BMG Operational Assessment

• Audit Title

• Drive-in Name and #

• Date of Audit

  Date

• Prepared by

• Location
  Address

• Manager(s) on Duty

Inside Inspection

1. Desk Area / Administrative Items

• a. Temperature / Meat Logs complete up to the last required time?

  Yes

  No

  N/A

• b. Historical Temperature / Meat Logs complete and corrective actions are documented?

  Yes

  No

  N/A

• c. Do the historical temperatures appear to be honest and accurate (If no, provide solid evidence to support your findings)?

  Yes

  No

  N/A

• d. Is the desk area clean and organized?

  Yes

  No

  N/A

• f. All confidential documents are filed and out of site (pay stubs, completed write up forms, etc)?

  Yes

  No

  N/A

• g. Are all unused wallets, changers and scan cards locked up?

  Yes

  No

  N/A

• h. The safe is in good condition and working properly.

  Yes

  No

  N/A

• i. The computer cabinet is clean and free of dust. All sides are on cabinet, wire management is not an issue.

  Yes

  No

  N/A

• j. Keyboard, mouse and mouse pad are clean.

  Yes

  No

  N/A

• k. Have all infractions from most recent DHEC visit been corrected? (Review audit, list any outstanding items)

  Yes

  No

  N/A

• l. Have all infractions from most recent Safety Audit been corrected? (Review audit, list any outstanding items)

  Yes

  No

  N/A

2. General Kitchen Items / FSA Items

• a. Sanitizer buckets are setup in correct locations and temperature (75* - 110*) / concentration (150-350 ppm) are correct. Sanitizer buckets shall be set up in the following stations: Ice Cream, Fountain /Carhop, Dresser, Front Swamp and Grill.

  Yes

  No

  N/A

• b. All kitchen staff members have hair restrained.

  Yes

  No

  N/A

• c. All kitchen staff members are only wearing approved jewelry? Nobody that is wearing nail polish is handling ready to eat food with an un-gloved hand.

  Yes

  No

  N/A

• d. A complete Sonic Bodily Fluid kit is present? An ample supply of colored bandages is present.

  Yes

  No

  N/A

• e. Kitchen Area floor and tables are clean.

  Yes

  No

  N/A

• f. Kitchen ceiling lighting is fully functional.

  Yes

  No

  N/A

• g. Employee drinks are stored in the proper area. They are using a medium cup, with a lid and a straw.

  Yes

  No

  N/A

3. Food Prep Area / 3 Comp Sink

• a. There is at least one cutting glove on site. Cutting glove is clean and in good repair.

  Yes

  No

  N/A

• b. The following items are clean and in good condition: Onion Slicer, Onion Dicer, Tomato Slicer, and Lemon / Lime Slicer?

  Yes

  No

  N/A

• c. All small-wares are stored away clean and in good condition. (No broken pans or lids, no sticker residue)

  Yes

  No

  N/A

• d. Onion ring machine is clean and fully functional.

  Yes

  No

  N/A

• e. Onion ring ingredient storage container is labeled. Lids are in good repair.

  Yes

  No

  N/A

• f. SSDC Sanitizer and Soap Dispenser at 3 compartment sink is working properly and utilized in accordance with Sonic policy.

  Yes

  No

  N/A

4. Back Swamp Area

• a. Swamp Reach-in Freezer is working properly and is in proper temperature range (-10*F to 10*F). Gaskets are clean and not torn. Doors securely shut. Thermometer present inside unit. Light bulb is food safe and functioning properly. Clean and neat in appearance, inside and out.

  Yes

  No

  N/A

• b. Swamp reach-in refrigerator is working properly and is in proper temperature range (34*F to 38*F). Gaskets are clean and not torn. Doors securely shut. Thermometer present inside unit. Light bulb is food safe and functioning properly. Clean and neat in appearance, inside and out.

  Yes

  No

  N/A

• c. Temper tags are present on all items that require them in the swamp reach-in refrigerator. All items are within correct time range and filled out correctly.

  Yes

  No

  N/A

• d. Each fryer vat is working properly and at 350*F. Filled with appropriate level of shortening. Appears to be filtered daily. Each vat has been boiled out within the last month. All Vats are clean and neat in appearance inside and out. Computers on front are clean and free of any grease buildup. Computers are properly labeled and have the correct cook times programmed. Inside of unit appears to be cleaned and does not have significant grease buildup. Fry baskets are in good condition. Chicken basket is present and being used.

