93) Was the current reply time under 10 seconds for the day?

  • 94) Was the current carhop delivery under 15 seconds?

Preventative Maintenance

  • 100) Was the cleaning calendar in use?

  • 101) Have the water filters been changed in the last 6 months?

  • 102) Is a temper tag present on the water filter housing?

  • 103) Are the HVAC air filters clean? Is the paint on the vents in good repair and free of rust?

Non-negotiable Standards

  • 110) Are weekly manager meeting forms present for every week?

  • 111) Was the pre-shift meeting form present and filled out?

  • 112) All staff members are in correct uniforms that represent their position. FOH crew is wearing a uniform company issued black hat or visor (no Sonic Games or Coke visors).

  • 113) Management are all wearing the same color twill button down shirts.

  • 114) All staff members are clean shaven, with the exception of a neatly groomed mustache / goatee.

  • 115) All FOH crew and management have on a name tag (cannot be handwritten).

  • 116) All staff members are only wearing approved jewelry?

  • 117) There are no other issues with employee uniforms / appearance, not already covered (jewelry, offensive tattoos, etc)?

  • 118) Are all members of management ServSafe certified?

  • 119) A copy of the stores current monthly safety audit is present.

Financial Benchmarks

  • Proper food is being is being proportioned to prevent over portioning (minimum is popcorn chicken, portioning other items may help food cost).

  • 125) Waste is being tracked and recorded on a daily basis.

  • 126) Daily critical counts have been done everyday for the last 30 days.

  • 127) Is the allowable labor chart printed and posted or is their easy access to it?

  • 128) The scheduling program is being used and all formulas within the program are still functional. Projections are being changed on a weekly basis.

Training and Development

  • 135) The orientation program is being implemented with each new hire.

  • 136) All employees are current with their E-Learning for all stations that they work.

  • 137) Proficiency checklists are on file for all employees. All employees are certified on the stations they are working without a trainer.

Miscellaneous

  • 145) There were no other items you saw that could improve service, not already covered?

  • 146) There were no other things you saw that could improve food quality, not already covered?

Summary

  • On a scale of 1-10, how would you rate your overall experience?

  • Any additional notes or comments.

  • Manager on Duty

  • Supervisor (Auditor)

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.