  Yes

  No

  N/A

• e. Fryer hood vent is working properly and the date of last hood cleaning is posted. All vents are clean and free of excessive grease. Shelving on hood and the walls are cleaned regularly and free of excessive buildup.

  Yes

  No

  N/A

• f. Dump station is clean and working properly. No excessive buildup on walls. Bulbs are working correctly and are food grade.

  Yes

  No

  N/A

• g. The fryer gloves are in good repair and appear to be used every time the fryers are filtered

  Yes

  No

  N/A

• h. All proper procedures being followed.

  Yes

  No

  N/A

5. Front Swamp Area

• a. Prince Castle holding unit is working properly. Items are stored properly in holding pans and trivets and covers are utilized correctly. The cabinet is setup correctly in a manner that allows for proper product rotation.

  Yes

  No

  N/A

• b. All holding pans are in good condition (no chips or cracks) and do not have excessive build up.

  Yes

  No

  N/A

• c. Holding timers are set and utilized correctly when in use.

  Yes

  No

  N/A

• d. Hot Dog roller grill is clean and working properly. Roller bars and black slider tabs are in good condition. Grill surface is clean and free of excessive build up. Cook timer is set to 12 minutes and utilized. The sticker on the timer is intact. If grill is set to cook and hold then bottom cook temp is 250* and top hold is 200*. If product is help in hot dog drawer, the whole grill should be 250*.

  Yes

  No

  N/A

• e. Hot Dogs are held correctly in the hot dog warming drawer or on the roller grill in accordance to Sonic policy. List where they are being held.

  Yes

  No

  N/A

• f. Heat Well is working and correctly utilized. Chili is heated to at least 165 degrees and held in accordance with Sonic policy.

  Yes

  No

  N/A

• g. All steamers are clean and working properly. Button decals are not worn and are in good condition. Timer is set to 10 seconds and single shot button is working correctly. Drawers are clean and steamer is de-limed monthly to remove mineral deposits.

  Yes

  No

  N/A

• h. (If applicable) Front Swamp Hot Dog refrigerator is working properly and is at 34* to 38*. Gaskets are clean and not broken. Doors securely shut and thermometer is present inside reach-in. Reach-In is clean and neat in appearance inside and out. Alternate Method: Drop in inserts/Cold pans are utilized correctly and stored in an ice bath.

  Yes

  No

  N/A

• i. All proper procedures being followed.

  Yes

  No

  N/A

6. Dresser Station

• a. Dresser unit refrigerator is working properly and is in proper temperature range (34*F to 38*F). Gaskets are clean and not broken. Doors securely shut and thermometer is present inside unit. Unit is clean and neat in appearance inside and out.

  Yes

  No

  N/A

• b. If applicable, grill side Horizontal holding unit is working properly. Items are stored properly in holding pans and trivets and covers are utilized correctly. Holding timers are set and utilized correctly when in use.

  Yes

  No

  N/A

• c. Bun Warming table is clean and working correctly.

  Yes

  No

  N/A

• d. A Teflon sheet rotation is being used. There is a clean Teflon sheet ready to be changed out when needed.

  Yes

  No

  N/A

• e. All proper procedures being followed.

  Yes

  No

  N/A

7. Grill Area

• a. Grill side reach-in cooler is working properly and is in proper temperature range (34*F to 38*F). Gaskets are clean and not broken. Doors securely shut and thermometer is present inside reach-in. Reach-In is clean and neat in appearance inside and out

  Yes

  No

  N/A

• b. Grill side reach-in freezer is working properly and is at 0* (+/- 10*). Gaskets are clean and not broken. Doors securely shut and thermometer is present inside reach-in. Reach-In is clean and neat in appearance inside and out.

  Yes

  No

  N/A

• c. Grill temperatures are set correctly. The temperatures setting should be, from left to right, 400*(+/-30*), 350*(+/-30*) and 200*(min 200*, max 230*).

  Yes

  No

  N/A

• d. Hood vent above grill is working properly and has date of last hood cleaning posted. All vents are clean and free of excessive grease. Shelving on hood and walls are cleaned regularly and free of excessive build up. Ansul System and Fire Extinguishers are tagged and up to date.

  Yes

  No

  N/A

• e. Bacon presses are available, with a minimum of 1 stored on the grill surface ready for use. Bacon and sausage require the use of a bacon press.

  Yes

  No

  N/A

• f. Temper tags are present on all items that require them in the grill side reach-in refrigerator. All items are within correct time range and filled out correctly.

  Yes

  No

  N/A

• g. Dome / water method is being used to cook grilled chicken

  Yes

  No

  N/A

• h. All proper procedures being followed.

  Yes

  No

  N/A

8. Walk-In Area

• a. Walk-In Cooler is 34* to 38*. Gaskets are clean and not broken. Doors securely shut and thermometer is present inside reach-in. Light bulb is correct wattage and working. Bulb cover is in good condition and not broken. Walk-In is clean and neat in appearance inside and out.

  Yes

  No

  N/A

• b. Temper tags are present on all items that require them in the walk in cooler. All items are within correct time range and filled out correctly.

  Yes

  No

  N/A

• c. Walk-in Cooler Metro shelving is in good repair and clean. The floors in the walk-in cooler are in good repair and clean.

  Yes

  No

  N/A

• d. Ready to eat items are stored above raw items in walk in cooler.

  Yes

  No

  N/A

• e. Walk-In Freezer is 0* (+/- 10*). Gaskets are clean and not broken. Doors securely shut and thermometer is present inside walk-in. Light bulb is correct wattage and working. Bulb cover is in good condition and not broken. Walk-In is clean and neat in appearance inside and out.

  Yes

  No

  N/A

• f. All items in the walk in freezer are dated. All items are being rotated (FIFO is being practiced).

  Yes

  No

  N/A

• g. Walk-in Freezer Metro shelving is in good repair and clean. The floors in the walk-in cooler are in good repair and clean.

  Yes

  No

  N/A

• h. Condensation is not dripping onto boxes or open product. Trays or pans are used directly on product stored under the fans.

  Yes

  No

  N/A

• i. Walls and floors of walk-in freezer are free of excessive ice build up and heat seal around door is working properly. Flooring is in good condition and no rust is present.

  Yes

  No

  N/A

• j. There are no LTO items (or items removed the menu) present that are more than 30 days after promotion end date in either walk-in.

  Yes

  No

  N/A

• k. Bread is stored correctly. It appears to be rotated in accordance with FIFO. Bread tie color chart is posted in a conspicuous area near the bread storage. Tempered frozen bread has a temper tag. Tag date ranges are filled out correctly and bread is within that range.

  Yes

  No

  N/A

• l. There are no unapproved items in the store (chemicals, outside beverages or food, etc)

  Yes

  No

  N/A

9. Stockroom Area

• a. Stockroom is clean and organized.

  Yes

  No

  N/A

• b. There are no LTO items (or items removed the menu) present that are more than 30 days after promotion end date in the stockroom area.

  Yes

  No

  N/A

• c. All old POP material or expired menus are discarded?

  Yes

  No

  N/A

• d. Shelving throughout the stockroom is clean and in good repair. All items are stored at least 6 inches above the floor.

  Yes

  No

  N/A

• e. The slush prechiller reservoir is full and the prechiller is operational.

  Yes

  No

  N/A

• f. Skates are being stored in an organized manner and properly maintained. There is an extra supply of bearings, stoppers and bearing oil on hand.

  Yes

  No

  N/A

• g. Stockroom ceiling lighting is fully functional.

  Yes

  No

  N/A

• h. Boxes are opened properly. Box tops are removed from boxes that contain items with sleeves. Boxes containing items not in sleeves can be closed.

  Yes

  No

  N/A

10. Fountain and Dessert Area

• a. Fountainette unit is working properly and below 38*. Product temperatures are 40* or less. Gaskets are clean and not torn. Doors securely shut and thermometer is present inside reach-in. Fountainette is clean and neat in appearance inside and out.

  Yes

  No

  N/A

• b. Peanut butter is being dispensed using the stainless steel pump.

  Yes

  No

  N/A

• c. There are at least 2 mixers on site. Blast Mixers are clean and in good working condition. Shields are present and in good shape. They are cleaned after each use.

  Yes

  No

  N/A

• d. Shake machine cabinet is at 34* to 38*; product temperature is at 40* or less. Thermometer must be present and in good working condition. Machine and mixer are both clean and working properly. Machine is being cleaned on a regular schedule and documented

  Yes

  No

  N/A

• e. A tracking system is in place and the shake machine has been cleaned within the last 8 days?

  Yes

  No

  N/A

• f. Ice cream machine cabinet is at 34* to 38*; product temperature is at 40* or less. Thermometer must be present and in good working condition. Machine and mixer are both clean and working properly. Machine is being cleaned on a regular schedule and documented.

  Yes

  No

  N/A

• g. A tracking system is in place and each side of the ice cream machine has been cleaned within the last 4 days?

  Yes

  No

  N/A

• h. Overrun on both sides of ice cream machine is in proper % range (50%-60%). List actual overrun for both sides.

  Yes

  No

  N/A

• i. Overrun % on shake machine is in proper range (45%-55%). List actual overrun.

  Yes

  No

  N/A

• j. Cup and lid dispenser racks are clean and in good condition. Shield cover is present or ends are covered to prevent contamination.

  Yes

  No

  N/A

• k. All small wares are stored away clean and in good condition. Candy spoons and twist spoons are present. (No broken pans or lids, no sticker residue)

  Yes

  No

  N/A

• l. Ultimate drink machine (UDM) is free of soil and in good working order. Ice scoop is properly stored and utilized. Ice bin with UDM is clean and in good condition. Nozzles are cleaned daily. 4 dispensers in middle do not have buildup on them.

  Yes

  No

  N/A

• m. Ice machine is free of soil and in good working order. Lids and shield are working properly. Ice scoop is properly stored and utilized. Ice bucket is NSF approved, clean, sanitized, in good condition, stored off the floor, and labeled as "ice only" bucket.

  Yes

  No

  N/A

• n. Slush machine #1 is clean and working properly. Dispenser nozzle is cleaned regularly and fill dispenser is working properly. Slush is proper brix ratio (4.5:1). Slush flavor pumps are functioning properly and dispensing 1/4oz. of slush with each pump (check all).

  Yes

  No

  N/A

• o. Slush machine #2 is clean and working properly. Dispenser nozzle is cleaned regularly and fill dispenser is working properly. Slush is proper brix ratio (4.5:1). Slush flavor pumps are functioning properly and dispensing 1/4oz. of slush with each pump (check all).

  Select Yes No N/A

  • Yes
  • No
  • N/A

• p. A tracking system is in place and the slush machine has been cleaned within the last 8 days (if two are present they both must be cleaned)?

  Yes

  No

  N/A

• q. Tea machine is clean and working properly. There are no leaks around unit. All tea containers are clean, properly labeled, and have working nozzles.

  Yes

  No

  N/A

• r. The lemonade bubbler is operating correctly. Lemonade is being chilled. All parts to the machine are present.

  Yes

  No

  N/A

• s. Have the water filters been changed in the last 6 months?

  Yes

  No

  N/A

• t. Is a temper tag present on the water filter housing?

  Yes

  No

  N/A

11. General Front of House Items

• a. Floors are clean (including under and behind tables and equipment). All drains are wiped out and free of buildup and debris.

  Yes

  No

  N/A

• b. ALL ceiling lighting in the front of house area is fully functional.

  Yes

  No

  N/A

• c. Walls are wiped down and free of stains.

  Yes

  No

  N/A

• d. Stainless steel corners are shined.

  Yes

  No

  N/A

• e. 3 compartment sink is cleaned (exterior is free of buildup, including legs).

  Yes

  No

  N/A

• f. Interior window sills are clean and free of any items.

  Yes

  No

  N/A

• g. Ceiling tiles and ceiling grids are clean and in good repair.

  Yes

  No

  N/A

• h. All FOH team members and management have their hair restrained.

  Yes

  No

  N/A

• i. All FOH staff members and management are only wearing approved jewelry? Nobody that is wearing nail polish is handling ready to eat food with an un-gloved hand.

  Yes

  No

  N/A

• j. There are no holes in the walls or ceiling tiles.

  Yes

  No

  N/A

12. Expo Station / Carhop Table

• a. Heat Lamps in Expo station are in good working order.

  Yes

  No

  N/A

• b. The bag bins are clean and organized. There are not crumbs, fries, and tots built up in the compartments. Bags are being rotated properly.

  Yes

  No

  N/A

• c. Carhop table is clean. Legs are wiped down and free of buildup.

  Yes

  No

  N/A

• d. Condiment bins at carhop table are wiped out and appear organized. Condiments are being rotated properly.

  Yes

  No

  N/A

• e. Red carhop trays are clean, not cracked, and free of sticker residue and spills.

  Yes

  No

  N/A

• f. Tray numbers are clearly identified from both sides of expo station and from both sides of carhop table.

  Yes

  No

  N/A

13. Inside POS System

• a. Music is working inside and has good quality sound. There is no music other than Sonic Radio present in the drive in. There is no evidence of other speakers or listening devices present. NO EMPLOYEES ARE WEARING EARBUDS OR SIMILAR HEADSETS.

  Yes

  No

  N/A

• b. All monitors are working properly and are in good condition.

  Yes

  No

  N/A

• c. Touchscreens are clean and working properly. Headset system is fully functional. All 8 headsets are present and fully functional.

  Yes

  No

  N/A

• e. POS bump bars are clean and in good repair.

  Yes

  No

  N/A

• f. POS printers are functioning correctly. The receipt prints correctly and is legible.

  Yes

  No

  N/A

Outside Inspection

14. Bathrooms

• a. Bathrooms are clean, stocked and well maintained (soap dispensers, paper towel dispensers, electric hand dryer, mirror, sink mount, etc.)?

  Yes

  No

  N/A

• b. All lights are functional and free of any debris. Ceiling fans in both bathrooms are operational and free of dust buildup.

  Yes

  No

  N/A

• c. Both toilets have been checked for leaks with food coloring or slush flavoring and are leak free.

  Yes

  No

  N/A

• d. All doors (Exterior and Interior) are in good repair (closers, paint, glass, any signage, etc.).

  Yes

  No

  N/A

15. Stalls / Menus / Miscellaneous POP

• a. All POPS menus at the stalls are working properly and in good repair. All buttons, speakers, screens, credit card machines, and push buttons are functional and in good condition.

  Yes

  No

  N/A

• b. The concrete at each stall is clean and free of any major stains. Appears to be pressure washed frequently.

  Yes

  No

  N/A

• c. The parking striping (lot lines) is in good repair. There are no stalls that need to be restriped. All directional arrows / markings and handicap spot painting is in good repair.

  Yes

  No

  N/A

• d. Stall numbers are present on every stall and are in good repair.

  Yes

  No

  N/A

• e. Drive thru loop system is working properly.

  Yes

  No

  N/A

• f. Drive Thru speaker stand / canopy is clean and in good repair (no sticker residue or faded signs present).

  Yes

  No

  N/A

• g. Drive thru menus are in good repair (sticker residue, plexiglass, frames, etc)

  Yes

  No

  N/A

• h. Marquee has the current message and is different than last visit? (include marquee message)

  Yes

  No

  N/A

• i. If applicable, LED Readerboard is in functioning properly and has the current message displayed.

  Yes

  No

  N/A

• j. If applicable, banners are current and hanging in a presentable manner.

  Yes

  No

  N/A

• k. Wall posters are current and in good repair.

  Yes

  No

  N/A

• l. Music is working outside and has good quality sound. No static. Every speaker is operable and in good repair.

  Yes

  No

  N/A

• m. Window clings are current, centered on the windows, and applied correctly without bubbles. Perforated window clings are current and in good repair.

  Yes

  No

  N/A

• n. Correct hours of operation are posted and signage is presentable.

  Yes

  No

  N/A

16. Building Structure / Canopies

• a. Canopies are free of dirt, cobwebs and rust?

  Yes

  No

  N/A

• b. Canopy gutters are clean and do not appear to be stopped up. Metal is not bent.

  Yes

  No

  N/A

• c. Starlights are operational and in good repair on entire canopy.

  Yes

  No

  N/A

• d. Silver bullet portion of canopy is clean and in good repair. Maximum height caution stickers are present.

  Yes

  No

  N/A

• e. Windows are free from fingerprints and smudges.

  Yes

  No

  N/A

• f. Window frames are clean and appear to have been wiped daily.

  Yes

  No

  N/A

• g. All doors are in good repair (handles, door closers, etc).

  Yes

  No

  N/A

• h. Ladder on back of building is clean and in good repair.

  Yes

  No

  N/A

• i. Drains on back of building are clean and in good repair

  Yes

  No

  N/A

• j. Roof surface is clean and in good repair. Roof drains are free and flowing properly.

  Yes

  No

  N/A

• k. All other portions of the building are in good repair and presentable?

  Yes

  No

  N/A

17. Dumpster Area

• a. Is the dumpster area clean and free of trash / cardboard?

  Yes

  No

  N/A

• b. Are all containers' lids closed (trash, recycling, and grease)?

  Yes

  No

  N/A

• c. Are all containers (trash, recycling, and grease) clean and lids / doors are in good repair.

  Yes

  No

  N/A

• d. The exterior of the dumpster is clean and in good repair, including exterior walls and doors. If the doors are painted, the image looks fresh and up to date.

  Yes

  No

  N/A

• e. The concrete in the dumpster area is clean and free of any major stains. Appears to be pressure washed frequently.

  Yes

  No

  N/A

• f. There are no bulk waste items stored in the dumpster corral.

  Yes

  No

  N/A

• g. The used oil container is clean and the lid is closed. It appears the staff takes care when they are dumping the oil.

  Yes

  No

  N/A

18. Patio Area

• a. The concrete on the patio is clean and free of any major stains. Appears to be pressure washed frequently.

  Yes

  No

  N/A

• b. All POPS menus on patio are working properly. All buttons, speakers, screens, credit card machines, and push buttons are functional and in good condition.

  Yes

  No

  N/A

• c. Tables on patio are in good repair. They appear to be cleaned frequently.

  Yes

  No

  N/A

• d. Trash cans on patio (including drive thru) are clean, in good repair and not overflowing. Bags are neatly tucked in underneath the lids.

  Yes

  No

  N/A

• e. High chairs are available, clean, and in good repair.

  Yes

  No

  N/A

19. Landscaping

• a. ALL landscaping beds are free of weeds and mulch is fresh looking.

  Yes

  No

  N/A

• b. The curb lines are free of debris. The drive-in has an operational blower that they use on a daily basis.

  Yes

  No

  N/A

• c. Flower pots are potted with nice flowers and free of any other debris. They appear to be watered frequently.

  Yes

  No

  N/A

• d. Any landscaping lighting is operating correctly.

  Yes

  No

  N/A

Carhop Observation

• 20. Observe deliveries by the carhop. Make any notes in this section for the below responses. (Carhop #1)

• a. Introduced themselves

• Carhop Name:

• b. Repeated the order

• c. Told the cost

• d. Thanked them

• e. Used a mint magnet

• f. Committed to a checkback

• 21. Carhops are either skating or running on their way back from the car. They are smiling before they walk out the front door.

  Yes

  No

  N/A

Drive Thru Observation

• 22. Listen to orders being taken at the DT speaker and observe the window attendant. Make any notes in this section for the below responses.

• a. Is the greeting acceptable every time? (welcoming / use of name)

  Yes

  No

  N/A

• b. Did the order taker suggestive sell on all orders?

  Yes

  No

  N/A

• c. Was the order clearly read back and cost given?

  Yes

  No

  N/A

• d. Is the window attendant greeting the customer within 10 seconds?

  Yes

  No

  N/A

• e. If the guest's food is being cooked, is the attendant giving them an approximate wait time?

  Yes

  No

  N/A

• f. Drinks are being given to customer if they are waiting for their food.

  Yes

  No

  N/A

• g. Orders are being hopped out when possible?

  Yes

  No

  N/A

Miscellaneous Service Items

23. Mystery Shop Review

• a. Is the most recent mystery shop posted with notes written on it?

  Yes

  No

  N/A

• b. Is the average of the last 4 shops above 92%?

  Yes

  No

  N/A

24. FanTrak Review

• a. Is the most recent FanTrak data posted?

  Yes

  No

  N/A

• b. Is the FanTrak OSAT above a 78% for the previous month (list actual score)?

  Yes

  No

  N/A

25. Perfect 10

• a. Is the most recent Perfect 10 posted with notes written on it?

  Yes

  No

  N/A

• b. Ask a few crew members if they understand the report and where their store ranks. Ask them what items they think they can impact.

• c. The Month to Date (MTD) Perfect 10 store average is 15.0 or below.

  Yes

  No

  N/A

26. Daily Times

• a. Is the current curb time under 3:30 for the day?

  Yes

  No

  N/A

• b. Is the current drive thru time under 3:00 for the day?

  Yes

  No

  N/A

• c. Is the current reply time under :10 for the day?

  Yes

  No

  N/A

• d. Is the current delivery time under :15 for the day?

  Yes

  No

  N/A

• e. Is the On Time % 75% or over for the day?

  Yes

  No

  N/A

27. Guest Complaints

• a. Observe all complaints received since last audit. List the 'issues reported' below:

• b. Are they receiving less than 2 complaints for every 10,000 tickets?

  Yes

  No

  N/A

• c. The corporate phone number is listed on the bottom of the guest receipt.

  Yes

  No

  N/A

The Big 2

28. Labor

• a. Crew labor and OT combined for 22.0% or less on the last P&L.

  Yes

  No

  N/A

• b. Compare the pay rates posted in INFOR to the pay rates on the last report from Propel. Do ALL pay rates match?

  Yes

  No

  N/A

• c. Review the schedule. Is the scheduled overtime amount less than 1%?

  Yes

  No

  N/A

• d. Inspect the time sheet for the last 7 days. Are breaks being ran? Are they at least 20 minutes in length?

  Yes

  No

  N/A

• e. Employees are cross trained and have the ability to help at whatever station has a bottle neck. Ask FOH employees for knowledge of kitchen positions. (Ask BOH employees for knowledge of expo, switchboard, fountain and dessert.)

  Yes

  No

  N/A

• I. Applications on HMS have been reviewed within the last 3 days.

  Yes

  No

  N/A

29. Cost of Goods Sold

• a. The COGS Variance is less than 1.50% on the last Inventory Xpress.

  Yes

  No

  N/A

• b. Daily critical counts are being completed.

  Yes

  No

  N/A

• d. There is a working overrun scale and cup present in the drive-in. The overrun is within the correct range on the ice cream (50% - 60%) and the shake machine (45% - 55%).

  Yes

  No

  N/A

• e. Tomatoes are being cored. Unusable pieces for sandwiches are being diced and used for wraps and Super Sonic Breakfast Burritos?

  Yes

  No

  N/A

• f. Ultimate Drink Machine (Coke) is calibrated correctly so that cups do not overflow when size fill option is used.

  Yes

  No

  N/A

• g. Proper food is being portioned to prevent over-portioning (at minimum, popcorn chicken should be prepped)

  Yes

  No

  N/A

• h. Only bulk onions are being used. There are no pre-sliced or pre-diced onions present in the drive-in.

  Yes

  No

  N/A

• i. There are the correct portioning / recipe charts at each station.

  Yes

  No

  N/A

• j. All blast candies are stored in the WIF. Candies are only being stocked half full at the fountainette.

  Yes

  No

  N/A

• k. The proper procedure is being used for the truck order (based on the below example). [OR XPRESS ORDERING IS BEING USED]

  Yes

  No

  N/A

• Correct truck order procedures:

  

• l. The correct amount of deli labels are present at the dresser station. Deli labels are being applied to all applicable sandwiches. The below procedure is being followed:

  Yes

  No

  N/A

• Correct deli label procedures:

  

• m. There are scales present at the front swamp and dessert stations with which to periodically weigh finished product.

  Yes

  No

  N/A

• n. Choose 3 random orders with tater tots and count the tots. Were the correct amount of tots placed in the containers?

  Yes

  No

  N/A

Other Profit Benchmarks

30. Budgets

• a. A budget is created for the current month. All numbers are accurate as possible, sales and expense projections can be justified.

  Yes

  No

  N/A

• b. The Daily Entry Tab is up to date for the month. All items are entered correctly on the corresponding date.

  Yes

  No

  N/A

31. Uniforms

• a. Uniforms are present and properly secured at the drive in.

  Yes

  No

  N/A

• b. There is an inventory sheet maintained for uniforms. The drive-in has a sufficient amount of uniforms / accessories on hand (shirts, head wear, aprons, name tags, etc).

  Yes

  No

  N/A

32. Cash Control / Recalls / Cancels

• a. The manager drawer is being counted 3x a day and recorded in the Manager Red Book. The drawer has the correct amount on hand.

  Yes

  No

  N/A

• b. There are 6 wallets and 6 changers present at the drive-in. The wallets and changers are in good condition and functional.

  Yes

  No

  N/A

• c. All refunded tickets are being recorded in the Manager Red Book.

  Yes

  No

  N/A

• d. Recalls are not excessive. (Review the Exception Ranking Report for any trends or potential issues.)

  Yes

  No

  N/A

• e. There are no excessive cash shortages. Any cash handlers that have been short, have been written up. Documentation can be presented (proof of sent email to Propel is sufficient).

  Yes

  No

  N/A

33. Equipment Maintenance

• a. All valves on water cooled equipment are operating correctly. Review the water bill to investigate any potential issues.

  Yes

  No

  N/A

• b. Filters on air handlers on the roof are in clean and appear to have been changed recently.

  Yes

  No

  N/A

• c. The inside HVAC vents and air returns are free of dust and in good repair. Paint looks fresh and there are no signs of rust.

  Yes

  No

  N/A

• e. The Preventative Maintenance (Cleaning) Calendar is posted in the drive in. Daily progress is being made on it and items are checked off.

  Yes

  No

  N/A

• d. All faucets (Hand Sinks and 3COM) are in good working order and do not drip or leak.

  Yes

  No

  N/A

34. Chemicals / Cleaning Supplies

• a. All chic towels are cut in half prior to use. There are not an excessive amount of towels in use.

  Yes

  No

  N/A

• b. Floor Track is being used to clean the floors. The proper amount is used each cleaning (ask crew their procedures).

  Yes

  No

  N/A

• c. SSDC dispensers are calibrated correctly and dispensing the correct amount of solution. 3 comp sinks are not just filled to the top without consideration for amount of dishes.

  Yes

  No

  N/A

Training and Development

35. Management Training

• a. There is a development tracking chart present for each person listed as a manager on the schedule.

  Yes

  No

  N/A

• b. ALL managers are ServSafe Certified.

  Yes

  No

  N/A

• c. Manager meetings are taking place once a week. There are notes in the Manager Red Book from the last 4 meetings.

  Yes

  No

  N/A

• d. Each manager has completed one self safety audit in the last month. Each report is complete and signed by the general manager.

  Yes

  No

  N/A

• e. Every manager present has their Management Playbook in their possession.

  Yes

  No

  N/A

36. All Crew Development

• a. The Policy Checklist is being implemented with each new hire. Question at least 3 employees to gauge their knowledge of the checklist

  Yes

  No

  N/A

• 

• b. All employees are current with their E-Learning for all of the stations they are working (check at least 3 people).

  Yes

  No

  N/A

• c. Proficiency Checklists are on file for all current employees, All employees are certified on any stations that they are working without a trainer.

  Yes

  No

  N/A

• d. The training computer is connected to the internet and fully operational. There are no unapproved websites visited in the browser history.

  Yes

  No

  N/A

• e. Was the pre-shift meeting form present and filled out? Question a few employees about what was covered during the pre-shift meeting.

  Yes

  No

  N/A

Crew Appearance

37. Uniforms

• a. All staff members are in correct uniforms that represent their position. FOH crew is wearing a uniform company issued black hat or visor. Either medium / dark jeans or black shorts are being worn (jean shorts CANNOT be worn).

  Yes

  No

  N/A

• b. All FOH crew and management have on a name tag (cannot be handwritten).

  Yes

  No

  N/A

• c. All facial hair is neatly groomed. If facial hair is longer than 1/4 inch, a beard net must be worn when handling ready to eat food.

  Yes

  No

  N/A

• d. There are no other issues with employee uniforms / appearance, not already covered (jewelry, offensive tattoos, etc)?

  Yes

  No

  N/A

• e. Ask multiple crew members how many uniforms they have. Does everyone have at least 2 shirts?

  Yes

  No

  N/A

38. Covid-19 Prevention

• a. Masks are properly worn by all employees.

  Yes

  No

  N/A

• b. Masks are solid in color with any messages or designs on them.

  Yes

  No

  N/A

• c. Gloves are being worn by all employees.

  Yes

  No

  N/A

• d. Red buttons and trays are frequently being sanitized using the peroxide cleaner.

  Yes

  No

  N/A

• e. Daily temperature of all employees is being taken / recorded / sent to office.

  Yes

  No

  N/A